Hi, I also encountered the unexepected Office365 and web hosting migration and subsequent billing problems. I tried to contact Comcast Cloud Services and multiple times had my phone call dropped after waiting 30 minutes on hold. I finally was able to cancel the web hosting and Office 365 services an

We've been experiencing service disconnects with our service since Thursday. Dealing with Tier 1 support on this issue has been extremely frustrating because they can't see the problem from their end of the pipe -- everything "appears" normal. I have a Netgear CG3000DCR configured in a bridge model

I'm looking to buy my own modem, and want to avoid the problems with all the PUMA 6 modems, so while I'm on the Deluxe 150 plan, I think I should get the Motorola MB8600 (still based using a Broadcom processor). The modem I'm renting is bonding 24x8 channels, so it does not make sense to me to get t

IPv6 just died a few hours ago. It was working fine for months and, no, I didn't touch anything. I don't have a router. It's all devices at once (MacOS 10.6.8, MacOS Server 10.6.8, and Android 6.0.1) All LAN devices can ping the modem. The modem's diagnostics has full IPv6 connectivity to the LAN an

My email forwarding dashboard in the Comcast Business Class portal is broken. I just want to get rid of all entries and start over. They SEEM to go away, I get a popup confirmation that my edits were accepted, but then I check in a few hours and they've come back. I started a level 2 support trouble

Does anyone know what the old starter and preferred package internet speeds were supposed to be. This was mid-year 2013. $69.95 price and $89.95 price. I am pretty sure the Starter package was 16Mbps at the time. Does anyone know what the preferred speed was? Thanks

I am trying to add a new device on one of our static IP addresses but I am unable to reach it from the internet. From other hosts on our /28 I am able to reach the server, but not externally. I have tried two IP addresses and have confirmed the netmask / gateway configuration is corrrect. I seem to

Im having issues with clients connected to out guest network. We recently changed our comcast wireless gateway for a comcast modem no wireless. We manage our wireless conections via 2 access points.But since like 2 weeks ago we are having issues with some devices not connecting to router/modem or no

I opted for paperless billing, with special offers and the like to come through email. I have been that way since I signed up for Business cable nearly a year ago. So can someone tell me why I still get a heap of mail from Comcast in my physical mailbox? I just throw it away not very ecobilling is i

Our phone was canceled and early contract cancelation fees waived for phone however the retention department is insisting that we pay for the internet since no issues with the internet. There were but in my phone calls I just referred to phone service. Our contract does not say anything that I can f

Hello, I am trying to downgrade my webhosting plan so I'm following this guide: http://businesshelp.comcast.com/help-and-support/email/register-vanity-domain/ but before I can do that it said I needed to register a domain. So, I registered a domain yesterday and there was a success message saying to

Hello, We are a tax exempt organization, but we continue to be charged sales tax each month. I have reached out to Comcast on this issue on at least 4 separate occasions since January by phone and email, and I have provided our sales tax exemption certificate three times. I have been told that the t

With the recent removal of comcast6.net (it now redirects to comcast.net) and the recent completion of the residential IPV6 rollout, is there any time frame for IPV6 business static IP addresses? Is it at all possible to get in on the now closed IPV6 trial? Thanks, Thomas Nelson Spokane, WA

What would be the cause for only the power light being on my business modem and no other lights? I know when I lose connection, more lights are on than just the power light. All the lights were off except for the power light. This went on for hours. I then decided to unplug it and plug it back in an

We have Businees internet at a ball field in our clubhouse. About 200 feet away is our snack bar. We would like to have internet in the snack bar in order to accept credit cards. Is there a way to run a cable to the other building? Is there a wifi solution that would reach that far?

I need a PTR record created for our mail server. Thx

Hey can any one tell me why my bill fluctuates slightly. When I first joined comcast about 1.5 years ago my bill was 99 bucks then it went up to around 104 bucks now I just got the latest bill and its back to 99 bucks !! Of course I can just login and see the past bills under the past bills section

For the last 4 years my travelling employees have been accessing their email while on the road via https://webmail.hmc1.comcast.net/ As of today, none of their accounts work, nor does mine. This is the error message we get "The mailbox may be stored on a Microsoft Exchange 2000 or Microsoft Exchange

We need to access the Admin Tool but whoever set it up changed the default password and didn't document it. How do I go about resetting it?

Hi! I am a happy Business Customer. On my last bill, and I always pay online, I noticed my bill is $3.00 higher than usual. I have not changed or added to my service, why the increase? When I click for an explanantion of charges, I do not get any specific information. I would love to be able to see