1 of my voice lines is not working - all others are okay. I've powercycled my cable modem and the telephone modem - no results. There is no dial tone. When the number is called - it just rings. Thanks

I am having the same problem. My circuit was installed on November 20, 2019, and the first renewal of the address on erouter0 interface in the DP3941 happened on December 7. After that, DHCP lease time dropped to 12 hours. Every time address on the erouter0 interface is renewed, all connections thro

I purchased a mesh wi-fi network (TP-Link Deco AX3000) and was trying to see if there is anything I need to know/do with the Cisco DCP3939B modem before I start to install these units. Thanks

I have the CBR-T gateway and, while I can forward ports, it seems that I only have the option to forward from port X to port X, not port X to port Y. I have multiple web servers running on my internal LAN and want traffic that comes in on my static IP to go to port 80 for each of the servers, determ

Hello! We recently got a Comcast Enterprise circuit installed. I received from Comcast the information regarding the Layer 3 IP info and the usable IP info, but I've never set up a circuit of this type and we were left with no instructions on how I should configure my Firepower 1120 to receive the c

We have a DPC3941B in pass through mode with static IPv4 and IPv6 addresses. I am having trouble getting IPv6 routing through the modem to our firewall. There are three possible ways that this could work: 1. Put the modem in bridge mode and lose our statics. This will allow our Ubiquiti router to us

We are using Comcast Business Starter Internet for our office and planning to buy a modem instead of leasing it. I'm checking Comcast's website. It's showing the following modems are compatible for our service. Arris/Motorola Retail SB6120 SURFboard DOCSIS 3.0 Cable ModemArris/Motorola Retail SB6121

I have been trying to access our online tool to change username and password but I cannot access http://10.1.10.1 an error stating my connection has timed out. Is there another way to change our username and password?

If comcast thinks their business account reaches the level of business service it is laughable. I am trying to set up business email. I went to website- register or migrate new account. I migrated existing ( as in 15 years existing account). I had my website host migrate it to comcast. On comcast it

We have had no phone service for 2.5 days at this point. We know there's nothing basically wrong with our line as it also supports our internet connection. We are too small to have a phone system - so its just POTS. We are a small business run from our home. This may be rare for you guys, but its ac

Hello, We have four business voice lines and a fax line. We can dial out on all numbers but we are unable to receive calls. When we dial from our cell phone we get a long pause followed by a busy signal.

Hello, We use comcast business and it currently hosts our DNS records. In the past I went to : https://businessclass.comcast.net/wpportal/appmanager/cbc/wp?_nfpb=true&_pageLabel=visitorhome To update those records without issue. I guess that interface has changed at some point because when I tried t

The walls they are putting around account management and support! Even my Enterprise and Business reps can't get through it. They also can't help me with billing issues anymore. I have to call in to make changes to my account, so why do I need a rep? At least CL doesn't pretend to care. For decades

Some one changed the login that is no longer with my company.. can you reset it automatically?

Sometimes when my voicemail picks up a call it will not forward to my email. That is how I check in on messages from a remote location with my cell. I am sitting in my office now and have listened to two messages and yet they did not show up in my email.Is there a way to check this to make sure I ha

Can someone please reset the default password for my gateway, the id of cusadmin with a password of highspeed is no longer working.

I lost Internet on New Years Day. It seems to be equipment failure at my end. They scheduled a Tech to come out that day. Later that evening they call and say they are sorry they were understaffed and would have someone out to me on Saturday. Saturday comes and goes and afte 3 long phone conversatio

...Wonder if this is taught or an acquired skill of on the job experience? Yes my internet was down and I think I know why.

I don't know why my secured netgear network is gone. I turned my ipad on at work and all the other businesses secured networks are listed and mine is not. I talked to the phone tech and we did all the reboot steps and still no network. She said the problem was on my side. I am just about to throw th

I just purchased 5 Static IP's for a home lab and the tech installed the new router a couple of days ago. This is when the trouble began. The previous config was a Business Class with a Dynamic IP. From that router I patched into 4 port ZyXEL firewall, and then into my switch. All worked fine - no i