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Cannot access Manage Services link.

We have just opened and registered a new business account but we are unable to access the "Manage Services" links under the My Account tab. The only thing that appears is Users and Account Details.

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WHOIS update for static IP address

We have a /28 block of static IP addresses on our Comcast Business account. I'd like to get things set up such that when one does a WHOIS lookup on these, our company's information is returned.Currently, the lookup returns generic Comcast information. Our DNS is hosted elsewhere (Network Solutions)

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3.4K

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Billing Issues

I have called 7 times Comcast Customer Service about this billing issue!I cancel my services and they charged me $826.84 for the early termination fee. They promised me that if I get their services back they will take care of this fee. This whole situation started back in May. I decided to get back

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1.9K

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charge for trouble call

Phone service was down in our area over the weekend back in June which eventually got restored.  One of our 5 lines are still down.  When I called to report, I was told that a tech has to come out to resolve the issue.  No one showed up the first time so we had to reschedule the next day.  Next day

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1.1K

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Modem Access

I just got my buisness class internet setup, However I need to access my modem via 10.1.10.1/ however I was given no username and password for this, and it does not seem to be the one to login to the comcast buisness site. Any help would be great!

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1.6K

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My account continues to show 3 email addresses after 1 hour session with support a week ago.

Back in November we added a third email address.  We very quickly decided that the extra 6.99 per month for each new user was the wrong setup for our group.  I called last week or the week before and a very helpful rep worked with me to take the 6.99 off of our December bill.  I can see the credit.B

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1.5K

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Can't add attachment in webmail

I've tried this on several computers over 2 differnt version of Winwows in both Edge and Chrome and I get the same result. Whenever I click on the little paperclip to add an attachment, there's this weird overlay effect and you can't click the button to add the attachment. Needless to say, this driv

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12.1K

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Can't Retrieve DNS Information

I've been trying to set up my Comcast e-mail on an i-Pad, apparently when you switch to Comcast Business Services Exvinity cuts you off from using their i-Pad app for your mail, which sucks. Anyway, there's a provision for setting up the mail, but you need the DNS info. Every time I log in and go to

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2.6K

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Still Being Billed for Modem Rental

Hi,I switched to my own cable modem back in October. A tech came by and picked up the Comcast modem on Oct. 14. I asked him about getting a receipt and he said he wasn't able to provide one at that time, but he spent some time looking at my account to try and make sure I would stop being billed for

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2.7K

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Reset Business Gateway Username and Password

Can someone help with resetting my SMC business gateway username and password? Thank you!

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1.5K

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Is comcast throttling my connection?

For the past week I have been experiencing what can only be classified as throttling.  I have the 12mg Business class HSI.  If I do a speed test I can get 20M.  If I connect to a server to make a large download I will get 20M for 15-30 sec then it gets throttled back to 7-8M.  If while I'm downloadi

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Recent increase of $10

I've been a comcast customer for 4 months and now suddenly I'm getting an extra $10/month increase to my monthly bill. I have not made any changes to the account. Can somebody please explain to me why?

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PTR and Reverse DNS for mail server

I am being told that Comcast has to setup a reverse dns and a ptr for my mail server. I have sent the IP address, the domain name, and my account info Comcast_Jon If you need any more info, please let me know. It might already be done - I am on the phone now with comcast tech support (elizabeth) -by

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Internet out, again!

We run a business from home, and we pay up big time for business internet to make sure we get business class service. It is unacceptable that there are outages that last this long. Invest in redundant systems, we're paying for it already!

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1.3K

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Public WiFi Hotspot

We stumbled on our Comcast/Xfinity's Public WiFi broadcast after a newer modem model was installed. While Private WiFi can be disabled by the business customer, Public cannot.  This answer is the last answer of multiple previous answers given by Comcast.  At first it was, "somebody at Comcast must h

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Exchange and Domain reg fees...

One Time Charges: DOMAIN REGISTRATION FEE - Prorated$3.85One Time Charges: MULTISITE OUTLOOK EMAIL - Prorated$9.01I only have one domain, was not informed it would cost. Only have 2 email boxes now, it added a third when attempting to add an alias and I just figured out how to remove it. Can someone

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1.5K

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Reverse DNS request

I  just switched one of my accounts over to Comcast Internet with static IP and need to have revese DNS setup for their mailserver. They are getting bouce backs when trying to send to numerous email accounts.

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Stopped receiving emails on some devices

We have a business class service that provides an exchange service for our domain name findandgoseek.net. Several of our email users are reporting that they can not send/receive email on all of their devices. For example, I can send/receive it on my desktop but not my phone or tablet. domain is @fin

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1.6K

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Speed during peak hours is ridiculously slow!

Hi, I have a business comcast subscription 16/3 and during day hours it is quite acceptable reaching advertised speeds consistently, but during peak hours, specially during Saturday and Sunday evenings I'm getting about 2/2 or even 1/2 from the comcast own test or from any ookla test. I supposed tha

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3.7K

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New modem / Lost static IP

Hello, A technician came to replace a faulty modem in our office and since the new modem our static IPs are no longer coming into our link. Called tier-1, they opened a CR with tier-2 but not getting a response after 8 hours. Is there anything we can do on our own at the modem level? Any help apprec

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