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phone line

Hello,   For some reason our business line is not accepting calls.  I can call out from the office but calls are not coming in. Please check the status of our phone line.    The office number is 954-424-6223 for account xxxxxxxxxxxxx.  Thank you!

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Can't Retrieve DNS Information

I've been trying to set up my Comcast e-mail on an i-Pad, apparently when you switch to Comcast Business Services Exvinity cuts you off from using their i-Pad app for your mail, which sucks. Anyway, there's a provision for setting up the mail, but you need the DNS info. Every time I log in and go to

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Upstream channel 0 Hz not locked

Modem: Netgear CG3000DCR Checking out the internal configuration of my device I noticed this on the Cable Modem Upstream Channel status box. Is this a correct setting? Thank you.

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How do I send a private message?

can you tell me how I can send you a private message?  Thanks!

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Can I get a plan with better upload upload speed. Don't need the Dl speed of a larger plan just Ul.

I understand the Asycronous nature of Cable Internet DL/UL speeds.  Currently we have 2 locations and they both have the Deluxe 50/10. I need though better upload speed at least for one location. Are the only options the advertised plans? Can I have the 50 down and create a custom plan with more spe

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IP Addresses

I noticed on a page here for information on my accounts IP's...... that it shows my IP and then a "default gateway IP" which is a different IP then my static IP. What is the defualt gateway IP and what is it for?

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PTR Request

Need help with a PTR request

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Can I use NETGEAR CM500 for Comcast Business Class with one static IP address?

I have got a brand-new NETGEAR CM500 DOCSIS3.0 modem and I wonder if t can save my monthly modem rental fee. NEGEAR says the CM500 is ComcastCertified and it can be configured to use a static IP address. I have tried a Motrola/Arris SB6141 after being told by a Comcast tech support it would be compa

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Can't access DPC3939b UI

I was changing the DPC's private lan IP to 192.168.100.1 so it wouldn't be in the 10 range (as I use the 10 range behind me router and still want to be able to access the DPC's UI and avoid possible overlap of address space. well now the DPC UI is unreachable. I did a "show IP arp gi 0/0" on my rout

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Password reset for SMC

I'd like to request a reset to default password too. I guess this is the place to get your modem reset since tier1 support in Alabama told me to:- Factory reset(!)  [right and lose my config]- Or call back and try to get someone in Denver. I finally persisted and the agent told me someone would cont

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Relinquish leased /28 subnet?

After 41 years, we've decided to roll up our LLC. The LLC has been dissolved and we've ceased operations. Accordingly, I no longer need our leased /28 subnet. We're under contract through June 2021; I'd like to know if I can relinquish the subnet and the required Comcast-managed modem, thereby avoid

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low download speed

I've been consistently getting 16Mbits/s download speeds and it dropped to 2Mbits/s very recently (in the last couple of days). My upload is pretty decent though (faster than download, at ~5Mbits/s). I've rebooted the router multiple times with no luck. http://stage.results.speedtest.comcast.net/res

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Unable to Port Forward

When I try to go to the port forward session, it stays loading (seemingly forever)Does anyone know why and how i can get back to the portforwarding page?

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connectivity within Comcast

our office (Comcast Business) connection is up and reachable from ISPs outside Comcast - but multiple users with Comcast home connections cannot reach the office. (get DNS but cannot connect -or even ping). First failure we're aware of was apparently last Thursday 7/17/14. Anyone?

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Unable to access website

We are unable to access the website: https://hps.medcity.net/CustomerLogin.aspx?serviceLocationId=OTcyMw%3d%3d We have verified that it works with another ISP.  Please advise.

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Unable to view my bill on the website

I too cannot view my bill. All I have is 'installation is scheduled' even though I was installed about 2 weeks ago.

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Transfer toll free number to someone else's account

We own a toll free number that we have been maintaining for our client. They have used this same number for years and now they want the toll free number transferred to their account. We are thinking they would just tell their carrier that they want to transfer the number to their account and then th

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where to send business gateway modems

I have 2 comcast business gateway modems that i no longer use.  each one is tied to a different account.  i need to know where i can send these two modems to get credit and have the monthly lease fee removed from those accounts.

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SMCD3G w/1 static - ok to combine routable static & internal 10.1.10.x devices?

I'm in the process of moving my personal email server from 1 comcast business connection to another. Both sites use the SMCD3G. Normally, the mail server is configured directly with a static IP. However, I have noticed that, if i set it (or a router, or any device really) to an internal address with

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Disable my XFINITY WIFI

please disable the xfinity wifi ssid.  This was disabled before now it came back. Please keep it OFF! Nobody over phone customer support knows how to do this.  They tell me to do this online and i dont even have the option.

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