Official

Accepted

Unanswered

Advanced Filters

Search Results (32.8K)

Relevance
Selected Relevance

@Amicron Thank you. And to confirm, the DNS servers are : Primary DNS: 75.75.75.75. Secondary DNS: 75.75.76.76.

 to the conversation: 

0

Comcast DNS Blocking Reputable Sites / Services

This is more of a comment than a question. I have had problems accessing certain websites or services since I switched to Comcast Business. I have tried everything, including disabling my firewall, antivirus, and turning off your security Edge service. I have whitelisted DNS addresses and done all k

Question

Hi there @Amicron ! Thanks for providing this feedback, we appreciate it, and we will pass it along. Out of curiosity, what do you see come up exactly when you filter with feedblitz?

 to the conversation: 

0

2

Comcast DNS Blocking Reputable Sites / Services

This is more of a comment than a question. I have had problems accessing certain websites or services since I switched to Comcast Business. I have tried everything, including disabling my firewall, antivirus, and turning off your security Edge service. I have whitelisted DNS addresses and done all k

Question

Thank you for reaching out to us here @user_9e13af. If you need to explore any changes to your Business account you can reach our Business team at the https://business.comcast.com/help-and-support/contact-us/ site. You can also contact them at the 1-

 to the conversation: 

0

Comcast's Plans To Upgrade Speeds?

I find telephone support to be almost worthless these days, most of the time they cannot even answer a simple question. After months of 'regularly scheduled maintenance' for Comcast to upgrade their network in my neighborhood (during business hours, none-the-less), I was told tonight via phone chat

Question

Good evening @user_e7c7b2, and we're sorry to hear about your frustrating experience. I apologize we do have limited access to business accounts on this platform and would be unable to locate the call in question. Have you tried contacting our wonder

 to the conversation: 

0

Standard 36 Month Contract? Sneaky, sneaky reps.

Comcast, So I moved from my previous location recently (it was a rented location and I was forced to move as the owner decided to sell the property -- knowing this was a possibility, I would not have willingly signed a 36 month contract had I noticed in time), thinking I could cancel my business ser

Question

@user_Serg, thank you for bringing this issue with the ports to our attention. We would be happy to get this addressed properly. Please send us a direct message to get started. Here's the detailed steps to direct message us: • Click "Sign In" if nece

 to the conversation: 

0

0

Request for Assistance with Closing Port 8006 on Static IP

Recently, I requested to have port 25 unblocked from my static IPs. While this request was successfully fulfilled, I've noticed that several other ports were also exposed to the open internet as a consequence.My primary concern right now is port 8006, which I need to have closed for security reasons

Question

@WT_HD, thank you for letting me know, I appreciate it. Since you are a business customer then you would need to reach out to our Business Customer Services for further help at (800) 391-3000, and they will get you taken care of.

 to the conversation: 

0

Multiple Boxes at Office that are old and Need Replacing.

Good afternoon, A few weeks ago we had a technician come in to our office to replace a box. He took at look at where the lines were patched in and at some of our other boxes and told us that Comcast is ending support for our current boxes ( RNG150 and older Motorola boxes) and that we would need to

Question

It looks like you have attempted to post some personal information in our public forum. We have suppressed that information to keep your personal data private. Please review our Forum Guidelines below for additional information as to the type of info

 to the conversation: 

0

Editing My Business Website

I have been a Comcast Business customer for MANY years, and I used to be able to login to my account and use a Website Builder to edit my website. My login email is [Edited: "Personal Information"]. My website is libertyglassco.net. The new Comcast Business website does not recognize my domain, and

Question

@User_c332246 Can I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can direct your messages to

 to the conversation: 

0

Exposed lines need buried

We manage a property that has exposed cable lines along the ground behind two units as well as an open cable box. Can we get someone out to bury them and take care of the box?

Question

@user_c32246, I'm sorry to hear that if you check out our Business Contact Page we do have other options for you to get in connect with our Business Support.

 to the conversation: 

0

Exposed lines need buried

We manage a property that has exposed cable lines along the ground behind two units as well as an open cable box. Can we get someone out to bury them and take care of the box?

Question

@user_938973 Thanks for reaching out about your account. I am sorry for how your experience has made you feel. We can certainly take a look at your account and assist you with your PTR request.Can you please direct message me your first and last name

 to the conversation: 

0

1

ptr record

This is now my second post, 3rd email, and 4th call attempting to get this problem resolved. I posted on here, and an error popped up, so if this is a duplicate forgive me. I am at my wits end. I need a PTR for my domain. 50.186.72.53 is the IP. My mail server is located at mail.greason.net, and the

Question

It looks like you have attempted to post some personal information in our public forum. We have suppressed that information to keep your personal data private. Please review our Forum Guidelines below for additional information as to the type of info

 to the conversation: 

0

Visa Gift Card

Upon signing my contract for new Business Internet I was told I will receive a $750 Visa gift card. Its been almost 4 months now and I have not received anything. Everything I call support they bounce me from one department to another and no one is able to give me an answer. If you never want to pro

Question

Thank you for confirming that @pstemari. May I ask what troubleshooting steps you have tried so far for example, have you tried resetting your modem?

 to the conversation: 

0

Many, many "conection reset" errors. Is Comcast throttling me?

I've had Comcast Business Internet ever since the start of COVID. Lately I've been getting a huge number of "connection reset" errors while web browsing. Is Comcast throttling me? I seem to recall their throttling mechanism of choice was sending out RSET packets, which would match this behavior.

Question

@user_43c75f Do you see the chat icon on the bottom right of the page by chance?

 to the conversation: 

0

DNS issues in Humble Texas

Hello humble Texas he a major Comcast outage 6 days ago. Since then I am having problems with quickbooks. It can only be operated in single user mode. If an attempt is made to log in from another computer an error occurs. I have had an IT guy look at it and he tells me it is a DNS problem with Comca

Question

Hello @user_db98cf. Please send us another private message, so we can assist in making this happen. Please follow the instructions above.

 to the conversation: 

0

DNS Record Entries

Hello, I need to add dns MX records and I would like to know how to accomplish this. The information does not exist on how to do this. There was once an email address to contact and they would handle it. I do not believe that exists any longer. Please advise

Question

I did respond to via the private message as well. I do apologize but via social media we only have access to trouble shoot your services. Please use the contact information provide on the link to reach a business billing expert

 to the conversation: 

0

Cannot Get My Refund

I was inappropriately charged an early termination fee when I closed down my business account. I had documentation from Comcast showing I should not have been charged that fee and I have been trying to get the refund for over 1 year now. I have countless emails from Comcast saying the refund was app

Question

@user_04c805   I would not be happy if I was charged early termination fees , this link https://business.comcast.com/support/contact-us/ has great information on how to reach our business colleagues who will be able to assist with your con

 to the conversation: 

0

2

Cannot Get My Refund

I was inappropriately charged an early termination fee when I closed down my business account. I had documentation from Comcast showing I should not have been charged that fee and I have been trying to get the refund for over 1 year now. I have countless emails from Comcast saying the refund was app

Question