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Can Comcast manage DNS for my website?
I want to host a website on my own servers. I've registered the domain with Network Solutions, but I want to have Comcast manage the external DNS so that people can reach the site. I've currently directed Network Solutions to use the Comcast DNS servers to find the site, but I can't figure out the n
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Web Services
xfinitywifi hotspot significant security risk - plans to fix?
Since all xfinitywifi hotspots use the same SSID and same login credentials, that being the xfinity account log in. The xfinitywifi SSID is being spoofed by non Comcast entities. When a smartphone or tablet auto connects to the 'known' network SSID, the credentials are automaticly sent. The spoof ho
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Business WiFi
Accepted Solution
Nah, your traffic is being routed normally. Speedtest.net (and speedtest.comcast.net and many other websites) use third-party geo-location services to try to determine your location, and as you've discovered, they get it wrong sometimes. Comcast does
Just installed SB6141, Now appears that I am connecting from across country?
Hey, I just moved off the SMC modem/router over to a purchased SB 6141. Now whenever I use websites that detect my location it believes that I am located in South Carolina, not Minnesota. My speed test results are also sometimes the same as with the SMC and sometimes worse. Could this location issue
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Oh no! You have reached the perfect team to help! Thank you for your patience! Over social media, we are a group of Comcast experts who are dedicated to resolving internet service issues such as this! I experienced a similar issue where I needed to r
Reset cusadmin password
Hello! We do not remember what we changed the cusadmin password to and need to reset it. How do we do that? Thanks!
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Hi spokanegreenleaf. To manage the DNS records with GoDaddy you would have to move the hosting services to the GoDaddy platform. Here is a Link to the info from GoDaddy. Inside the Comcast portal, login with the admin credentials click the my acco
Point Domain to Hosting Elsewhere
Hello! I am currently trying to figure out how to point my Comcast domain to my hosting account at Godaddy. The domain in question is spokanegreenleaf.com What DNS records do I have to change in my Comcast account to do this? I've tried changing the nameservers and the IP address but the domain is s
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Expired Chinese SHA-1 Certificates on Cisco DPC3941B modems?
Just tried logging into my modem today using secure https instead of standard http, and Firefox tells me that the certificate not only expired in 2013, but was issued in Shanghai, and uses the severely outdated SHA-1 algorithm. I've only had this modem for a few years. The Cisco website says they're
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Equipment
Business Voice Edge
This whole process has taken almost a month. The customer service agents have been very polite and helpful but the process to upgrade internet, voice edge, etc needs to be way more efficient than it is. There is no reason why we have to wait so long for a program manager to reach out when we're doin
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Business VoiceEdge ®
Accepted Solution
Installation 'Pending'- can't access account
We finally got our internet set up on Tuesday after several false starts, but I now can't access any of the necessary pages on My Account. I have the banner across the top that says "Installation appointment- pending" and "Installation complete- pending". Most of my attempts to try to update this ha
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Customer Service
Keep in mind that I haven't been to the office in over three months so I don't know the current state of IPv6 support on the CGA4131COM, but when I was fighting all of this there were two issues at play: 1) Our modem could get an IPv6 WAN address tha
IPv6 routing on DPC3941B in pass through mode
We have a DPC3941B in pass through mode with static IPv4 and IPv6 addresses. I am having trouble getting IPv6 routing through the modem to our firewall. There are three possible ways that this could work: 1. Put the modem in bridge mode and lose our statics. This will allow our Ubiquiti router to us
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Hello Comcast_Phil, We too, are experiencing this same issue. I have noticed that the visibility of the connected devices is sporadic and inconsistent. We have 7 devices "connected" and were hoping to use this feature to troubleshoot an unrelated dev
No connected devices nor can I reserve an IP address for a device
I see no connected device even though I have a multitude of devices connected with ethernet/wifi. I also can not reserve an IP address for a device as it states 'invalid IP. What do I do.?
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@Comcast_Phil wrote:Hi 4Crawler. There shouldn't be any restrictions on private messages on any of our users. Are you able to respond to my private message please?There was earlier, I had a red bar across the top of the reply message with the text qu
Yet more unauthorized Cloud Solutions charges!!!
So I get my latest bill today and find this: Office 365 Cloud Solutions 11/25 $5.95 What is this rubbish? I've not signed up for that, I have no idea what it is. It doesn't show up on "My Apps" when I log into my account under the Manage Services/Cloud Solutions tab. And there is no "Office 365 Clou
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DresserPalmer, let's take a look at your billing concerns and submit your request for a refund on that overpayment! Thanks for posting here in the forums. We appreciate you trusting us to resolve this for you. Please send me a private message wi
Overpayment & requesting refund
I called today but the agent was not helpful. My bill was overpaid through the online portal because you did not include my previous payment (which was submitted via online portal on due date). I know have a large overpayment that I would like to have reimbursed. Can someone please assist me with th
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Feel bait-and-switched
At my old address I was offered a special discount in exchange for accepting voice services along with my business Internet. I paid about $175/month for the combination. I had no real need for the voice services, but they were part of a discount deal. I recently moved to a new address, and like a fo
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Customer Service
Hi, @DevrinK. No worries! We are here for you at any time for your convenience. Thanks for clarifying your desire for the hunt group to ring the same ring tone across all users that is distinctive and different from the default ring tone. I can defin
Require a Distinctive Ring option for Business VoiceEdge ® Hunt Groups
We have several hunt groups defined in our organization and really need the functionality of a distinctive ring for the hunt group. In searching the forum I have not found where this option has been enabled.
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Accepted Solution
Moved Service, new account number, old account still being billed
So I requested a move of service because I was moving out of an apartment and into a house, upon doing so a new account was apparently created at the new address. I assumed my old account would just transfer. This was not a big deal to me, until I just received a bill for my old address to pay for s
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Customer Service
Accepted Solution
Using Thunderbird email - suddenly cannot sent email, though incoming email is just fine.
HELP! I have urgent email that needs to go out! I only work part time and I've wasted most of my already too short of a work day trying to fix this problem. I'm trying to troubleshoot an outgoing email issue I'm having. We use Thunderbird, and we're receving emails just fine. When I try to send emai
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Connectivity
@user_86fd54, Thank you for the detailed information. I would be happy to take a look and see what we can do. Please send us a DM with your address by doing the following: Ensure you are first signed in, then you will see an icon at the top right of
Please help me!
The issue with business internet is endless. Here are just a few ticket numbers: [Edited: “Personal Information”] ACCOUNT NUMBER [Edited: “Personal Information”], customer since 2018 Any device that is not hard-lined to my modem consistently does not work. Comcast has replaced the lines inside and o
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Hi Comcast_Jacob, thanks for your help but I'm all set as of this morning. After calling tier-1 again last night and being promised a call by tier-2 within 20min I was again left hanging. Called tier-1 again this morning and somehow the tech today kn
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11 years ago
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New modem / Lost static IP
Hello, A technician came to replace a faulty modem in our office and since the new modem our static IPs are no longer coming into our link. Called tier-1, they opened a CR with tier-2 but not getting a response after 8 hours. Is there anything we can do on our own at the modem level? Any help apprec
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