I am getting billed a charge for a Comcast Tech visit even though Tier 2 Comcast support asked me to schedule it. It was for a line test that the FIRST tech that came out didn't do and I was having problems after the first tech had left.I had been having problems for over 60 days with no resolution.

I just wanted to post a comment that might help save some frustration - I noticed on my new business gateway with a static IP on the WAN side and DHCP turned off on the LAN side, things like port forwarding, DMZ settings and deny WAN ping did not seem to work even though the gateway saved the new se

I was just told by Comcast Support that although I have a static /56 IPv6 assignment on this website (at https://business.comcast.com/myaccount/Secure/ManageServices/Internet/ViewStaticIPSettings/) that goes along with my /29 IPv4 assignment, they can't assign it to my modem: Amara: I did take a loo

Recently had business class internet installed and I'd like to use my existing ASUS router instead of the DPC3939B.  I do not have a static IP and didn't see anything in the DPC3939B's configuration menu that eluded to any "bridge" or "pass through" modes.  If someone can assist me in making this ha

I got an email stating that my bill was ready, but it isn't in my account! Please help me fix this!!

Our Internet service has been effectively unusable since 4/26 which has made it practically impossible to conduct business. We've had multiple service calls to Comcast support, tech visits, 3 different modems, conversations with supervisors, several firmware upgrades including test firmware and stil

thinking of setting up some MoCA-to-Ethernet adapters at one of my sites. i'd like to use them to link 2 separate utility closets of a building that aren't wired for ethernet but do have access to the coax lines. i understand i need a MoCA point-of-entry filter at the ground block, but would i also

I realize this may not be the correct forum for this, but it does relate to domain names and ip addresses. I have a customer who uses comcast  exchange servers for her business email. Since October she has experienced trouble sending email to some of her customers. I was asked to look into the probl

I lost my static ip address after resetting my modem. How do I get it back? Thanks!

http://forums.comcast.com/t5/Basic-Internet-Connectivity-And/New-Comcast-internet-speeds/td-p/1591497 Residential users are getting free bumps from 25 to 50/10!  Will us business class users on what used to be 22/5 and now is like 28/8 get an increase as well or do we get the shaft?

When I log in to my account, it shows that I only have Internet & TV, but I have Voice also (as my bill would show). I really need to access the call logs. I called support yesterday and was told that it was a web glitch and that it would be taken care of. Well, I still can't access the features, bu

Hello,   Can can you please set up reverse DNS for the following sites:      Thanks, ~Matt   Edited for account security.

Please let me know who I can private message for a new PTR record. Thanks!

After talking back and forth between comcast support and D Link support, D Link has offered to exchange my modem even though I know for a fact the modem is working fine, sending packets but not getting a response on your end. They suggested to have you re-register the MAC address on the modem to fix

This is a pre-sales question, but the sales folks do not seem to be able to tell me.  I am looking at getting a block of static IPs, and from what I gather, I will need to use the business gateway for this.  I was told that I could use my own router.  How are the static interfaces coming from the mo

The hover message for User Account > Feature Settings > Advance Settings > Automatic Hold/Retrieve says "Automatic Hold/Retrieve provides an alternate method to hold and retrieve calls. Incoming calls are automatically held and retrieved without having to use feature access codes." But I can't find

I'm seeing packet loss on my Business cable internet connection. I think it may only be outbound packets. I actually work at a location with Comcast fibre. Atttempting continuous pings from that location to the home system shows packet loss at varying rates. On the home system, running a tcpdump whi

We use the Broadworks Receptionist console software in our corporate office, which requires Java on the client computer. Today, we received an error that Broadworks requires the latest version of Java to run, so we updated Java. Now we're getting an "Application Blocked by Java Security" message sta

I have got a DPC3939b comcast modem. I am trying to change the LAN gateway IP from the default 10.1.10.1 IP to a 10.42.61.3 IP. When I try to do that it will not allow me to change the last octet. I also am wanting to turn off DHCP after the change. I am logging into the modem using the cusadmin use

I think I've gotten answers to a few questions from a previous issue.  1. It appears that if you had an existing domain name "yourname.com" you can't transfer the registration to Comcast. Comcast will only register new names. So that means I have to keep the existing registration.  2. To get email I