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Hi there @user_5d9dad ! Thanks for bringing this issue to our attention! I would be happy to try and facilitate some assistance. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper
Formal complaint against the loyalty team
I spoke with a representative of the loyalty team on 10/01/23 and told them I was cancelling one businesses account and opening another. I was not told about a disconnection request form at this time. It was very clear what I needed, but I did not know to ask about the disconnection request form. I
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Hey @user_c390ae, Thank you for visiting our official Comcast Business Forums support page. If you need any assitance managing your Comcast Business account, please visit our 'Cancel or make changes to your Comcast Business service' support page fo
Need help canceling service - 30 day cancellation per contract
I need to get ahold of someone who can help me with cancelling my service. I need information on the 30 day period you are allowed from the day your service starts to cancel. If I understand it correctly if the service started on the 21st of Dec I would need to cancel by today but I am unabel to can
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You can definitely use a PC to access the direct message option on this platform.
Equipment Ruined from Surge
Hi, so I would like to get this resolved. I have smart tv and equipment that was knocked out by a storm in our area. We figured out by Comcast that we did not have a ground wire hooked up to our cable line in from Comcast that was supposed to be hooked up by the installer of our line. The surge came
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@tbardenvt Are you leasing your modem from Comcast business or are you using your own modem?
How to Change Local IP Network Address Scheme
We have a Technicolor CGA4131COM. In the IPv4 section, The Local IP Network is set to 10.1.10.1. Our current wired network infrastructure is all provisioned with a 192.168.2.x address structure. My goal is to change the DHCP IP address to match our existing downstream devices. We have a bunch of NDI
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You did the right thing by contacting Comcast Business. That is the first step. I can follow up with you tomorrow to make sure this was disabled.
Need Security Edge completely disabled ASAP
I called Comcast Business and put in a request about 24 hours to have Security Edge completely disabled, including Malware and Phishing, as one of our web sites -- which is used for managing mobile devices -- has been marked as Phishing by Edge. Not to mention, we have our own firewalls and use Webr
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Opps, sorry! That was my fault. I gave you the process to send us a direct message if you were a residential customer. My fault. It's the same process, but instead of Xfinity support, you should see Comcast Business. Sorry about that.
Cancelling service doesn't cancel service
Hello, I had been having issues with my service for a very long time. Comcast couldn't fix the problems, and in a last ditch effort to try and fix them, we were going to up the speed to 1gig. They were scheduled to come out on a Wednesday. I cleared my schedule, but they didn't show up. Thursday I t
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user_432e90 I am sorry to hear about the experience you <edit/grammar> had. Have you reached out to talk to someone in business retention? There phone number is 800-391-3000 or you can visit them at https://comca.st/3J4vLSQ
Cancelling service doesn't cancel service
Hello, I had been having issues with my service for a very long time. Comcast couldn't fix the problems, and in a last ditch effort to try and fix them, we were going to up the speed to 1gig. They were scheduled to come out on a Wednesday. I cleared my schedule, but they didn't show up. Thursday I t
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<edit - irrelevant content> As a Comcast Business VoiceEdge Admin, you have access to the inventory of all your site’s numbers and devices, both assigned and unassigned. On the Numbers and Devices page, you can easily: Assign vacant num
Move number/extension to a different phone
I have a phone that is not functioning properly. I would like to move that extension over to a different device that is not being used. Is there an easy way to achieve that? Thanks, Luke
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Please allow me to trouble shoot, to see if there are any issues. Could you please send me a Direct Message with your full name and address? To send me a direct message, you want to click on the "chat" icon in the upper right (left of the notificatio
Move number/extension to a different phone
I have a phone that is not functioning properly. I would like to move that extension over to a different device that is not being used. Is there an easy way to achieve that? Thanks, Luke
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@user_432e90 Can you send a direct message with your full name and address please? To send a direct message, click on the "chat" icon in the upper right hand, then click on the pen/pad icon, and lastly Xfinity Support.
