Comcast Business Support Community

Hello, thanks for taking the time to reach out today through the business forums. I know how important the correct reverse dns records are to your business and I would love to assist with this. Can you please reach out through private message with yo

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My ipv4 rDNS is no longer properly resolving

Hi there, my ipv4 rdns entries are not properly resolving any longer. Can you either fix this or allow me to resolve my own rdns by forwarding requests to my DNS servers? Personal customer information hidden Personal customer information hidden Personal customer information hidden Personal custom

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I need to update my PTR records

hello - I need my PTR records updated. Can a comcast_person help with that quickly?

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Static IPv6

I recently added a static IP to my account. Before doing so, I asked several people in customer service if I would get static IPv6 addresses with my static IPv4 address. I got a different answer from each person I asked. I got so many different answers, I gave up and didn't even want the static addr

This is definitely the right place to get that resolved. @comcast_michelle was super helpful here. Did you go look under "my account" > "Internet | Manage Internet" > "View Static IP" ? If you have v6 configured, it'll be listed there.

Getting Static ipv6 Address Block

Hello, I was reading on the support site here that every customer gets a static ipv6 block, no charge. When I go to view my static addresses on my account, only my IPv4 /29 info comes up. How do I get my static ipv6 block?

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Getting Static ipv6 Address Block

Hello, I was reading on the support site here that every customer gets a static ipv6 block, no charge. When I go to view my static addresses on my account, only my IPv4 /29 info comes up. How do I get my static ipv6 block?

Thanks Michelle, Sorry for the delayed replyI attempted to PM you the information you requested and I got:You have reached the limit for number of private messages that you can send for now. Please try again later.

Getting Static ipv6 Address Block

Hello, I was reading on the support site here that every customer gets a static ipv6 block, no charge. When I go to view my static addresses on my account, only my IPv4 /29 info comes up. How do I get my static ipv6 block?

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Email getting bounced - flagged spam

Dear Comcast, The block of IP's you assigned me got put on the APEWS and recently I'm getting bounced from q.com as "spam" content, even though I've sent this same structure of email to people that want the data for the past three weeks without any problem. Report from APEWS: Entry matching your

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I need a PTR record for my static IP

Hi there, I PM'ed Comcast_John, my request. Is that still the right way to get a PTR record that maps my IP address to a name? Thanks!Jerry

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