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New Member

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2 Messages

Friday, September 8th, 2023 9:56 PM

Get old phone number back

I was working with @XfinityAntoine on my personal account and he advised me to make the request here on the business account.

Hello, who can I speak to about getting an old phone number of ours back? records show it is disconnected and comcast currently has it. One of our old phone numbers was taken from us and we would like to have it back.

Thank you.


Official Employee

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31 Messages

11 months ago

Thank you so much for using our business forums @user_07d6fd. Our team is here happy to help you and work towards a resolution on this for you to get you the number back. To get started can you please send our team a private message with the name and service address on where we will be working? Here's the detailed steps to direct message us: 
• Click "Sign In" if necessary 
• Click the "Peer to peer chat" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message
 

New Member

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2 Messages

I am unable to find xfinity support, but I was able to find Comcast Business with a blue checkmark. Can I message that one ? 

Official Employee

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36 Messages

@user_07d6fd Yes, please go ahead and send your message to "Comcast Business", apologies for the miscommunication.