Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (32.3K)
Hi Steve Rodriguez, we can help you as well. Just send a private message with your business name and street address for further assistance.
IPV6 routing broken following package upgrade
I recently upgraded my contract that included a new modem. The entire experience end-to-end has been a nightmare. The purpose of this post is to, along with many others, to let anyone else know thinking of voluntarily upgrading their bandwith and contract to support it, not to if you have IPV6 PD de
Question
We will do our best to have this done with as little downtime as possible. To make this change you would need to contact our Business experts put in place to help with request like this :) They can be contacted 24/7 by phone at 1-800-391-3000.
Switch from Business to Residential
I had a home based business that no longer exists. Is it possible to switch from business to residential without losing my internet during the process?
Question
Thanks for this information, can you tell me if you have active service at your home or do you have a pending installation scheduled?
Combast Website Billing Page Not Working
I need to update my billing information for Comcast. So I log into the https://business.comcast.com/account/overview webpage. I click on the "billing" https://business.comcast.com/account/bill It takes me to the billing page very briefly but then kicks me back out into the overview page before I'm a
Question
Thank you! We have received your DM please reach back out to us there for further assistance.
Please disable XFINITY and xfinitywifi on my modem. It's interfering with my onsite wifi.
Hi, I'd like someone to disable the xfinity wifi networks on my modem. Tried to do it through 3 different browsers and my phone from within account management and nothing works. It's taking up precious bandwidth.
Question
@DLG2209TVX - My apologies for any confusion on our part, please allow me a moment to respond to your latest Direct Message. Thank you for your patience!
Comcast business outage
I am fairly irate that I'm paying for Comcast Business service but was notified with less than 24 hours that "scheduled maintenance" would knock me offline for an entire day. I'd like to be able to schedule things as well Comcast. When I tried to get more information, the messaging is predictably mi
Question
@DLG2209TVX - Just to confirm, what number did you call? It's actually fairly common to receive more than one notification while maintenance (whether planned or unplanned) is being performed. We do our best to let you know when the service should be
Comcast business outage
I am fairly irate that I'm paying for Comcast Business service but was notified with less than 24 hours that "scheduled maintenance" would knock me offline for an entire day. I'd like to be able to schedule things as well Comcast. When I tried to get more information, the messaging is predictably mi
Question
Thank you for creating a public post, @user_f3c6bd! I have already responded to your direct message, but will also post it here as well. We appreciate you reaching out both via direct message and by creating this post! Please let us know if
Security Edge Emails from Old Accounts
I already pay way too much money for you not to be able to remove me from spam Security Edge emails on old accounts. I’ve called several times and you fools tell me it’s fixed, but Sunday comes I still get the emails. How hard is it? Worrying…
Question
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a "Peer to peer" ("Private") message:Click "Sign In" if necessary• Click the "Peer to peer
Unable to transfer Primary Manager role
I am the current Primary Manager of my account and am trying to transfer the role to another user. I gave them the role of Services & Billing Manager but still see the error message "There are currently no eligible users in that can be assigned the role of Primary Manager" when I attempt to transfer
Question
Traditionally the Xfinity Support option should be available. Can you do me a favor and close and reopen the browser to access the information.
Unable to transfer Primary Manager role
I am the current Primary Manager of my account and am trying to transfer the role to another user. I gave them the role of Services & Billing Manager but still see the error message "There are currently no eligible users in that can be assigned the role of Primary Manager" when I attempt to transfer
Question
Great question there! Are you referencing IPv4 or IPV6?
Is it possible to add nonsequential blocks of static IP's?
If I have a block of 5 or 13 static IP's. Is it possible to add another block of 5 static IP's that are not sequential? (For example 181.0.0.51-181.0.0.56 + 90.0.0.50-90.0.0.55) I spoke to a rep on the phone yesterday who offered to do this. Today I called in and asked about it and was told it was n
Question
I appreciate that information there @user_3e61c0! We would like to gather some more information to work to activate this on our end. Our awesome digital care team would be happy to assist you. Can you initiate a chat and start with your full name and
Required Installation?
I have my own modem router combo and my office has a Comcast internet cable line running into it. I connected my modem to the cable line and the modem and the modem shows it's got signal so I check my computer and when pulling up the browser I'm immediately taken to an Xfinity activation splash scre
Question
@user_fe10f0. Oh my ! That is not good and not what we want for our valued members. Please send us a private message with your full name, business name, full address, and phone number. By clicking the "message" icon in the upper right
VoiceEdge Desktop App drops call and gets silent.
For several times now there were numerous instances where we receive a call and in a matter of about 30 seconds-1 minutes into the call, the caller cannot hear us or we cannot hear the caller. Even if we return the call right after this happens, the issue still occurs for several hours. I have also
Question
Hi @mrshyvley, Thanks for coming to our community with your concerns about security edge. I saw another comment were you mentioned this was resolved, but we wanted to confirm if you need any help with your account or services?
YOU DO have a choice about Security Edge in your contract for service
Security Edge messed with my business network functioning properly. When making a contract for service with your Comcast Business account, do you have a choice about whether it has Security Edge included with it? YES you do have a choice. If you don't want it, just be sure when you negotiate
Question
We got your message, @BigRigJonny, and will see you there!
Comcast Fails for months...
I am writing this post to express my extreme dissatisfaction and frustration with the service I have received from Comcast over the past three months. I upgraded my internet service from 600 Mbps to 1.25 Gbps, and despite numerous attempts to resolve the issue, my speeds have not increased at all. I
Question
Awesome news! Thank you for sharing your resolution with everyone here. Have a good day.
CC_Amir
commented
5 years ago
to the conversation:
0
0
Everything's back up, and lessons learned...
Good day, I'm happy to report I've got our domain and servers back up and running, and I thought I'd share part of what I went through in an effort to save someone else from making the same mistake I did. THE INITIAL PROBLEM: Reverse DNS records. Of course. This was, in fact, Comcast's issue and I f
Question