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decke007's profile

Visitor

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1 Message

Tue, Jan 27, 2015 4:00 PM

Internet Outage

Hello All,

 

For the past month our Wifi( internet ) will go out about 5 times a day making us restart the router. Wondering why this is happening and a way so that we keep having these outages?

Accepted Solution

Advocate

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1.4K Messages

8 years ago

Hello decke007 and welcome,

 

Please call 800-391-3000, use technical option, provide your account # and request that the technical agent examine your downstream and upstream power levels and Signal to Noise Ratio values. This is a primary root cause for modems loosing their internet service access and if the technical agent sees paramters not in specification then he will dispatch a service technician to resolve this issue at your business.

 

Hope this helps you out.