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@user_938973 Thanks for reaching out about your account. I am sorry for how your experience has made you feel. We can certainly take a look at your account and assist you with your PTR request.Can you please direct message me your first and last name

Comcast_Kei

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2 years ago

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ptr record

This is now my second post, 3rd email, and 4th call attempting to get this problem resolved. I posted on here, and an error popped up, so if this is a duplicate forgive me. I am at my wits end. I need a PTR for my domain. 50.186.72.53 is the IP. My mail server is located at mail.greason.net, and the

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user_e84469 Hi there! Comcast Business services are not eligible for Peacock Premium to be bundled into their services. You are not able to stream Peacock in a place of business. You would have to find other means to watch the game.  &n

Comcast_Airelle

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2 years ago

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Business account to show peacock

How can my bar work Xfinity show the playoff games of Peacock today and tomorrow?

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Hi there, @user_e77954 Thank you for your time tonight. I would recommend that you contact Comcast Business directly at 800-391-3000 and that dedicated Comcast Business team would be able to assist you further.-Richard

Comcast_Richard

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2 years ago

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Business account to show peacock

How can my bar work Xfinity show the playoff games of Peacock today and tomorrow?

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It looks like you have attempted to post some personal information in our public forum. We have suppressed that information to keep your personal data private. Please review our Forum Guidelines below for additional information as to the type of info

Comcast Business

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2 years ago

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Visa Gift Card

Upon signing my contract for new Business Internet I was told I will receive a $750 Visa gift card. Its been almost 4 months now and I have not received anything. Everything I call support they bounce me from one department to another and no one is able to give me an answer. If you never want to pro

Question

Thank you for confirming that @pstemari. May I ask what troubleshooting steps you have tried so far for example, have you tried resetting your modem?

Comcast_Alyssa

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2 years ago

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Many, many "conection reset" errors. Is Comcast throttling me?

I've had Comcast Business Internet ever since the start of COVID. Lately I've been getting a huge number of "connection reset" errors while web browsing. Is Comcast throttling me? I seem to recall their throttling mechanism of choice was sending out RSET packets, which would match this behavior.

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@user_43c75f Do you see the chat icon on the bottom right of the page by chance?

Comcast_Dena

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2 years ago

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DNS issues in Humble Texas

Hello humble Texas he a major Comcast outage 6 days ago. Since then I am having problems with quickbooks. It can only be operated in single user mode. If an attempt is made to log in from another computer an error occurs. I have had an IT guy look at it and he tells me it is a DNS problem with Comca

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Hello @user_db98cf. Please send us another private message, so we can assist in making this happen. Please follow the instructions above.

Comcast_William

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2 years ago

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DNS Record Entries

Hello, I need to add dns MX records and I would like to know how to accomplish this. The information does not exist on how to do this. There was once an email address to contact and they would handle it. I do not believe that exists any longer. Please advise

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Hello user_8e21a4. Thanks for reaching out and letting us know more about the issues you're having with your ping. Can you tell us more about the actions you're performing when this happens? Can you also tell us about your setup. Do you have a sep

Comcast_Kei

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2 years ago

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Business Class - Connectivity issues 5 static IP

Pings work generally fine, low latency

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Thanks for reaching out, user_4f37c9! You can access your settings by doing the following; Sign in to My Account and select Business VoiceEdge Manager from your subscribed services.Note: if you select Business

Comcast_Antoine

 commented 

2 years ago

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auto attendant

I am trying to get to the auto attendant on my comcast business phone and i cannot find how to access

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I did respond to via the private message as well. I do apologize but via social media we only have access to trouble shoot your services. Please use the contact information provide on the link to reach a business billing expert

Comcast_Orlando

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2 years ago

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Cannot Get My Refund

I was inappropriately charged an early termination fee when I closed down my business account. I had documentation from Comcast showing I should not have been charged that fee and I have been trying to get the refund for over 1 year now. I have countless emails from Comcast saying the refund was app

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@user_04c805   I would not be happy if I was charged early termination fees , this link https://business.comcast.com/support/contact-us/ has great information on how to reach our business colleagues who will be able to assist with your con

