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where to send business gateway modems

I have 2 comcast business gateway modems that i no longer use.  each one is tied to a different account.  i need to know where i can send these two modems to get credit and have the monthly lease fee removed from those accounts.

Question

 • Customer Service

1.6K

3

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Need Gateway set to True Bridged Mode

Hi, We are adding our office to our corporate network and will be using a Clavister E5 attached to the Comcast IP gateway. We have a single static IP and the E5 is configured to take over once our IP gateway has been configured for true bridge mode. Could I ask that someone makes that change? Regard

Question

 • Equipment

2.7K

5

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No refund from credit.

I transfered service to a new location, Comcast forced me to open a new account and cancel old. I kept getting billed for old account and finally the bills stopped but I had over payed. It has now been months and still I have not recieved my refund check. I have made calls about this and they simply

Question

 • Customer Service

2K

5

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Reset the Modem password for my DPS3941-BMCV214-K9

Need the password for my SMC gateway resetI'd like to request a reset for the default password on myDPS3941-BMCV214-K9 Business Modem This is a gateway modelDPS3941-BMCV214-K9 Thanks!

Question

 • Equipment

1.8K

2

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I Can Send Email Out But I Can Not Receive Email In

I recently received help (from comcast phone support) for setting up comcast to host my email and I was thrilled to email out.  However when I tried to reply back to my comcast business email, the email is undeliverable.  I also can not get outlook to see the email address.   I saw a post with a sim

Question

 • Microsoft Services & Apps

10.8K

6

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Recent increase of $10

I've been a comcast customer for 4 months and now suddenly I'm getting an extra $10/month increase to my monthly bill. I have not made any changes to the account. Can somebody please explain to me why?

Question

 • Customer Service

2.3K

4

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Accepted Solution

Account was shut off and still getting billed

My account was turned off, I paid the final bill and turned in the modem. A month later I get a notice saying the account is past due. When I log in, it shows the accound is connected and active with my bill past due. Late charges and everything. I try to contact customer service and get the automat

Question

 • Customer Service

1.4K

1

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Accepted Solution

PTR Record Requested

Hello, I've been searching around and I see that Comcast will setup a PTR record upon request. However, I can't seem to find the appropriate method of contact. I have simply one record that I would like to get setup. I've seen a few posts mentioning the wonderful @Comcast_John, so I'm hoping him or

Question

 • Domain Names/Static IP

2.6K

2

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Permanently disable 'xfinitywifi' Cisco DCP 3939b

Comcast offers a public wifi using their customers' wifi as the hot spot. Ever notice a wifi nearby with great signal that needs no password to connect to? Well that is 'xfinity wifi'This allows people like myself to sign into your wifi for free by logging in with my xfinity email and password at an

Question

 • Equipment

6.8K

12

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How do I reset my password to my default gateway for my lan

I can not remember my password for my 10.1.10.1cusadminpassword CantTouchThis  I have tried all of those, would you please reset my password back to default because I am trying to install cameras and need to port forward and assign ip's. Thanks, Ginger

Question

 • Connectivity

2.2K

4

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Comcast Help Me- Domain Status Failed

I have a domain name that I attempted to register and shows up as Failed, Can you please delete this domain and ill just make a new name.Delete Arkdarkmoon.com from my account and your systems. thank you

Question

 • Domain Names/Static IP

2.9K

7

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All of a sudden internet VERY slow

All of a sudden (for the past 3 days) our Business Class Internet has been VERY slow.  Ran speed tests and found numbers on upload are way down from normal.Called customer service.  Was told that actually our numbers were up for what we're paying for.  Business Class has always been touted as being

Question

 • Connectivity

5K

1

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Use existing router instead of DPC3939B

Recently had business class internet installed and I'd like to use my existing ASUS router instead of the DPC3939B.  I do not have a static IP and didn't see anything in the DPC3939B's configuration menu that eluded to any "bridge" or "pass through" modes.  If someone can assist me in making this ha

Question

 • Equipment

3.8K

5

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Accepted Solution

Slow Connection Speeds

As of the past week, it has been impossible for anyone to upload any large file to YouTube. With these uploads we are getting estimates of up to 1900 minutes. I understand that it takes a long time to upload video files (especially in HD), however this just seems ridiculous for a 7GB file. I current

Question

 • Connectivity

6.8K

11

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Accepted Solution

enter TXT record

I entered a txt value in thru the control panel yesterday AM.  Still not able to see entry. Need TXT value to verify domain for Office 365.  domain is pacrimenv.com Mark

Question

 • Domain Names/Static IP

2.7K

4

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Accepted Solution

Call forwarding/Tmobile

We are having problems with forwarding calls to a Tmobile cell phone.  Can answer the call but it will drop the call everytme after12 seconds and last night the call forwarding would not work at all.  I have contacted both Comcast and Tmobile.  On the second call to Comcast I was told that Comcast w

Question

 • Business VoiceEdge ®

2.7K

1

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Buying own Modem

We are using Comcast Business Starter Internet for our office and planning to buy a modem instead of leasing it.I'm checking Comcast's website. It's showing the following modems are compatible for our service. Arris/Motorola     Retail SB6120 SURFboard DOCSIS 3.0 Cable ModemArris/Motorola     Retail

Question

 • Equipment

7.1K

11

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About to loose a business customer

To Comcast: I have been a business customer for nearly a month now. Initally there was a High Transmit issue that had to be resolved to fix a signal problem with my modem.   Every single night since then around 9-10PM EST my service goes down.  This happens to be right in the middle of a live teleco

Question

 • Connectivity

6.4K

9

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Accepted Solution

Comcast deleted all my Email Accounts, gee thanks for the warning!

So I finally let the Comcast auto-migrate app transfer my Comcast Email account to the cloud. It would have been nice if it told me it was going to delete all the other Email accounts in Outlook! I had to re-create 5 other accounts from scratch, luckily it didn't delete the .pst files for the accoun

Question

 • Microsoft Services & Apps

4.1K

4

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Accepted Solution

Multiple Account Link Not Working

I am trying to activate several accounts under my one business email.  I am getting error messages that the account number(s) are not correct.  Is there any way I can send someone in customer service all the accounts I need linked?  This is extremely frustrating.

Question

 • Customer Service

2.3K

3

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