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reedskidenver's profile

New Member

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2 Messages

Saturday, July 14th, 2018 10:00 AM

Closed

Automated attendant playback quality

When I upload a custom message to the automated attendant, the playback quality is scratchy and muffled. I used a studio recorded message that was perfect. Has anyone else had this problem?

Advocate

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1.1K Messages

6 years ago

Hi reedskidenver.

 

I would like to assist with your automated attendant greeting. When uploading your own message, there are some requirements that need to be met from that file. Here's a link to that:

http://bve-web.wdv.comcast.net/Help/en_US/RecordAnAudioGreeting.htm

 

Please let me know if you need anything.

New Member

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2 Messages

6 years ago

I have a mac so your link is not helpful

New Member

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2 Messages

6 years ago

Yes! and I can't change it back to the standard... I have tried everything this is a pain.  I may have to cancel my phone service with them

Visitor

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226 Messages

6 years ago

I'd be more than happy to assist you with your Comcast Business VOIP Services.

Please, send me a private message with your first and last name and, the phone number registered to your account.

New Contributor

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1 Message

3 years ago

In January of 2022 this same poor quality problem is still present.  I'm thinking I may have made a mistake by upgrading.  Very disappointed.

Official Employee

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19 Messages

Welcome to our community forum, @user_2ba933! This submission is three years old and will be closed. Please create your own new submission for greater visibility so we can continue to help.