Hello all, I hope this messages finds everyone well. In 2014 I had a total of 9 months of down time. I am making another complaint regarding the billing process of Comcast. Because, of Comcast/Xfinity insistance on leaving everything in the hands of a computer, including decision making. It has caus

Hello. I am a Comcast Business customer and have been for many years. I have had some REAL trouble getting help resolving my issues involving my account. Each and every time I try to get help to cancel my service I have a Rep from the retention department trying to sell me something or not actually

Dual-Stack have been enabled on both the SMC D3G CCR and the Cisco DPC3939B.. If you dont have dual-stack reboot your device and the bootfile will enable it..

Greetings, I have noticed traffic coming from the DPC3939B gateway to 224.0.0.0 this seem to be multicast but multicast is blocked at the gateway and also blocked at server level. under my circunstances is this traffic normal? is there a way to stop it? thank you. May 15 10:38:24 src=GA.TE.WAY.IP DS

Dear Comcast Business, Please reset our cusadmin password. We are receiving a message that is not retrievable from the backend. Thanks you, ING Consulting

I seem to be having this same issue. My PC's all have IP addresses in the 192.168.1.100 to 192.168.1.254 range..... PC and router are set to obtain addresses automatically. The computer IP addresses are like 192.168.1.101 192.168.1.102 192.168.1.103 But it seems several times a day I loose access to

I placed an order for service on August 14th with Nasir Jones. He stated he should no something by the 18th or 19th of August. Since the date of my order, I have received no response from Nasir Jones. I have sent an email to him on the 21st and the 25th and he hasn't responded to either. This seems

Hi, I have a business comcast subscription 16/3 and during day hours it is quite acceptable reaching advertised speeds consistently, but during peak hours, specially during Saturday and Sunday evenings I'm getting about 2/2 or even 1/2 from the comcast own test or from any ookla test. I supposed tha

We have 4 emails on the hosted exchange service. 3 systems were setup and functioning properly for months. Two days ago we started receiving the following error message in Oulook: "the folder has not yet been updated" The second problem I assume is related: When trying to use Comcasts directions to

Business Class customers have contacted us asking, “What are Comcast’s name servers? I need to know so I can use my own domain for Comcast services.”

Is there a way to clock certain incoming numbers? We keep getting spam calls from a few very specific numbers. I know I've done it at home in the past. I looked at the Manage Call Security and Privacy page and none of those options are what I'm looking for.

I am a new customer to comcast services and have not been able to get to my 5 static IP addresses assigned. I can ping and traceroute to the default gateway, but when trying to get to the IP's from the internet, I never get to the gateway. I have contacted support several times and have even had the

I am a business customer with a /28 of public IPs (13 usable). I was issued a Cisco DPC3941B device. I have a Mikrotik CCR 1009 router running behind the DPC3941B. I have read two opposite answers to this question: Can I put the DPC3941B into true bridge mode with my public /28 and allow my Mikrotik

Hi folks, I just had Comcast business internet installed in my place 5 days ago with the Cisco dual-band modem/router. However, since the beginning, I cannot access the 5GHz wireless network on any of my wireless devices (laptop, googletv, etc..). When I try to debug the issue, I cannot connect to t

We are experiencing intermittent network drops on specific machines, not all at the same time. When I checked the router I found these errors. Could this be the cause ? Can we just use IPv4 and turn off IPv6? FW.IPv6 FORWARD drop, 2887 Attempts.2015/7/09 13:28:42Firewall BlockedFW.IPv6 INPUT drop, 1

Hello, I've been searching around and I see that Comcast will setup a PTR record upon request. However, I can't seem to find the appropriate method of contact. I have simply one record that I would like to get setup. I've seen a few posts mentioning the wonderful @Comcast_John, so I'm hoping him or

Both TV and Internet went out hours ago. No success getting any direct response except from a computer telling me technicians were working on a fix. I was unable to get any live person. Was told the computer that the fix wouldn't be done until the next day at some point. It seems to me that no one i

I am having a really bizzare time with my internet connection for the last few months and it seems to be getting steadily worse. The symptom is that the internet connection will start cycling (Drop, then "US" then "DS", then "Online", then Drop, repeat), with the "UP" time being as short as 30 secon

Hi all, Apologies, I'm a non-technical manager, who wishes to restrict access to employees to web-based chat services such as yahoo web chat, gchat, msn chat, etc. Is there any way to do this through COMCAST? Thanks in advance.

Bumping this topic, as I've tried in the past. I want to set up reverse DNS for a number of IPv6 static IPs. I've tried in the past, over a year a go and got a run-around. I've recently seen other people asking for the same thing. What I REALLY want is to delegate the whole PTR subzone for my /56 to