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Please remove PTR record for my IP address

Please remove the PTR record for IP address XXX.XXX.XXX.XXX which pointed to tigger.net-kitchen.com.   Thanks!

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1.7K

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Netgear on IPv6 Trial Issues

I am on the IPv6 trial and am having issues with my Netgear. Everytime Iit has to reboot, it takes hours for it to provision. I have emailed about his with John several times and others were also CC'd but I am still having the issue and have had no response from anyone that it is even being looked a

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3.1K

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Equipment Fee After Modem Was Returned

I returned my cable modem on 3/31/14 but I am still being billed an equipment fee. I have a receipt for the returned modem but it annoys me that this hasn't been removed. I called business class customer service two weeks ago to make sure the equipment fee was removed and I was told the modem had be

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2K

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Changing Service Address

My service address is incorrect, but I can find no way of changing it.

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3.1K

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First ports are closed, now I can't run a trace route without getting timed out.

So last week I bought a DVR system for my business. I needed ports 9000, 2049 and 2050 open. I log into the gateway to open the ports. Gateway says they're all open. Test said ports. They're closed. I spend a very fun week getting updates and no phone call from T2 support. I check today and the port

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998

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Continued Billing for Discontinued Services - Why??

Comcast digital voice service was voluntarily cancelled & modem turned-in on 06/06/2014. Still have & using Comcast HS internet. Have made 3 telephonic efforts with Business Services to get charges for digital voice service cancelled/removed from my bills continuing thru bill date 9/14/14. Have also

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1.6K

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Sporadic lulls in connectivity

Our connectivity keeps having sporadic lulls.  Web activity "hangs" for 10 - 20 seconds then continues.

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1.5K

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rDNS Request

I need to request an rDNS change.  Thank you.

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3.9K

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Weird Connectivity Problems

I have a CG3000DCR gateway and a /29 block of IP addresses. I have several pieces of equipment that require static IPs including two routers.  Assigning my routers two different IPs in my block and assigning the correct gateway, I am able to ping  and connect to the router from the outside WAN. I ca

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4.4K

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Support request: true bridge mode

Hi, I need assitance please with putting my SMC D3G Gateway into true bridge mode. (Passthrough mode won't suffice for my needs.) I do not have any static IP addresses. Phone support has been of no help, and I'm not able to send a private message to Comcast_John for some reason. If someone with the

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2.9K

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WiFi Login brings everyone to an "Activation" page?

WiFi been up and running for few years butI just learned its been down a few days. We can see the WiFi signal but when you click connect it brings to a screen asking for activation. Screen grab below. Account is up to date as far as billing. Tried resets, unplugging, etc. and while logged in I tried

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1.7K

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Netgear CG3000DCR and our VPN 100 firewall

Hello, we recieved the new Netgear CG3000DCR to upgrade from the old modem. We run a symantec vpn firewall that sits before our router. iit wasn't connecting, so we reset the firewall back to default settings and everything connected. It ran like this for 4 days and now it's back to the same thing.

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1.6K

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Constant snail mail trying to sell me business internet I already have

I've called in about this issue, but evidently they didn't fix the problem. Aside from being bugged by snail mail to add TV I don't want, I keep getting snail mail from your sales department trying to sell me business internet. The problem is I already have business internet, and it's annoying to ge

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3.7K

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PTR request..

Since there doesn't seem to be any way to find a support email address on the website, I'll post here... I need to setup a PTR to support email.

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1.3K

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True Bridge Mode, Dynamic IP

As with so many other users, I would also like to have my CG3000DCR modem placed in True Bridge mode. Comcast customer support was unable to help me. I do not have a static IP and don't plan to ever get one. I sent a private message to Comcast_John with my account information. Thank you...

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1.9K

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Need Router Login and Password Reset

Hello, I need the login and password reset on my router.  Thanks.

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1.5K

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Why does the comcast business webpage not show any plans or prices for small business?

I want to look at the business plans for internet click on link below goes to a webpage that does not have details of the plans or pricing ?

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2.1K

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Can't disable xfinitywifi hotspot.

Despite being the primary manager for our account, I cannot disable the hotspot from my profile.  I had tech support disable the hotspot several times, only for it to re-enable the next day. The 2.4ghz spectrum is pretty full here and the hotspot isn't helping.  What can I do to get it disabled perm

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6K

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Request to have physical cable feed re-routed due to construction project

We're undergoing a major renovation which requires our service loop roadways to be cleared 3-4ft in  from the surface. We discovered the main service loop for Comcast is only 2' down and now need to abate that line and have it replaced. This probably will require a directional bore and I'm looking t

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1.4K

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Unburied cable

Just had tech redo cable that used to be aerial and he just used underground cabling but it is just exposed is there someone supposed to bury it otherwise I want it back to aerial can’t be in the backyard exposed

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