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New Contributor

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4 Messages

Thursday, January 27th, 2022 8:54 PM

Caller ID

Hello folks - question - our system currently displays our main number as the caller ID when you call out from all phones in our system. Each phone has it's own direct dial phone number - is there a way to make the caller ID phone number displayed match the actual callers phone instead of our generic main number?

Contributor

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14 Messages

2 years ago

Hello @user_5d7bf3, thanks for reaching out for help on our forums! You've reached the right team to help and we can certainly assist with this caller ID inquiry. The feature you're referring to is called Call Masking which can be managed online through our business website using these instructions here: https://comca.st/3KOLoPw

Hope that helps! 

New Contributor

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4 Messages

2 years ago

Thanks but that doesn't seem to match our setup - when I log into My Account under Services I have 

Business VoiceEdge Manager

Business VoiceEdge User

Cloud Solutions

When I go into Manager, that looks closest to the help article but it isn't quite right. When I click manage next to a person's name it only lets me assign the phone to a person or manually put in a name and cell phone number, no screens like what is shown in the article, is there a different version?

Recognized Contributor

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3 Messages

Is there any Phone tab under the subscribed services section? If not, when you head into the Business VoiceEdge Manager, what do you see? 

I no longer work for Comcast.

New Contributor

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4 Messages

No phone tab - Under Services it only shows the 3 options I listed above. When I go into the business VoiceEdge Manager, It comes up with the Manager Dashboard, under the Business VoiceEdge phones section the columns are Phone - Phone number & Extension - User. If i click the manage button next to one of those phones, it only gives me the option to select a user to assign to the phone or I can edit the phone contact info instead by putting in just  First and last name, Extension, Mobile Number, and time zone - no caller ID settings there.

Official Employee

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87 Messages

Just to confirm, you are logging in through the website itself, not using an app?

New Contributor

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4 Messages

Yes - so I called support and they said they have to change it on the back end per line if we want it changed, requires a support ticket. Apparently some VoiceEdge accounts are setup that way so that is my answer.

Official Employee

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87 Messages

I'm happy to hear that you were able to get a resolution! That would have been my next step as well. We do appreciate your time in reaching out to us here on our Comcast Business Forums and I hope you have a fantastic day.