Skip to content
Todd_D's profile

Visitor

 • 

3 Messages

Thursday, March 27th, 2014 2:00 PM

Why can't I manage my PTR records?

 

I'm just curious why I can't manage my own PTR records like I can A, CNAME, etc?  

 

John can I request a change through you?

 

Thanks!

Todd

Accepted Solution

Gold Problem solver

 • 

610 Messages

11 years ago


@Comcast_Jon wrote:

Hello train_wreck,

 

Thank you for your post!


You are welcome! 🙂

Accepted Solution

Administrator

 • 

1.5K Messages

11 years ago

Hello Banjo,

 

Welcome to the forum and thank you for that detail message.

PTR/RDNS has been setup as per request, but please allow 12 hrs for DNS entry propagation.

Thank you

 

 

Gold Problem solver

 • 

610 Messages

11 years ago

Because the IP address is technically owned by Comcast, so they control it. That was what I was told. And yes, Comcast_John or a well-trained CSR can change it for you.

Administrator

 • 

1.5K Messages

11 years ago

Hello Todd_D,

 

Train_Wreck is correct on his reply to you.

If you want a RDNS/PTR setup please send me the following information via private message.

 

Your Full name

Your Account number

RDNS/PTR entry information - (EX: xx.xx.xx.125 --> mail.mydomain.com)

 

Thank you

 

 

Administrator

 • 

1.5K Messages

11 years ago

Hello train_wreck,

 

Thank you for your post!

New Member

 • 

1 Message

11 years ago