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New problem solver

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2 Messages

Mon, Jul 19, 2021 3:48 PM

So many outages I can barely work

I have had more outages than I can remember so I've started tracking them with UptimeRobot (https://status.chrisshort.net/788638365). It shows every outage I've had since shortly after the outages began. I've had three different techs come and clear the house of any possible issues and have replaced the modem.

There had previously been a number of Xfinity/Comcast bucket trucks up and down the main road my neighborhood is off of. According to posts on Nextdoor and Facebook many, many people have experienced problems in my area. What does it take to escalate this issue to a higher authority? I want it fixed for good. We went years without problems and now it's just constant issues (to the point I can barely do my job).

I need this fixed once and for all. Please help!

Accepted Solution

New problem solver

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2 Messages

5 m ago

I've called in to escalate the issue. I'm tired of getting the runaround and starting from step 1 every, single time.

Official Employee

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15 Messages

We fully understand your frustration and want to help get this resolved.  When you are ready, please shoot us a private message with your information so that we can get started.  

Official Employee

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15 Messages

5 m ago

Hi there @user_82b24c!  Thanks so much for taking the time to reach out to Comcast Business here on our Community Forum.  We are so glad to hear from you and happy to assist with this issue you are having. In these times we fully understand, more than ever, the need for service that is functioning properly at all time time, and are fully committed to providing you with the best experience with your service.  So that we can take a closer look at what is going on, please feel free to send us a private message with your full name, business name, complete service address and account number.  We are standing by and ready to assist.  

Contributor

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13 Messages

2 m ago

We, too, are experiencing an increasing number of service outages, usually requiring a reset of the cable router. 

I am assuming that there was some erroneous router firmware update applied that is causing the exceptional number of service outages.  A reset of the router restores service temporarily, however, it is an appalling level of quality for a business internet service. 

I sent a detailed report of the most recent four outages about 10 hours ago via direct messaging as the support team always seems to request but have so far had no response.