We are using Comcast Business Starter Internet for our office and planning to buy a modem instead of leasing it. I'm checking Comcast's website. It's showing the following modems are compatible for our service. Arris/Motorola Retail SB6120 SURFboard DOCSIS 3.0 Cable ModemArris/Motorola Retail SB6121

I am unable to sign into my comcast gateway with the default username and password. Could I get the password reset please? Thanks!

When I signed my Comcast Business contract, I was told I'd get a $10 discount for choosing ebilling and autopay. I opted in for both, added my business debit as the default payment simply because my card was handy, and then didn't think anything further about it until I realized there was no discoun

I installed a new sb6183 yesterday and had my static ip removed so it would work. Modem appears connected and active, but when i try to connect any device i sm still redirected to the comcast device activation page. Any suggestions? Is it possible there is more comcast configuration needed, or do i

I am trying to set up a remote desktop connection for the first time. I am using Netgear Router R7000, I have unabled the Dynamic DNS Servie that comes with the router, Remote desktop connetions is enabled on my pc, and have setup firewall to allow port 3389. However I am still unable to connect to

I activated my account quite some time ago, before installation ever occurred. I am able to log into it and even pay my bills. However, I keep getting e-mail reminders to activate my account. Is there anything I can do about this? I've tried following the info in the e-mail to link the account to my

My bank (CITI) have a politic where all the autopayments need to be authorized by my CFO and CEO, in order to do this I need to fill a form, and one of the points is comcast's tax id, I have been tying to find it by calling to your support line, searching in the bill and in the forum but I did not f

Hi, I have set up a shared folder in 1 computer connected to the WiFi and I need give access to this folder to our accounting guy. I configured port forwarding but I am not getting access to the folder. Port forwarding is working; I have watch my security cameras in the office from a phone app every

I was doing some research on security and was looking for all the ports that are blocked by default on the gateway. The google search brings up the page that used to work on here but now it fails. Can you please post them or a page so I can confirm the ports I need blocked are indeed blocked.

In setting up my file server for Ramsonware protection I get the following erro message sending email notification: A File Server Resource Manager Service email action could not be run. Error-specific details: Error: IFsrmEmailExternal::SendMail, 0x8004531c, Mailbox unavailable. The server response

My Comcast Digital Adapter Remote (DTA) went bad. I have 2 units so I was able to test with the remote to the second unit and channels turn fine. Changed batteries and everything on first remote and only the change volume, power on/off will work to control the tv but it will not change the channel o

We have hired a new person and I have successfully put their name on the phone they've been assigned but I don't see anywhere I can update the email address that was associated with that line in the initial setup of the phone. I have looked in the help section, the manual, I don't see anywhere that

I recently upgraded to Windows 10 and had to download Norton again. It completes the download evidently and I get a notice at the bottom that says activation required and next to it is a link that says Activate Now. I have clicked on it and it seems to connect to Comcast or at least it's trying to c

I've been waiting since last week for a response to our ticket, but have not received any information. We have a Comcast business account and our login should allow us to be able to access Xfinity Wifi hotspots, but we constantly get an error saying the login is incorrect. We've verified several tim

We are getting a busy signal when dialing a known not busy fax machine from our fax machine. This has happened two days in a row, at about the same time 11-12noon. No matter what fax number we dial to, it shows back as busy. Yes, we know that sometimes fax machines get busy and need to redial and tr

We have recently switched from another ISP to Comcast on hopes of getting better performance. While the speed is sometimes faster, Remote Desktop Connection is certainly unstable. I used to be able to connect and stay connected for as long as i want. Now, with the change, I continue to get a dropped

I have got a brand-new NETGEAR CM500 DOCSIS3.0 modem and I wonder if t can save my monthly modem rental fee. NEGEAR says the CM500 is ComcastCertified and it can be configured to use a static IP address. I have tried a Motrola/Arris SB6141 after being told by a Comcast tech support it would be compa

I do not see any settings to do this. I know I can BRIDGE it, but I'd rather not do that. I want ALL of WIFI off. I am trying some tests as I will turn it back on after. Thank you.

Our location recently got an automatic upgrade of our upload bandwidth and speed as the "next gen" project rolled out in our location. We have the standard plan with 100 Mbps down so we enjoyed the bump from 25 Mbps upload to 100 Mbps upload. Then we got and installed a modem on the list of compatib

I lost Internet on New Years Day. It seems to be equipment failure at my end. They scheduled a Tech to come out that day. Later that evening they call and say they are sorry they were understaffed and would have someone out to me on Saturday. Saturday comes and goes and afte 3 long phone conversatio