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Can't disable xfinitywifi hotspot.

Despite being the primary manager for our account, I cannot disable the hotspot from my profile.  I had tech support disable the hotspot several times, only for it to re-enable the next day. The 2.4ghz spectrum is pretty full here and the hotspot isn't helping.  What can I do to get it disabled perm

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password reset

I am unable to sign into my comcast gateway with the default username and password. Could I get the password reset please? Thanks!

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DPC3941B stops giving out Ipv6 prefix deligation -- factory reset required to restore functionality

I apologize for the cross post, but just realized that there is an IPV6 forum... Hello, I think I have a DPC3941B cable model/gateway.  I have an IPv6 prefix assigned to our connection.  The cable model stops giving out these IP addresses after a time (short time).  If I reboot our router multiple t

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PTR records messed up

I called in to request a new CNAME record be added to my domain 4 times so far so now I am trying here. First two times it showed up as resolved to the IP address but no CNAME record to tell it where to point. 3rd time they pointed it to a domain I don't even own. But it didn't resolve either so no

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Need Reverse DNS for mail server

Can someone help me out?

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Unexplained outages and packet loss

Posting this under its own thread with updates. I had an unexplained 8 hour outage and morning outages over several days last week which prompted me to start inspecting my uptimes and packet loss.  See https://secure.dslreports.com/r3/smokeping.cgi?target=network.1bc86f75dc1ddfd6b583ac439d748c53.CA1

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Happening again... 6.86 Mbps down...

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PTR Request

Hello, I need a PTR setup, who can I message? Thank you!

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Upstream Channels

Hi, I've switched from residential to business 50/10 internet and was curious if my signals/channels look ok with the amount of upstream channels? Can someone confirm? Everything tested ok with the tech and seem to be getting proper speeds on the speedtests, but want to make sure as I've seen some

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2.8K

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ActiveSync Connection to my own email server

I am running my own email server and have about a dozen users connecting about 18-20 devices to my mail server using ActiveSync. These users are experiencing intermittent connection problems with our server. I'm not sure if it is the server, the firewall, or the internet connection. Is anyone having

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Android app to follow Comcast Business Help & Support Forum

Sorry if this is the wrong place to ask this, but I couldn't find anywhere else that seemed more on-topic. Anyone know if there is an app that runs on Android smartphones by which I can access this forum and interact with others, and send and receive private messages? I know I can do it with a stand

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Unable to set up company email...

I have been attempting to set up my business' email domain for the past week. I successfully registered the domain, but when I log into the portal/navigate to the email services tab I continue to see "We’re sorry, but we are unable to retrieve your information right now. Try Again....." I have had M

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Router Password reset

I need my router password reset. I must of miss type when i was changing it from default

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It seems my static IP has changed

I can no longer connect to my work server. It appears that my Static IP has changed and I cannot access remotely. How can I check this remotely and have my static IP restored? Joe

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Comcast Exchange Servers on email blacklists

I realize this may not be the correct forum for this, but it does relate to domain names and ip addresses. I have a customer who uses comcast  exchange servers for her business email. Since October she has experienced trouble sending email to some of her customers. I was asked to look into the probl

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Houston Comcast Down in 77035

My business phone and internet is down on Benning Dr, 77035. Is there trouble in the area?

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Need a custom PTR /Reverse DNS record setup for one of our static IPs

Looks like the drill is to post the request on here and then wait for someone on the DNS team to respond so I can PM the account and IP info to you. If at all possible, we'd like to have this record in place in the next day or 2 since we are failing PCI compliance scans due to the generic PTR record

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Comcast_John

Could you please address my issue below that has been there for several days. I see that you have addressed others since mine has been posted.Thank You.

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Public WiFi

It came back on

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PTR Record Request

I would like to request a PTR Record setup for an account.

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