I have got a brand-new NETGEAR CM500 DOCSIS3.0 modem and I wonder if t can save my monthly modem rental fee. NEGEAR says the CM500 is ComcastCertified and it can be configured to use a static IP address. I have tried a Motrola/Arris SB6141 after being told by a Comcast tech support it would be compa

Hello, I am in the process of changing our primary domain name. I need our PTR recorded updated for IP address: which is currently set to mail.cplawgroup.com to pattimalvonelg.com Thank you, James

We are unable to access the website: https://hps.medcity.net/CustomerLogin.aspx?serviceLocationId=OTcyMw%3d%3d We have verified that it works with another ISP. Please advise.

Hello, HELP: I am not sure where to turn for this as we thought we had resolve in November of 2014. Back story: We converted a residential account to a business account in August of 2014 The residential account was supposed to be turned off. We paid the business bill appropriately every month and ar

Hello, Reviewing logs on our Exchange server and I've noticed frequent authentication attempts over the past several days from the IP address of 74.92.209.81. This address points back to a Comcast customer in the Denver, CO area. I suspect this may be a hacking attempt and wanted to alert Comcast so

We've had a good, stable system for a while now, with high speeds on all of our computers. A couple of weeks ago (2-3?) the bottom dropped out for one of the computers. Throughput is down to 1 or less megabits/s. No problems can be detected. I attempted to roll back to a 3-4 week old restore point,

We are a small non-profit that had been loyal comcast customers for years, and this past week we were treated horribly, and told that on the new contract we just started we couldn't cancel though we have had a lot of issues with the service and are within our 30 day window. This was not a renewal bu

Hey Comcast... I wanted to just contact you directly, but there is no option for that... so here goes with a public post. Why is it that your supposed "business class" service drops about once a month? I had a T-1 line for 7-8 years and lost the signal only twice, and one time was when some construc

I need help determining what Comcast DNS setting need to be entered into the DNS Zone File at GoDaddy. I've already configured the CNAME and it was verified at Comcast. Now I need to figure out what other settings must be changed. For example should I change the A record to point to Comcast Primary

We have had problems with our new account since the first billing cycle. I was told I was being credited a month due to the issues we had and now my new bill is even higher than the prevoius one making the credit non existant AND the price is again higher than my contract. I am ready to cancel this

I am currently not able to edit or delete the current email forwarding entries, or create new entries.The error message is: "An error has occurred. Unable to save". A couple of days ago I tried to edit some of my existing email forwarding entries using the control panel app at https://businessclass.

Hello Jon, Request sent via PM for correct PTR for my IP. Tx's

Can someone help with resetting my SMC business gateway username and password? Thank you!

Tech swapped out SMC for Netgear on request to get IPv6 static PD working. I have dhcp6c making a PD request and the CM returns a PD reply with /60. dhcp6c installs prefixes on the other ethernets as it should but the CM does not have a route to the /60. I used tcpdump to capture packet trace of PD

In setting up my file server for Ramsonware protection I get the following erro message sending email notification: A File Server Resource Manager Service email action could not be run. Error-specific details: Error: IFsrmEmailExternal::SendMail, 0x8004531c, Mailbox unavailable. The server response

Can someone help me out?

We are trying to make an international call for the first time since getting Comcast Business Voice, but it will not go through. We hear a message that says "you are not able to make this call". I'm looking into out phone system configuration and toll restrictions, but so far all of that has checked

mail.ch3.comcast.net uses an invalid security certificate. The certificate expired on 8/10/13 6:59 PM. The current time is 8/10/13 9:58 PM. Seriously?! What kind of a business generates a certificate and doesn't have a plan to refresh it before it expires? This affects Comcast Business SharePoint, O

Long story short......Have been unabled to pay my monthly business invoice. Since the end of last month. Business Customer Support unable to assist. Something about the billing portal they say. Even they were unable to do it with the "waived" $8 (?) fee to do it with them directly. They said wait a

Running MS server 2003 with 2 NICs. I'll call them LocalCard and OutsideCard. We have a block of 5 statics from Comcast. The OutsideCard is manually configured with one of those and of course plugged into the Comcast router. The LocalCard is set for dhcp and NOT plugged into anything at this time. W