I need to change the Email for my Primary Manager account as the one I have on there is about to expire. I have contacted the techincal department twice and have been told that the next level IT team will contact me within 24 hrs. I have contacted them twice and it has now been 48hrs with no one con

So last week I bought a DVR system for my business. I needed ports 9000, 2049 and 2050 open. I log into the gateway to open the ports. Gateway says they're all open. Test said ports. They're closed. I spend a very fun week getting updates and no phone call from T2 support. I check today and the port

After struggling with getting a domain moved over to comcast for almost a year, I finally got an answer today and it it seems to be you can't transfer an existing domain name. You can only host the DNS with comcast. Although you can host the DNS with comcast, they do not become the registrar for a d

All calls with outside parties are full of static that begins when we hear the phone ringing (on the calling side). We are getting a lot of errors. Can someone check this out on the Comcast side please? T1 0/1/0 is up. Applique type is Channelized T1 Cablelength is long 0db Description: Local Voice

Hi: I'm a comast business internet customer with the package: Deluxe 50 Pkg Business Internet and have been active for a couple of months according to http://www.xfinity.com/wifi/faqs.htm I am an XFINITY customer, do I get free access? XFINITY WiFi is available for no additional charge to XFINITY In

Dear Comcast Support, I cannot send email to Comcast.net address. Could you please to support us on this issue? I am using Exchange Server 2010 My Mail server: mail.cladtek.com IP Address: (edited for account security) Thanks, Ernawan

I understand the Asycronous nature of Cable Internet DL/UL speeds. Currently we have 2 locations and they both have the Deluxe 50/10. I need though better upload speed at least for one location. Are the only options the advertised plans? Can I have the 50 down and create a custom plan with more spee

I just had comcast business internet installed this morning, and already it has slowed down. I should have 50mbps down and 10 up but speedtest.net maxes out around 23mbps on every host I try. Comcast's own speedtest tool (http://business.comcast.com/tools/internet-speed-test) showed the same thing.

Modem is Surfboard SB141, 8 downstream channels, 2 upstream channels. Upstream power: Power Level 42 dBmV 43 dBmV Downstream power: 0 dBmV 0 dBmV -2 dBmV -3 dBmV -3 dBmV -3 dBmV -2 dBmV -3 dBmV SNR: Signal to Noise Ratio 38 dB 38 dB 37 dB 38 dB 38 dB 38 dB 38 dB 38 dB Speeds are terrible. Direct eth

Hello, I need a PTR setup, who can I message? Thank you!

Why doesn't Comcast provide its business class customers any information on bandwidth utilization? We'd like to know how much of our "pipe" we are utilizing so we can see trends and types of packets. Even something like providing simple MRTG views of the Comcast router interface would be helpful. Is

Hello Jon, Request sent via PM for correct PTR for my IP. Tx's

Is Comcast's communication lines down?.?. It is beyond reason that when a business is in need that a critical from a service provider, Comcast, they are unable to provide a timely solution. In addition, I would have to check my pulse if I were to get a response. If anyone with Comcast is so inclined

I am being told that Comcast has to setup a reverse dns and a ptr for my mail server. I have sent the IP address, the domain name, and my account info Comcast_Jon If you need any more info, please let me know. It might already be done - I am on the phone now with comcast tech support (elizabeth) -by

Does anyone know if there is a DNS guide? I am having a terrible time getting my static IPs mapped to the hostnames. The rDNS entries have been entered and I attempted to edit my zones file for my domain name. Still can't get anything to work.

Please restart domain transfer procedure. I forgot to write down Comast "Step 5" "CNAME" Alias and Destination Domain. Now I get error message "unable to register contact administrator etc..."

I was wondering is the ARRIS/MOTOROLA SB6183 is supported to use with Comcast Business Class Internet. I recently changed to 50/15 and I am not seeing speeds above 30mbs when I connect straight to the SMC modem. I am wondering if I should upgrade to a newer modem since it seems that the older SMC is

Hi. Can someone set up some PTR records for static IP addresses on my new business Internet service? I sent a private message about three weeks ago to someone who appeared to be an active admin here, but I never got any reply and the PTR records I asked for were never created. If you can help me, pl

We've had a good, stable system for a while now, with high speeds on all of our computers. A couple of weeks ago (2-3?) the bottom dropped out for one of the computers. Throughput is down to 1 or less megabits/s. No problems can be detected. I attempted to roll back to a 3-4 week old restore point,

The hover message for User Account > Feature Settings > Advance Settings > Automatic Hold/Retrieve says "Automatic Hold/Retrieve provides an alternate method to hold and retrieve calls. Incoming calls are automatically held and retrieved without having to use feature access codes." But I can't find