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Tuesday, December 29th, 2015 8:00 AM

Returned modem but still being charged for it

I returned the modem on 08/22/2015 because I purchased my own modem.  I've been charged the equipment fee on every bill since.  Please fix this.

Accepted Solution



1.4K Messages

9 years ago

Hello JTLay and welcome,


You will need to call 800-391-3000, usinf the billing option, then let the billing agent know of your issue and this is a very easy (4 * $12.95) credit issue that can be immediately administered to you account.


Hope this help you out.