Business WiFi
Personalize, manage, and control your Comcast Business WiFi connections including Comcast Business WiFi Pro
New Member
•
1 Message
Thursday, September 24th, 2015 9:00 AM
2.4GHZ WIFI Connectivity Issues
Our business modem with built-in 2.5 and 5GHZ wireless has connectivity issues for systems that cannot connect to the 5GHZ. The 2.4GHZ has problems and often drops connectivity whereas the 5GHZ systems do not experience this problem. Solutions?
Question
•
Updated
9 years ago
23.9K
5
0
0
Responses
Accepted Solution
VBSSP-RICH
Advocate
•
1.4K Messages
9 years ago
0
0
Accepted Solution
amitramani
New problem solver
•
22 Messages
9 years ago
Hi VBSSP-RICH
Surprise! Surprise!
Now that I logged into my Business Account, I do see the option to disable the Public WiFI (XFINITY Wifi).
As of yesterday, that option was not showing when I click on Manage Services->Internet.
0
0
amitramani
New problem solver
•
22 Messages
9 years ago
Do you have the Cisco DPC3939B gateway/modem and router? If yes, your problems may be emanating from the Public WiFi. (XFINITY WIFI). I have the same issues.
There is no way for the customer (you) to disable the XFINITY Wifi. You can call Comcast who will disable it on your modem. But the XFINITY WiFi will return once the modem reboots or sometimes even without a reboot.
That is why I am switching over to using my own modem and router so I can have better control.
0
0
amitramani
New problem solver
•
22 Messages
9 years ago
That link you provided does not apply for Business Comcast accounts. Even according to Comcast Tech Support (1-800-391-3000), that information is invalid.
There is no way to control your Public WiFi within the Comcast Business.
0
0
VBSSP-RICH
Advocate
•
1.4K Messages
9 years ago
0
0