Serious Connection Issues

Hello KMartin,

Welcome to the forum.

Please accept our apology for your ongoing connectivity issue.

Looking at the current status of our IP-Gateway (modem/router), the signal levels are within acceptable perimeter.

Additionally signal of the node you are on also on par at this time.

What I can recommend at this time is a continual service check via normal usage and contact our tech support line at any sign of deterioration.

Thank you for your post and please continue to share your thoughts and knowledge to our forum.

John,

Today a tech from the maintenance department come out and made adjustments to the line amplifier in the street. Things have been okay since then. Hopefully that resolved the issues.

Thanks!

John, My problems continue... This morning I lost connection several times while connected from home. I will be curious to see what the Tier 2 group find.

John,

Would you take a look at the link I posted. We are having problems again.

http://www.dslreports.com/r3/smokeping.cgi?target=network.8f793ef39140fa2ab17c55f5dbb66025

Welcome KMartin.  I have referred the connections issue to our regional operations center. Also if you can let us know if you connections issues are occurring during the same timeline also the approximate number of active users (on average).  This will aid our Tier 2 in correcting the issue.

Thank You

Here's an image of now..

Over 14% packet loss today so far at 11am..

This is unreal - 50 people in the auditorium this morning could not watch a projected web presentation.

Hello John,

Is anyone watching these smokepings? We have experienced severe connection problems for a month now. We have one good day then a bad day.

Please have someone check the signals in my area.

HERE WE GO AGAIN TODAY!

It's 4:00pm - the cop is on the corner directing trafic around the men working in the street, and my internet is dropping packets right on schedule.

When the men are working in the hole it seems that my internet has 5% on more packet loss. It's been happening for a month now. I guess Comcast will just let it continue.

So.... A Comcast tech was standing next to my desk at 4:00pm when my connection went down today (see chart below). So he witnessed the problem and called into his supervisor who did some testing and concluded that my Signal-to-noise ratio was out of range.

The supervisor said that he called a maintenance guy who did some testing and found that “a node is back feeding to my node” and causing a problem. The maintenance guy  will be coming out to address the problem tonight or tomorrow.

I guess that’s progress….