I currently have X amount of credit on account A but that account is really no longer active because I moved and started a new service of account B. Is there a way to get the refund for A or use that credit on A for B?

We have a Comcast modem, it is SMCD3G-CCR. How many concurrent connection does it support?

I'm currently pulling an IPv4 public IP yet my modem is showing "Modem's IP Mode IPv6 Only". What do I need to to do pull an IPv6 IP for my router?

Hi, I have a business comcast subscription 16/3 and during day hours it is quite acceptable reaching advertised speeds consistently, but during peak hours, specially during Saturday and Sunday evenings I'm getting about 2/2 or even 1/2 from the comcast own test or from any ookla test. I supposed tha

To Comcast: I have been a business customer for nearly a month now. Initally there was a High Transmit issue that had to be resolved to fix a signal problem with my modem. Every single night since then around 9-10PM EST my service goes down. This happens to be right in the middle of a live teleconfe

Hi, Creator links are being blocked sporadically on Comcast Business for the domain bttn.io. These are not Ads but are links that take shoppers into retail apps/sites much like bit.ly. Can the Comcast team advise on a resolution to this issue?

I recently received help (from comcast phone support) for setting up comcast to host my email and I was thrilled to email out. However when I tried to reply back to my comcast business email, the email is undeliverable. I also can not get outlook to see the email address. I saw a post with a simular

? I plan on returning the current rental modem.

Modem: Netgear CG3000DCR Seems like this option should be enabled but it currently has a checkbox to disable. Please advise. Thank you.

I am not able to access our website from our office. I first contacted our website host provider thinking that our site was down. This was one week ago today. They said that they were able to access it and everything looked fine. They took me through a bunch of steps, clear out history and the brows

Hello, I received a letter via postal mail from Comcast stating our battery backup needed to be replaced and to visit https://www.comcastsupport.com/tools/EmtaBatteryManagement/Start.aspx for a free replacement. However when I go to this site and enter our main telephone number and our account numbe

I need to return the modem for my business internet service, can I use the UPS store option for a Business Class modem return?

How do I get the Gateway user ID and password reset

Hi there, my ipv4 rdns entries are not properly resolving any longer. Can you either fix this or allow me to resolve my own rdns by forwarding requests to my DNS servers? Personal customer information hidden Personal customer information hidden Personal customer information hidden Personal customer

Why doesn't Comcast provide its business class customers any information on bandwidth utilization? We'd like to know how much of our "pipe" we are utilizing so we can see trends and types of packets. Even something like providing simple MRTG views of the Comcast router interface would be helpful. Is

As of the past week, it has been impossible for anyone to upload any large file to YouTube. With these uploads we are getting estimates of up to 1900 minutes. I understand that it takes a long time to upload video files (especially in HD), however this just seems ridiculous for a 7GB file. I current

I tried to use ours for the first time. Just says "Access Denied" for everyone. Comcast phone support was useless as usual. Has anyone come up with a solution other than "E-mailing Jon"? (Which Ill do if dont mind lol)

I just got my buisness class internet setup, However I need to access my modem via 10.1.10.1/ however I was given no username and password for this, and it does not seem to be the one to login to the comcast buisness site. Any help would be great!

I seem to have this problem every six months or so. My email has been fine than one day outlook wont connect to the server. I tried to repair the connection and it says its ok but it still says disconnected. trying to connect. but wont connect. sometimes this last a day or two. last time it happened