Cancelling service doesn't cancel service
Hello, I had been having issues with my service for a very long time. Comcast couldn't fix the problems, and in a last ditch effort to try and fix them, we were going to up the speed to 1gig. They were scheduled to come out on a Wednesday. I cleared my schedule, but they didn't show up. Thursday I t
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Hey there, @user_e86c62! Thank you for visiting our forums page! We can certainly help! To reset your cusadmin password, you will want to do a factory reset by using the same method as Comcast_Phil mentioned by holding down the pinhole in the back of
Reset cusadmin password to default
Hello, I am the new IT guy for the company and I need access to the modem, but the default password was changed prior and nobody knows it. Can somebody reset my modem password to the default one please? Thanks in advance.
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@user_b2934b I couldn't say but the measurements are 8.42"(W) x 2.09"(D) x 5.71"(H); 163mm x 53mm x 145 mm.
CBR-T Rack Mount Brackets
Looking for rack mounting brackets for the CBR-T CGA4131. We use these modems at many locations - on our first install the technician grabbed a set of these rack mounts from the van and installed it for us. Ever since then the techs have never heard of or seen this hardware, and none of the customer
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Hello there @user_fc3678 ! Thanks for bearing with us during the downtime! The best place to get information on an area issue when it comes to Comcast Business is here : Service Status Center And for residential, it would be via the XFINITY App or th
Question for Comcast re: Big outage in the Kent, WA area
Well, at least I still have 'net access from my day job. So, Comcast -- According to the status page, the current outage (zips 98031, 98030, 98032, etc.) Is affecting multiple thousands of subscribers. This is large enough to make me suspect a fiber cable cut or major distribution node failure. Ther
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I do apologize, @user_b31628 I do apologize, we don't have a link but all you have to do is just Google Xfinity Forums and you'll see Xfinity Community Forum and on the upper right corner you would just sign in with your Xfinity ID and Password.-Rich
Convert business account to residential
I currently have a business account at my home that I no longer need and would like to transfer that to residential service. How do I go about doing that? Who would I contact?
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Hi there, @user_b31628 ! Thank you so much for reaching your Digital Care team. Thank you for your patience while you waited to connect with me. I'll be more than happy to look into getting your services changed from business to residential. Please b
Convert business account to residential
I currently have a business account at my home that I no longer need and would like to transfer that to residential service. How do I go about doing that? Who would I contact?
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@user_fc3678 I am glad we were able to help you with your service interruption concerns today. If you should need any further assistance.
Question for Comcast re: Big outage in the Kent, WA area
Well, at least I still have 'net access from my day job. So, Comcast -- According to the status page, the current outage (zips 98031, 98030, 98032, etc.) Is affecting multiple thousands of subscribers. This is large enough to make me suspect a fiber cable cut or major distribution node failure. Ther
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@user_40b8ae Thank you so much for reaching out for help with your Automated attendant. If you are using a saved file you would need to upload that file to the site since it is already a download on your computer. If you check out this page here it
Download Recorded Automated Attendant Greetings
I recorded automated attendant greetings through the phone for my Business Hours and After Hours. How can I download the recordings to my computer, so I can upload them later without having to re-record them. I can see the file name with a .wav extension when I go to Manage Automated Attendant and l
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@NetNeutrality OK, you are currently on the phone waiting for a supervisor? If so I will let him do his job and assist you. I will reach back out in a while to make sure he was able to resolve the issue or get the ball rolling on a solution.
Internet Connectivity Only Through VPN
I want to like Comcast. I really do. The level one support is so much better than it used to be and when I have had work done on my line, the folks are usually competent and pleasant to work with. Last week I started having Internet connectivity issues. After checking my firewall and IPS I isolated
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Hi, @user_fdf0e3 Thanks for taking the time to contact Comcast business over our forums page for help with that missing payment. I have been in a similar situation before so I understand the frustration that this can cause. We will certainly do every
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ACH payment missing
we made an ACH payment that was cleared on nov 9/23 but is not on any of our accounts. the payment was for $612.40. our ticket number for this issue is [Edited: "Personal Information"] it should have been applied to account [Edited: "Personal Information"]
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