Serious Connection Issues
Over the last week my business has been seriously affected by intermittent connectivity problems.
On three occasions service techs have come out to our building and found that the signal on our line is too high. On each occasion the tech has changed a splitter on the line to our modem. This helps for a period of time then the problem returns. The problem is back now, and I am on my way into work again, on Sunday, to meet with a tech again, for the fourth time in five days.
We are the only customer on the line coming from a manhole outside the building. I know there is a device in the manhole that can be adjusted to correct this problem. What needs to happen for this issue to be escalated to someone who can make those adjustments?