Comcast Business Support Community

Comcast ACH Originator ID

I believe this was asked before, so I have the same question. I would like to set up online bill payments for my company's Comcast accounts. However, because we have ACH fraud filters in place with our bank, I must create a preauthorization before an ACH can clear from a given originator (e.g., Com

400

1

0

Comcast ACH Originator ID

I believe this was asked before, so I have the same question. I would like to set up online bill payments for my company's Comcast accounts. However, because we have ACH fraud filters in place with our bank, I must create a preauthorization before an ACH can clear from a given originator (e.g., Com

Hello, @user_13bb22 for us to help with this request we will need to work in a direct message. Even though we're on the Comcast Business forums page, You can use the Direct Messaging icon at the top of the page to send your name and service address t

U

Terrible customer service and follow up

In September 2024, I signed up for Comcast Business internet and mobile service. At the time of the order, I was informed that I would be eligible for $200 gift cards for each line of service transferred from another carrier. Additionally, I was told that upon switching phone service, I could upgrad

52

1

0

U

Terrible customer service and follow up

In September 2024, I signed up for Comcast Business internet and mobile service. At the time of the order, I was informed that I would be eligible for $200 gift cards for each line of service transferred from another carrier. Additionally, I was told that upon switching phone service, I could upgrad

user_f34f24 I'm not seeing a direct message. At your convenience please resend it, and we can take the next steps to help.

U

late fee

Hello, We have issues with late fes. Invoices are paid by check and there is a late fee on every invoice we recieve. How can that be resolved?

19

1

0

U

late fee

Hello, We have issues with late fes. Invoices are paid by check and there is a late fee on every invoice we recieve. How can that be resolved?

Hello, @user_857038 do you have access to the Comcast Business app or the online portal, so you can get those payments processed quicker? I suspect the processing time is causing the late fees.

U

Change Caller ID Number

I've selected my user who's called I'd number I want to change, but where do I go from here ? Like I said I selected my user and I clicked on "Manage Settings", but don't see where to go to change it? Is it in "Feature Settings" or "Advanced Settings" or "Directory" ?

user_2fdccf it may be the user credentials you're logging in with. We would need to take a closer look at your account details to double-check. Feel free to send us a direct message when you have a moment. You can use the Direct Messaging icon at the

U

Change Caller ID Number

I've selected my user who's called I'd number I want to change, but where do I go from here ? Like I said I selected my user and I clicked on "Manage Settings", but don't see where to go to change it? Is it in "Feature Settings" or "Advanced Settings" or "Directory" ?

38

1

0

U

Change Caller ID Number

I've selected my user who's called I'd number I want to change, but where do I go from here ? Like I said I selected my user and I clicked on "Manage Settings", but don't see where to go to change it? Is it in "Feature Settings" or "Advanced Settings" or "Directory" ?

Hello, @user_2fdccf how are you today? I hope your week after the holiday has been a good one! For caller ID Masking we can use the following article to help us out. You will need to sign in with the primary account credentials and follow the steps l

U

Why won't Comcast Business won't let me cancel my account after failing to provide the services I'm paying for?

I've been trying to cancel my service for almost 3 weeks now - phone number is either never answered, or I'm told I'll get a call back that never comes, or I actually get an email from a rep who promises to help and then is never heard from again (and never replies to my emails). And the live chat i

104

1

0