Comcast_Orlando

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2 years ago

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Cannot Get My Refund

I was inappropriately charged an early termination fee when I closed down my business account. I had documentation from Comcast showing I should not have been charged that fee and I have been trying to get the refund for over 1 year now. I have countless emails from Comcast saying the refund was app

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Hello @user_780141! Thanks for taking the time to reach out on our Business Forums. We value you as a Business customer, and I am sorry to hear about this issue you're running into when trying to call specific numbers. My team is here to help and wou

Comcast_Amira

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2 years ago

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Issue with calling certain numbers

Hello there, Whenever we call [Edited: "Personal information"] or [Edited: "Personal information"] using one of our Comcast Business Voice SIP numbers we get the message from the carrier that “600 Busy Everywhere”. I also get the same thing when calling [Edited: "Personal information"] or [Edited: "

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Hello, @Severton! Thank you for taking the time to create a new post about your VoiceEdge concerns. We definitely want to help in any way we can! I appreciate you checking the settings and sharing those details with us. May I ask what troubleshooting

Comcast_Sara

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2 years ago

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desktop app is not ringing

I use the VoiceEdge desktop app when I work from home and try and help answer calls that come to our main line. But my app stopped ringing with incoming calls. I am sometimes not notified at all that an incoming call is coming in. I have checked my settings and everything is set up correctly. I am a

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@user_8486de Good morning, and thank you for taking the time to reach out to our Comcast Business Support Community. We appreciate you bringing this concern to our attention so quickly, and I'm happy to assist you in getting this resolved as quickly

Comcast_Kassie

 commented 

2 years ago

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E911

Hello! I've been trying to login to my Voice Edge desktop app and when I am about to sign in, an error pops out saying "Invalid E911 Adderess". It only gives me an option to press "view available address" or "edit address". I already edited the address and confirmed that it is the correct one but th

Question

Hello user_f23d9e Have you attempted to access through this link? https://xfinityincentivetracker.com/

Comcast_ThomasE

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2 years ago

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Prepaid Visa reward card

Hello, A few of our new accounts have been eligible to receive a reward card but when I select the https://www.comcastbusinessfulfillment.com link, login, the site just keeps trying to reload and nothing happens. Is there another way to check? I have tried this in multiple browsers. Thanks

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Thank you for the specifics' user_f23d9e, did you relay that information back to our business team by chance?

Comcast_ThomasE

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2 years ago

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Prepaid Visa reward card

Hello, A few of our new accounts have been eligible to receive a reward card but when I select the https://www.comcastbusinessfulfillment.com link, login, the site just keeps trying to reload and nothing happens. Is there another way to check? I have tried this in multiple browsers. Thanks

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@user_bcf362 We want to thank you for reaching out on the Business Forum for support with the network upgrades in your area. We are glad we were able to resolve your issue. Never hesitate to create another public post for any of your future account a

Comcast_ThomasC

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2 years ago

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upgrade outtages

We have had multiple outtages during these 'planned system upgrades'. This continues to happen even after multiple days already. This is unacceptable during business hours! Our admin is shopping for new providers. Upgrades dont matter if we keep losing business nad customers during these upgrades. T

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Thank you for reaching out to us here @Hydropeptide_Tim. I would be happy to look into that request from here for you. Could you send us a direct message with the full name and complete address for that service? To send a direct message [private mess

Comcast_JohnG

 commented 

2 years ago

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PTR Record

We need a PTR record for our domain. Can someone please assist?

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Oh no @user_985a37 , I can only imagine the frustration you must be feeling. Having your business needs set up correctly is a top priority. I am sorry to hear we dropped the ball. Our team would be happy to help. To start, can you send us a priva

CC_Anna

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5 years ago

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Horrible service and no one seems to have any clue

Comcast is a model of incompetence. I was simply trying to switch a current voice line over to the VES system with Auto Attendant. We explained in detail what we wanted for our business. One phone line with the auto attendant and 2 handsets. That's all, super simple. The rep that spoke with us told

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Okay gotcha, you won't need to find my name to send a private message. Just select the Comcast Business handle and your message will be sent to our team! Thanks for your patience.

CC_Anna

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5 years ago

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Switch from business to residential

Hi, I think the residential service would be better for my needs. I have my own modem. How could I accomplish the switch over? Thank you.

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