Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (8.1K)
geroge47, let's check on your ticket and get your call forwarding feature on your account. Please send me a private message with your full name, address, and phone number for help. KenF
Re: Call Forwarding
How can I get help from Comcast to configure my account so that I can start using the “ call forwarding” feature? I had a residential account and it worked just fine. Since switching to a business account, call forwarding has never worked! My first call to Comcast was on 2/2/2019. They finally gave
Question
No phone tab - Under Services it only shows the 3 options I listed above. When I go into the business VoiceEdge Manager, It comes up with the Manager Dashboard, under the Business VoiceEdge phones section the columns are Phone - Phone number & Ex
Caller ID
Hello folks - question - our system currently displays our main number as the caller ID when you call out from all phones in our system. Each phone has it's own direct dial phone number - is there a way to make the caller ID phone number displayed match the actual callers phone instead of our generi
Question
TRI16000, I can certainly review that. Please private message me your first and last name, the name of your business, the full address and the phone number associated with your business account.
IP Address has changed
Can someone explain why our IP address has suddenly changed? I only just found out because of a failed security scan by our merchant services provider. Should I be concerned? Thanks.
Question
Hi David. I can certainly assist with your internet services. Please private message me your full name, the name of the business, the full address and the phone number associated with your account.
Unable to traceroute from one public IP to another
Has anyone experienced anything like this ... I've been experiencing intermitent periods of time where I can't seem to reliably access my a system with one of my public IP's from another system with another public IP. Specifically ... I can't seem to do a traceroute from one IP to another (I expect
Question
change date and time on polycom phone
Question
•
Business VoiceEdge ®
I appreciate you reaching out to us through our business forums today and I am very sorry for the delayed response. I would like to assist with the IPV6 routing issues. Can you please reach out through private message with your first and last name, f
IPv6 routing on DPC3941B in pass through mode
We have a DPC3941B in pass through mode with static IPv4 and IPv6 addresses. I am having trouble getting IPv6 routing through the modem to our firewall. There are three possible ways that this could work: 1. Put the modem in bridge mode and lose our statics. This will allow our Ubiquiti router to us
Question
Hi feldy32000 and welcome to the support forums. I would like to review your voice services. Please private message me the account number, the name of the business and the phone number this is occurring on.
ROBOCALLS
We are getting a constant barrage of robocalls. There are about 5 versions, most from the same system. They vary caller ID all over the US. One variant uses the local area-code and prefix. They are disruptive, time-consuming and at the very least - irritating. The technology can be made to stop them
Question
Thanks so much for taking the time to reach out to us through our business forums. I would love to assist you with the ariel line for the services and transitioning that into a buried line. Can you please reach out through private message with your f
Aerial to buried cable
Hello - the service to my home office is currently fed via an aerial cable from the street. Last winter we had a snow/ice storm that was pretty out of character for this area, but the cable ended up being broken during that storm. Between weather making it difficult to access the pole and other dama
Question
I would love to get you an update on the status of your request. I do need to review the account to get the most accurate information. Would you mind reaching out through private message with your first and last name, Full service address and account
Hunt Group rings on every one's phones
We just had our system installed, when customers dial our main number it is supposed to ring to a hunt group of two people. In addtion to ringing those individuals, it is also ringing everyone else phone (those people not in the hunt group) Any way to fix this?
Question
I would love to assist you in setting up reverse DNS records. Can you please reach out through private message with your first and last name, full service address and account number or phone number?
rDNS Needed
Isn't there an easy way to request rDNS records? Think AWS or Azure. I need a couple done.
Question
I can put in a serviceability request to see if we can get the residential services at your location. Can you please provide the name, address and phone number on the account through private message?
Switch to residential
Hello,I'm living in a residence that was classified as business with Comcast, and was told that business class was the only way I could get service (despite my insisting that this was a home). I went along with it, but would now like to switch in order to take advantage of Xfinity mobile. What shoul
Question
Hi RaceDod and welcome to the support forums. I can certainly assist with your speeds. Please private message me your full name, the full address and the phone number associated with the account.
rental modem vs owned modem
I have been a business customer for about 3 years. I recently upgraded from 50 to 150 speed and also decided to buy my own modem.Before I hooked up my new modem, I ran a speed test on my Comcast modem (high 170's as an average). I then installed my Motorola MB8600 and got it working with Comcast. I
Question
@virtualoak, Thanks so much for taking the time to reach out to us over our business forums regarding your PTR request. I would love to help you get the PTR records set up. Can you please reach out through private message with your first and last nam
PTR record request
Good morning -- I'm looking for assistance in updating a PTR record for one of my static IP addresses. Would someone be available to assist, please? Thanks!
Question
I'd be more than happy to assist you with your Comcast Business VOIP Services. Please, send me a private message with your first and last name and, the phone number registered to your account.
Automated attendant playback quality
When I upload a custom message to the automated attendant, the playback quality is scratchy and muffled. I used a studio recorded message that was perfect. Has anyone else had this problem?
Question
New Phones not making outgoing calls. Error: 103
We got sent 3 replacement phones (KX-TPA60) and 2 out of 3 of them are unable to make outgoing calls. We get error code 103 when trying to make an outgoing call. All of them are registered to the base station, but the two non-functional ones aren't assigned a number (like 201, 202 etc.) How can we
Question
•
Business Voice
Hello, how are you? I hope overall your day is going well. Thanks for all the details about what you are experiencing using your service and third-party equipment. I need to make sure everything looks good with your modem and service. Are you able to
IPv6 routing on DPC3941B in pass through mode
We have a DPC3941B in pass through mode with static IPv4 and IPv6 addresses. I am having trouble getting IPv6 routing through the modem to our firewall. There are three possible ways that this could work: 1. Put the modem in bridge mode and lose our statics. This will allow our Ubiquiti router to us
Question
Hi! Thanks for reaching out. I can help with the billing concern. Would you mind verifying your full name, address, and a phone number linked to the account so I can help?
Rate change on a 36-month price-locked contract
Hello!Background: I'm a current Business customer with an active 36 month price locked contract and just discovered that the modem rental fee has increased by about 13% this month. Here's the issue; the contract I signed has all the charges (including the equipment) listed as line items including th
Question
Hi edwardchristopher and welcome to the support forums. I can certainly assist with your billing concerns. Please private message me your full name, the full address and the phone number associated with your business account.
How do I receive credit for an outage
Part of the Comcast Business Promise is that if you have an outage, they'll give you a bill credit. We'll, I'm experiencing one now. I've tried a bunch of different ways to get in contact with a person at the 800-391-3000 so I can get that credit. So far, no luck at all. Is there anyway to chaat wit
Question
I am able to assist in resolving the issue with your message waiting indicator. To start can you please reach out through private message with the name, address and phone number on the account?
CC_Michelle
commented
6 years ago
to the conversation:
0
0
Voicemail Indicator Light won't clear
We just received our Panasonic KX-TPA65 and set up our new VoiceEdge. Right away the voicemail indicator lights were on. We set up our voicemails on each of the 3 lines, but since doing so the indicator light is still on. We have no voicemails. Is there a solution for this?
Question