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cch101

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February 21st, 2017

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MarkTichenor
's post

5 months ago

VoiceEdge App will not ring

Hello, My VoiceEdge desktop app will not ring with an incoming call but when the call is terminated then the app will popup and the missed call is logged.  I found if I via Task Manager end all VoiceEdge tasks and reopen app that calls will ring and I can answer the call(s).  Do you some best practi

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cch101
replied to a comment on
MarkTichenor
's post

5 months ago

VoiceEdge App will not ring

Hello, My VoiceEdge desktop app will not ring with an incoming call but when the call is terminated then the app will popup and the missed call is logged.  I found if I via Task Manager end all VoiceEdge tasks and reopen app that calls will ring and I can answer the call(s).  Do you some best practi

@Rick1​ I followed what @MarkTichenor said with ending via Task Manager and it just started working for me.

cch101
liked
Rick1
's reply

5 months ago

sure, but how much difference is it going to make if different customers complain about the same exact issue? perhaps some change on your end happened over night that messed this up.   perhaps you might want to get ahold of that team and

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cch101
replied to a comment on
Rick1
's post

5 months ago

Voice edge app not ringing

For some of my users the app will not ring anymore call comes up as missed [Edited: All caps]

@Comcast_Tony I have tried the following troubleshooting steps with no success:  Reset App Configuration Settings Uninstalled / Reinstalled Application  Confirmed Windows Software Updates Completed  Added Voice Edge App to approv

cch101
followed
Rick1
's post

5 months ago

Voice edge app not ringing

For some of my users the app will not ring anymore call comes up as missed [Edited: All caps]

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cch101
commented on
Rick1
's post

5 months ago

Voice edge app not ringing

For some of my users the app will not ring anymore call comes up as missed [Edited: All caps]

This is happening for us as well. We have a Tier 2 ticket created and waiting for a response. The app was working perfectly fine yesterday.

cch101
commented on
cch101
's post

8 years ago

Time/Date out of Sync

Our Polycom phones are displaying Time/Date Out Of Sync. I have tried restarting the phones but this has not resolved. Any suggestions on how to fix this issue?

Hi Michael, Thank you for that information. I would like to try the remote reset discussed. Thank you so much.

cch101
commented on
cch101
's post

8 years ago

Time/Date out of Sync

Our Polycom phones are displaying Time/Date Out Of Sync. I have tried restarting the phones but this has not resolved. Any suggestions on how to fix this issue?

Thank you for getting back to me. I'm not exactly sure what needs to be restarted so if it could be done remotely that would be great but, if it could take up to 40 minutes to complete, would our system be completely down for that time or would we be

cch101
posted a question

February 22, 2017

8 years ago

Time/Date out of Sync

Our Polycom phones are displaying Time/Date Out Of Sync. I have tried restarting the phones but this has not resolved. Any suggestions on how to fix this issue?

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cch101
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