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Curiosity question: got 2 modems installed - why?

Hello, out of curiosity: today Comcast installed Business Internet plus Phone. The phone has it's own Arris CM820 modem, which then connects into a Panasonic deivce that provides a wireless link to the phone.The Internet comes via an DPC3941B, which seems to have (unused) phone connectors. My questi

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Voluntary disconnect

Our office is moving so I planned the new install 9 days before the move. Everything went fine until today. Suddenly at our new location the service was discoonected by what they called a voluntary disconnect. After 4 hours on the phone and 17 individules many who promised they could get this correc

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Phone Outage

I need help to contact Comcast about a phone outage. Our business phones have been intermittent all day (Sept. 8, 2023.) I reset the modem with Comcast 2-3 hours ago but the problem persists. I called Comcast a 2nd time for support and also tried to reach them through the internet though our busines

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Static IP DNS resolution issue

I've opened multiple tickets with support on this and they all seem to magically get closed with no resolution.  Whenever I call back in to find out what's going on, they can't figure it out and open a new ticket and it gets closed again. Here's the issue.  I have a /29.  The reverse DNS resolution

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Dynamic DNS settings not working

So Im not a noob with routers and networks, and dns servers and the like.  Why does my router not accept the dynamic dns settings?  I enter the dat aand hit save it shows saved but when I leave the page and return it is not there.  I really wish comcast would stop screwing with their routers and jus

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Tried to cancel, got screwed, was told 3 times a supervisor would call me and none EVER has.

Signed up for Comcast business in my new shop in August of last year (because I have been a very loyal customer for more than 10 years at home and spend $170 a month on my home service bundle - even when I could get Uverse for next to nothing because of my wife's discount as an employee, I stayed wi

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Unable to add user acccount "there has been an issue with the information that you input"

I am attempting to add a new user to my Comcast business account, which is current and has mailboxes available (we are not over our email box limit).  I have attempted to add the user with his email address (no special characters; just his name), I have followed the password guidelines and received

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Voice Mail Notification

How do I know if I have voicemail messages? Is there an auditory alert or do I have to self check by dialing #99?

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PTR request..

Since there doesn't seem to be any way to find a support email address on the website, I'll post here... I need to setup a PTR to support email.

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Check Domain Name Status

How do I find out when a domain name expires?   The domain name is linked to our business email and I need to check it's status to be renewed.   It says the status of the domain is "active" but I can't find any specific information on the website.     Thank you in advance for you

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IPv6 PTR Records - Bump

Bumping this topic, as I've tried in the past. I want to set up reverse DNS for a number of IPv6 static IPs.  I've tried in the past, over a year a go and got a run-around.  I've recently seen other people asking for the same thing.  What I REALLY want is to delegate the whole PTR subzone for my /56

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VPN IPSec tunnel between CG3000DCR and Fortigate firewall

We're trying to setup an IPSec tunnel between our new Comcast/Netgear CG3000DCR modem/router and a Fortigate firewall at a remote office. We have filled in all of the information on the CG3000DCR VPN page and keep getting a status of "Broken" on the Tunnle List screen. Any tips or tricks for this? D

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rDNS Delegation Change Request

Can someone help me start a transfer to delegate the rDNS lookup for our /28 block to dnsmadeeasy please?

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Company is no longer in business Need to cancel service, ready for Comcast nightmare I'm sure

My company has not been in business starting 2016. As I was tying up loose ends, realized that I'm still getting Comcast Business Internet bills. I need to cancel this service. If Comcast checks my internet usage for 2016, it would be 0. I need to know what I can do to amicably resolve this with Com

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loss of LAN dhcp IP - intermittent

I seem to be having this same issue.  My PC's all have IP addresses in the 192.168.1.100 to 192.168.1.254 range.....  PC and router are set to obtain addresses automatically.   The computer IP addresses are like 192.168.1.101     192.168.1.102   192.168.1.103   But it seems several times a day I loo

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554-bad dns ptr resource record

Hello, My company is haivng email sent through our static Comcast IP rejected from several spam blockers for the reason "554-bad dns ptr resource record".  What do I need to do to resolve this issue?  Thanks,Robert HarroldCastle Creations Inc.

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Another, cannot disable wifi hotspot

I've tried multiple times on different PCs, and browers to disable my company's wifi hotspot and keep getting the following page as soon as I click to turn the wifi off....  

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Suddenly can't receive incoming emails - Mac Exchange

Updated to Yosemite a few weeks ago and everything has been running fine.Friday afternoon stopped being able to send emails (receiving no problem)Checked SMTP settings on all computers set to the exact same thing, all having same problem. Currently set up withsmtp.w14a.comcast.net587 SSL Connection

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Charged a "residential trouble call" fee...

My Comcast Business internet went down, I called in to support who ended up telling me that someone from my local office would be calling me within 20 minutes to dispatch a tech to fix the issue. After not receiving a call for over three hours, I called back and spoke with someone who said a tech wo

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email address is already registered

Hi-I am setting up some Exchange Users and Mailboxes to prepare for migrating from my self-hosted SBS Exchange server to Hosted Exchange on Comcast.I'm waiting for verification of domain ownership, using DNS tool, and the CName alias. So this may be part of the problem, but I cant be sure... Comcast

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