password reset

Thank you for taking the time to reach out to us on our Business forums. Please send us a direct message with your full name, business name, full address, and phone number.

• Click "Sign In" if necessary 

• Click the "Direct Messaging" icon in the top right corner

• Click the "New message" (pencil and paper) icon 

• The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there 

• - As you are typing a drop-down list appears. Select "Comcast Business" from that list 

• - An "Comcast Business" graphic replaces the "To:" line 

• Type your message in the text area near the bottom of the window 

• Press Enter to send it

@mercurypdx

Thank you for taking the time to reach out to us on our Business forums. Please send us a direct message with your full name, business name, full address, and phone number.

• Click "Sign In" if necessary 

• Click the "Direct Messaging" icon in the top right corner

• Click the "New message" (pencil and paper) icon 

• The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there 

• - As you are typing a drop-down list appears. Select "Comcast Business" from that list 

• - An "Comcast Business" graphic replaces the "To:" line 

• Type your message in the text area near the bottom of the window 

• Press Enter to send it

@mercurypdx​

FYI: I ran into a similar issue just a few days ago, and I did NOT need to reset the ENTIRE modem to factory defaults, although perhaps that may work also, however, I called Comcast Business tech support, and the rep over the phone was able to reset the modem's ADMIN PASSWORD and NOTHING ELSE to factory defaults, as there were many complex port forwarding configurations. All settings were preserved, and the process only took about 15 minutes from phone call to repair complete. All the other customized router settings were retained.

Cheers, 

Daniel