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Just installed SB6141, Now appears that I am connecting from across country?

Hey,  I just moved off the SMC modem/router over to a purchased SB 6141.  Now whenever I use websites that detect my location it believes that I am located in South Carolina, not Minnesota.  My speed test results are also sometimes the same as with the SMC and sometimes worse.  Could this location i

Question

 • Equipment

4.3K

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Need Our Business Gateway Login reset

Called to have our static IP's activated this morning, now cannot log into the gateway, it keeps replying "Status: Incorrect login." We never changed our login from the default so a little confused what the problem is. Please reset us.

Question

 • Connectivity

2.3K

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Lost my IPv6 /56 this evening

Sometime around 6pm Pacific time this evening, I noticed some odd connectivity issues to certain sites. The problem appears to be that I lost my IPv6 /56 PD, as my OpenBSD router running wide-dhcpv6 dhcp6c is now only receiving a /64.  My IPv6 dhcp6c configuration hasn't changed for several years (h

Question

 • IPV6

15.6K

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Disabling PublicWifi/XFINITY WiFi

After reading the woes of several customers here in the forums, I called Comcast to get the public Wifi disabled.  The tech support guy at Comcast disabled XFINITY Wifi (Public Wifi) for my gateway. Sure enough, I stopped seeing the xfinitywifi network immediately. However, after I power cycled the

Question

 • Business WiFi

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"business" tv

I need to point out the irony of “Comcast Business” (the name of your division) offering a TV service in the “business” package that is so anemic in its channel offering that there is no “business” channel available!  I have to pay more for a “business” channel with the standard “business” package f

Question

 • TV

4.2K

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CG3000DCR - Multiple questions

It has come to my attention that the SMC 8014 business gateway has been replaced by the Netgear CG3000DCR. With this in mind, I have several questions.  (1) I've seen some (lightly) used CG3000DCR's come up on Ebay every so often. If I purchase one of these units to replace my current SMC box, and t

Question

 • Equipment

3.3K

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new cisco 3939B and intermittent connectivity

i have a small busniness with a mix of PCs, Apples, smartphones, etc (14 to 16 max at one time). some devices are wired and others are wireless. Comcast switched out our modem about a month ago and we have been experiencing intermittent connectivity. nothing sersious, but annoying and new this has n

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 • Equipment

3.4K

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My Account is Missing My Bill

I got an email stating that my bill was ready, but it isn't in my account! Please help me fix this!!

Question

 • Customer Service

4.5K

15

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Wanted to buy my own modem.

We have a double play (internet deluxe and 2 lines of voice) and we wanted to get rid of the $12.85 equipment charge to save some money. Right now we have 2 separate equipment which are the SMC that they said for the internet and the Arris TM822 I belive for the Voice lines. I was told by Comcast Se

Question

 • Equipment

2.3K

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Another reset request

As is common, I've tried logging in to our SMC with the default user and password, with reapeated failure messages. Requesting a reset to the default user and password. Thanks.

Question

 • Equipment

1.4K

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where to send business gateway modems

I have 2 comcast business gateway modems that i no longer use.  each one is tied to a different account.  i need to know where i can send these two modems to get credit and have the monthly lease fee removed from those accounts.

Question

 • Customer Service

1.6K

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Need an assist in reseting gateway password

Previous admin has left and apparently changed the default password.Thank  you!

Question

 • Equipment

1.3K

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Cannot log into 3949B using Server but can any other PC?

Do I need to set a security setting beyond default in Internet Explorer or something?It let's me enter username and password but just hangs at "logging in..."Windows Server 2012 R2 Essentials. Set static internal ip (and primary dns) of 10.1.10.2, gw 10.1.10.1Works fine on client local machines...no

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 • Equipment

1.6K

3

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Accepted Solution

Unable to activate Comcast Business Account.

Hello, I am trying to activate a Comcast Business Account using the active Comcast account number and Zip code or Phone number. But I am receiving the following error message.   Somone please look into this.   Regards,

Question

 • Customer Service

4.3K

11

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Security PIN - Service Requests

We have already had two Tickets/Service Requests to resend the Security PIN.- CR525591946 11/10/2015- CR521768519 10/30/2015 They promised to send it to us by mail but nothing...We thought having a business service would be more helpful if having troubles but it's an illusion. Even business customer

Question

 • Customer Service

3.7K

10

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Need Gateway set to True Bridged Mode

Hi, We are adding our office to our corporate network and will be using a Clavister E5 attached to the Comcast IP gateway. We have a single static IP and the E5 is configured to take over once our IP gateway has been configured for true bridge mode. Could I ask that someone makes that change? Regard

Question

 • Equipment

2.7K

5

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True Bridge Mode - using DPC3939B and want to configure it for use with Watch Guard XTM 25

As title suggests, I am looking for a little help in setting up my firewall hw with my newly installed business comcast router. I can't see an obvious menu for turning the modem/router into bridge mode. Any help is much appreciated, thanks.

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 • Equipment

1.4K

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Need Modem in Bridge Mode

We have called tech support multiple times and requested the modem be placed in bridge mode and they will not help us. Can someone please help us get this done? We have a Cisco 881 behind it and we need it to pull the public IP address so we can manage it remotely in case the VPN goes down. It is DH

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 • Equipment

2.1K

3

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Reset the Modem password for my DPS3941-BMCV214-K9

Need the password for my SMC gateway resetI'd like to request a reset for the default password on myDPS3941-BMCV214-K9 Business Modem This is a gateway modelDPS3941-BMCV214-K9 Thanks!

Question

 • Equipment

1.8K

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No refund from credit.

I transfered service to a new location, Comcast forced me to open a new account and cancel old. I kept getting billed for old account and finally the bills stopped but I had over payed. It has now been months and still I have not recieved my refund check. I have made calls about this and they simply

Question

 • Customer Service

2K

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