First the date went ahead an hour. Then when I rebooted my phone, my extension went away. When I call out, I get a fast busy. When I call in, it goes right to voicemail.

After reading the woes of several customers here in the forums, I called Comcast to get the public Wifi disabled.  The tech support guy at Comcast disabled XFINITY Wifi (Public Wifi) for my gateway. Sure enough, I stopped seeing the xfinitywifi network immediately. However, after I power cycled the

New install yesterday, moving from Centurylink DSL. Had 5 static IP's and a bridged modem with DSL, used a Unified Threat Management server (untangle.com, highly recommend & can't beat the price) for my internet interface. Did a lot of research and it seems that I should also be able to use the unta

I am running a business.I am paying for 50 Mbps download speeds. I am now constantly getting 6-10 MBps. I have had a technician out here... and we found the problem -- the node is completely saturated by users (to the tune of 98%+). You need to split those nodes so we are getting the speed for which

What is the best way yo move a domain name from one businessclass account to another? I also need to move the email users with that url to the other account. Who would be the best support group to help me accomplish this? I would prefer not to have to delete all the users then cancel the domain name

I need to update a few records for my RDNS,  but the system won't let me send a private message.   What should I do?   I have multiple records to update so I prefer to send a list someplace rather than call in.

I was reviewing my bill and noticed that Office 365 was added to by bill by comcast without my permission. As background, we use tablets (ios and android) and Apple Macs. Comcast hosts our domain. I called 1 800 391 3000 and explained the situation CR759931114.  The representative verified that the

Dear Comcast Support,   I cannot send email to Comcast.net address. Could you please to support us on this issue? I am using Exchange Server 2010 My Mail server: mail.cladtek.com IP Address: (edited for account security)   Thanks, Ernawan

Hello, I am having an issue where our business connection will drop every few days for a few minutes and then come back up. I've checked all of the connections and they are all tight. When I monitor the modem's gateway summary > cable modem screen  I notice that the downstream power level will start

I was just told by Comcast Support that although I have a static /56 IPv6 assignment on this website (at https://business.comcast.com/myaccount/Secure/ManageServices/Internet/ViewStaticIPSettings/) that goes along with my /29 IPv4 assignment, they can't assign it to my modem: Amara: I did take a loo

I have a home based business with a business internet account. Can I also open a residential internet account at the same address (my home)? If, so how? Thanks.

My butsiness phone and internet went down yesterday as part of a service outage.  Internet came back, not phone.  An hour on the phone yesterday got me nothing except a report that the problem in on Comcast's end, and a tech would be out at 9 AM today to fix it.  Nothing.  at 10:30, began trying to

Need the password for my SMC gateway resetI'd like to request a reset to default password for my comcast business gateway. I tried the reset button on the back of the modem, but I am still unable to successfully login using any combination of usernames/passwords This is a gateway model SMCD3G-CCR

We have a Comcast modem, it is SMCD3G-CCR. How many concurrent connection does it support?

I am thinking of getting Comcast voice service for my business. I have a Tmobile cellphone number that is one of the lines in my Tmobile plan package. Is it possible to port this cellphone number to a Comcast landline for my business? If so, what steps do I need to take to make this happen? I do not

I'm currently in a Comcast Business Class contract, but I've recently closed my office. The new tenant would like to take my contract, since service is already established and all the equipment is already installed. How do I go about transfering my contract to the new tenants who wants to take it ov

Please let me know who I can private message for a new PTR record. Thanks!

Our office is moving so I planned the new install 9 days before the move. Everything went fine until today. Suddenly at our new location the service was discoonected by what they called a voluntary disconnect. After 4 hours on the phone and 17 individules many who promised they could get this correc

I am trying to activate several accounts under my one business email.  I am getting error messages that the account number(s) are not correct.  Is there any way I can send someone in customer service all the accounts I need linked?  This is extremely frustrating.

Hello-I spent a good 90 minutes on the phone this morning (after 30 last Friday) trying to get answers to what are the proper outgoing email settings to be able to send emails through our practice management program. I finally got the following settings (which don't work).  Can anyone tell me the co