Looks like the drill is to post the request on here and then wait for someone on the DNS team to respond so I can PM the account and IP info to you. If at all possible, we'd like to have this record in place in the next day or 2 since we are failing PCI compliance scans due to the generic PTR record

I lost my static ip address after resetting my modem. How do I get it back? Thanks!

I am looking to add static IPs to my account but do not see how to do it.I just got set up with business class service.

Hi, We are adding our office to our corporate network and will be using a Clavister E5 attached to the Comcast IP gateway. We have a single static IP and the E5 is configured to take over once our IP gateway has been configured for true bridge mode. Could I ask that someone makes that change? Regard

http://forums.comcast.com/t5/Basic-Internet-Connectivity-And/New-Comcast-internet-speeds/td-p/1591497 Residential users are getting free bumps from 25 to 50/10!  Will us business class users on what used to be 22/5 and now is like 28/8 get an increase as well or do we get the shaft?

I am frustrated beyond belief.I have spent far more time on this than I want - we are at 6 hours and counting. I am posting here for two reasons -maybe someone from Comcast will see it and offer a solution andto share with others considering Comcast what it is like (in my experience) to be their cus

When we make outgoing calls, we hear 2 rings on the other end.  Sometimes when someone picks up, the call quality isn't very good.  If the number we're calling happens to be disconnected, there is still ringing going on while the "this number is disconnected" message is playing.  I guess we're still

All calls with outside parties are full of static that begins when we hear the phone ringing (on the calling side). We are getting a lot of errors. Can someone check this out on the Comcast side please? T1 0/1/0 is up.  Applique type is Channelized T1  Cablelength is long 0db  Description: Local Voi

Starting during the overnight hours Friday night, my Netgear gateway started locking up, rebooting and restarting every few minutes.  As you can guess, this wreaks havoc on the network. I have been attempting to work this issue for 3 days now with Customer Service.  They can see the logs from the ga

I seem to have this problem every six months or so.  My email has been fine than one day outlook wont connect to the server.  I tried to repair the connection and it says its ok but it still says disconnected.  trying to connect.  but wont connect.  sometimes this last a day or two. last time it hap

Hello,I need a reverse entry for our domain which we are running our company email server.  What information do you need and who do I contact with that information? Thank you,CPAA

Can anyone please help to put put my modem in True bridge mode? I have a dynamic IP address. Comcast customer support said it wasn't possible without a static IP. @Comcast_John / @Comcast_Jon, can you help? I have PM-ed the MAC and account number to you.

Sorry to be a thorn in the side yet again but...... Can someone explain to me why the prices of static IPs are going up (again)? What "maintenance costs" are there for static IPs, that result in Comcast needing to charge more for them? http://businesshelp.comcast.com/help-and-support/accounts-billin

Hi, A rep had added an account to our business account erroneously, and I am unable to unlink it because there is no active user. I am getting the message: "In order to unlink this account, you must create an active user to transfer this account. Once a user is activated, please return to complete t

First off, thanks to another poster, I see that residential customers in various areas are getting a free speed boost increase at no additional cost. Are us Business Class getting shafted or are we also getting a free boost in speed? See Here Secondly, I am really starting to wonder if it will be be

We have 3 accounts that are linked to 3 seperate logins, I've been trying to find a way to get our 3 business accounts under one login instead of 3.

When I type 10.1.10.1 or the static IP address of my SMC gateway router, the browser doesn't pull this up.  If I reset the modem/router will this fix the problem ??  Are there any consequences of resetting ??  I doubt if i need to do anyting in there.  However, I was hoping I could look at the DHCP

We have had problems with our new account since the first billing cycle.  I was told I was being credited a month due to the issues we had and now my new bill is even higher than the prevoius one making the credit non existant AND the price is again higher than my contract.  I am ready to cancel thi

Where can I or who do I contact to edit my MX records if I don't have a Control Panel?

I am currently not able to edit or delete the current email forwarding entries, or create new entries.The error message is: "An error has occurred. Unable to save". A couple of days ago I tried to edit some of my existing email forwarding entries using the control panel app at https://businessclass.