I'll jump to the chase - we are still within our 30 day "money back guarantee" window with Comcast BVE. Is this system worth the hassle or should we get out while we can?? We had the Comcast BVE installed last week and even though we only have 12 phones, the installation took over 7 hours. When the

I need to return the modem for my business internet service, can I use the UPS store option for a Business Class modem return?

I called in to request a new CNAME record be added to my domain 4 times so far so now I am trying here. First two times it showed up as resolved to the IP address but no CNAME record to tell it where to point. 3rd time they pointed it to a domain I don't even own. But it didn't resolve either so no

I am getting billed a charge for a Comcast Tech visit even though Tier 2 Comcast support asked me to schedule it. It was for a line test that the FIRST tech that came out didn't do and I was having problems after the first tech had left. I had been having problems for over 60 days with no resolution

Business Class customers have contacted us asking, “What are Comcast’s name servers? I need to know so I can use my own domain for Comcast services.”

Hi, I am trying to disable all the firewalling and network address translation features on the smc router, as I will be using my entire static ip pool for physical devices, and I do not want any sort of firewalling or security of any sort enabled. I seem to have successfully done so, as hosts extern

I just got my buisness class internet setup, However I need to access my modem via 10.1.10.1/ however I was given no username and password for this, and it does not seem to be the one to login to the comcast buisness site. Any help would be great!

We recently switched to Comcast internet service and it included an Airtight C-75 WIFI access point. It works in its default settings, but of course we'd like to change the default configuration. According to info that I found on the device, we are supposed to have a URL and password to to access an

I just installed my second cable modem in addition to one we already have. Unfortunately, performance is somewhat better, but not as much as I hoped. We have the 150 Mbps service, but is 150 Mbps supposed to be the maximum speed, the average speed or the burst speed for sustained downloads? It appea

Our company made the switch from verizon to comcast this week and I am migrating the equipment over. I can't get the static routing to work for the life of myself. I was using "1:1 Static Nat" configuration panel in the old verizon equipment, there seems to be no parallel to make it work for me on t

I have a routing problem on my 5 static IP's. AAA.BBB.CCC.001 AAA.BBB.CCC.002 AAA.BBB.CCC.003 AAA.BBB.CCC.004 AAA.BBB.CCC.005 AAA.BBB.CCC.001 is my email LAN. AAA.BBB.CCC.002 is my WIFI LAN. When I am on WIFI I cannot get any email. Email works from the internet at large (everywhere outside the Comc

Using Comcast Biz Internet, what would be a fully qualified domain name for: My computer My company comcastbiz.net Would it be "mycomputer.mycompany.comcastbiz.net." (ends witha period)?

I noticed on my bill today that the (normally) $9.99 rental fee for the comcast cable modem is now $12.95 per month. I'm not sure why $10 didn't bother me, and $13 DOES, but it does, so I am going to go and buy my own Motorola Surfboard SB6121 and install it in my home. I do not have VOIP or anythin

I'm running into a strange error after updating a user's display name and email address due to a recent marriage. Under my company BVE account > Account Management > Users, this particular user is correctly showing the new last name and email address. They can also login their BVE account on a web b

just swapted a failing SMC D3G for a DPC3939B and our service is horrible now. phone support wont say anything but "your signals look good" and they should we are brand new wire from the gateway to the pole. our internal network is is also 1 year old cat6A everywhere and a bit of fiber for our up li

I had posted this several days ago in another thread of someone who was having a similar problem, but since it has not received a response thought I would try posting it as its own thread this time. I'm hoping that someone at Comcast could have a look at this. My Internet package is supposed to deli

We often connect to a server in another facility via vpn. This works well from all external sites except the comcast serviced office. Here the vpn connects and then drops every 30 to 40 seconds. Frequency of drop is increased when we open Outlook 2003 on a windows 7 pc. Do not have this phenomena fr

We are getting a busy signal when dialing a known not busy fax machine from our fax machine. This has happened two days in a row, at about the same time 11-12noon. No matter what fax number we dial to, it shows back as busy. Yes, we know that sometimes fax machines get busy and need to redial and tr

Hello, We are preparing to move our office to a new location and have a few questions regarding our Comcast Business Internet service: Current Address: [Edited: Personal Information] New Address : [Edited: Personal Information] 1. When we relocate, will our current static IP address change? 2. Is it

We are unable to access the webpage www.paychex.com from our Comcast Business class line. We can access the site over our Integra T1 line as well as any cell phone. A tracert shows the rout failing at hop 10 only on Comcast. I also checked the site from my home comcast business line with the same re