Skip to content

Official

Accepted

Unanswered

Advanced Filters

Search Results (7.9K)

Relevance
Selected Relevance
Specific Phone Number

Hello, In a previous business I had a phone number with Comcast. We closed that business and opened a new one. At the time the old account was not yet closed so we got a new, random number. Now that the old account is closed we would like to add our old number to our existing service. I've been told

Question

2.2K

3

0

0

Accepted Solution

Change phone number on my account

How do I change the phone number that is on my account? I've recently changed phone numbers, but Comcast customer service still calls my old number.

Question

1.7K

1

0

0

Phone number was changed without permission.

My business phone number was suddenly changed today without permission or notification. Called into customer service and was told there was no record of the change and T2 support would get back to me between 4-8 hours, which they never did. My business has had the same phone number for over 20 years

Question

713

1

0

0

Get old phone number back

I was working with @XfinityAntoine on my personal account and he advised me to make the request here on the business account. Hello, who can I speak to about getting an old phone number of ours back? records show it is disconnected and comcast currently has it. One of our old phone numbers was taken

Question

177

1

0

Main Phone Number being used to spoof others

Our main phone number is being used to spoof others and we are receiving angry calls from them. Is there anything we can do to stop this and prevent others from using our phone number to spoof unsuspecting people? Thank you.

Question

57

0

0

Transfer Business Phone Number to Residential

I would like to transfer/port? a phone number from a business account to a residential account. Where do I start or who do I contact?

Question

185

1

0

Move business phone number to residential

Who do I need to work contact in order to move my business phone number to my residential xfinity account? Can someone supply contact info for the department I need. Thank you

Question

548

2

0

Ending Phone Service - new number notification?

I have 8 phone numbers/lines and only need 4. If I terminate service for any of the unused lines can I request a recording/notification notifying callers of a new number to call?

Question

497

1

0

0

My phone number was released without authorization

My business phone number was released without my authorization during a contract change due to pricing. I have had that number for 20 years and have been with Comcast for 13 years. I have been without a business phone since 4/11/2025. The process has been going on since 3/24/25. People are not calli

Question

485

2

0

Official Solution

Closed

Phone Number is being spoofed?

My Company just got several Business Voice Lines through comcast last week. It appears that one of our lines is being used by spammers and I've gotten several phone calls saying they just recieved a call from this number. That phone hasnt made any outgoing calls since we received it, so I'm not real

Question

1.9K

2

0

Mobile phone number already in use

We recently moved one of our employees from one assigned number in our office to another. When he tried to change the settings in his mobile app, the system is telling him that his mobile number is already in use. I have removed his mobile number from the prior assigned number but we cannot seem to

Question

503

3

0

Porting phone number from Vonage

Hi, I would like to port my Vonage number to my new Comcast Business Voice line. Is there an online form I can filled in? I was assured at least twice that I can port the number after the signed up process for Comcast Business Internet/Voice. But when I called in earlier, the person I talked to and

Question

726

1

0

0

Phone number disconnected and ported out by unknown and unauthorized person

On May 13th our phone number, which has been assigned to our business since inception, was disconnected with no notice. After numerous phone calls we were told that someone called and cancelled our service January 25, 2017 and reassigned to a residential account. This was not done by anyone associat

Question

1.5K

2

0

0

Comcast let a third party charge my phone number now it’s in limbo

Comcast let a third party change my main phone number now it’s in limbo and I have no phone it’s been three days without phones and I can’t get any answers from Comcast this is unacceptable and may have to contact an attorney

Question

31

1

0

Comcast Unresponsive to unauthorized disconnection and porting out of our phone number

On May 13th our phone number, which has been assigned to our business since inception, was disconnected with no notice. After numerous phone calls we were told that someone called and cancelled our service January 25, 2017 and reassigned to a residential account. This was not done by anyone associat

Question

1.2K

1

0

0

Can't get xfinity to port my phone number of 17 years

Ive had the same phone number since this business opened - 17 years ago. It's on all our marketing materials, internet & website guides, area directories, and over 50,000 brochures. We changed our service to AT&T after months of frustration over Xfinity unrelable service and increasing monthly bills

Question

39

1

0

Phone Numbers & Caller I.D.

Our business telephone lines, of which there are two (2), have numbers that are different from our listed phone number. Although calls to our listed phone number come through to the office, outbound calls provide different numbers in the caller I.D. One of the telephone numbers lists our correct bus

Question

797

1

0

0

Downloading Call details is one phone number at a time.

We have a Comcast Business Class Account. (https://businessclass.comcast.net. Currently we download call details from the Phone, Call History page. We are required to download calls for one phone number at a time. This takes 3-5 minutes each to open and save. We have six numbers at one location and

Question

562

1

0

0

Port phone number from Business Voice to Xfinity Voice

Hello, I recently signed up Xfinity Internet and voice at the end of my Comcast Business contract at home. My Comcast Business service will official end in about 2 weeks. The Xfinity agent who helped me to sign up was not able to port my phone number from Comcast Business voice over after my Xfinity

Question

115

1

0

cannot find where to block a phone number

I login to the business portal. click on manage phone and all I see is call history. there are no other options.

Question

803

1

0

0