Phone Number is being spoofed?

My Company just got several Business Voice Lines through comcast last week.

It appears that one of our lines is being used by spammers and I've gotten several phone calls saying they just recieved a call from this number. That phone hasnt made any outgoing calls since we received it, so I'm not really sure where they are receiving them from.

Any Thoughts or how we combat this?

-Scott

Responses

Official Solution

Comcast_Phil

Official Employee

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1.1K Messages

3 y ago

Hi ScottMSi and welcome to the business forums.

It's regretful to hear about your experience with your phone number. Call spoofing is performed by a third-party. We have no way verifying whom that third-party would be. As a last resort, we are able to change your phone number. If you would like to do so, please private message me your first and last name, the name of your business, the full address of your business location and the phone number associated with your business account.

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user_09302f

New Contributor

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1 Message

6 m ago

It is not possible to change a Company number that has been in use since 1988. Are there other ways to combat a business number (land line) that has been spoofed?

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Comcast_Tony

Official Employee

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9 Messages

@user_09302f

Unfortunately, there is nothing that can be done to prevent call spoofing. Technologies are being rolled out to identify Caller IDs. Until that becomes an industry standard, we recommend verifying the callers and not providing personal information until you have done so. I get how frustrating it is when your number is spoofed. You can consider altering your voicemail to let callers know the situation. Hopefully, this is only a temporary incident.

2 m ago

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