New Member
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1 Message
Why is my bill higher than usual?
Hi! I am a happy Business Customer. On my last bill, and I always pay online, I noticed my bill is $3.00 higher than usual. I have not changed or added to my service, why the increase? When I click for an explanantion of charges, I do not get any specific information. I would love to be able to see my bill details explained.
Thanks - Jennfier
[Edited]
Community Best Answer
CC_Jacob
Official Employee
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869 Messages
12 years ago
The Equipment Fee has increased from $9.95 to $12.95 for Comcast Business Internet and Business Voice services. This fee increase reflects Comcast’s ongoing investment in our network, comprehensive maintenance and support for Business Services equipment.
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Community Best Answer
CC_Jacob
Official Employee
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869 Messages
12 years ago
Hello Proclaim,
I have sent you a private message in regards to primary voice line increase.
Thank you
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Malichi
New Member
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1 Message
12 years ago
I am having the same problem on this latest billing cycle. Comcast is closed today though so I will call them tomorrow. Hopefully I will have something to report.
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Proclaim
New Member
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1 Message
12 years ago
Yes. My September bill has a 30% ($3.00) increase in the equipment fee with no notice of increase. On top of that my primary voice line has gone up $10.00 in one month with no notice of increase. Overall that's a 32.5% increase in service cost in one month with no notice or explaination. Sure looks like an AT&T move to me. The number one reason I got the hell away from good ole' AT&T. Think anyone can explain that ?
Filing a complaint with the FCC does get someone to respond.....otherwise no one knows ANYTHING.
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