We have a Netgear CG3000DCR and for a couple of weeks now it has been resetting itself like clockwork every 20 minutes. I have a tech coming out today but is there anyone that has experienced this problem before? It doesn't seem to be random but happens at the exact same time frame every 19 or 20 mi

Just had tech redo cable that used to be aerial and he just used underground cabling but it is just exposed is there someone supposed to bury it otherwise I want it back to aerial can’t be in the backyard exposed

I noticed on a page here for information on my accounts IP's...... that it shows my IP and then a "default gateway IP" which is a different IP then my static IP. What is the defualt gateway IP and what is it for?

I have 13 usable static IP addresses. Last night all was well. This morning, half of them aren't routed anymore. Traceroute out dies one hop past the gateway. Traceroute in from another network dies inside Comcast's network. The other half still work OK, but I have important servers on the half tha

i am trying to add a txt record for domain verification, i added the record and the domain is not validating it.  I have waited 12 hours, which is normally well within the correct waiting time. any clues as to why?  or can you check to see if it is in the DNS but has not yet propogated. Thanks

I recently had a business install from comcast.  I purchased 5 static IP addresses.  The router came preconfigured to do routing to a private 10.1.10.x network using dhcp. That works fine.  Can I also use the 5 provided static public IP addresses (something like 98.234.x.x) that I purchased without

Hi, I'm trying to get IPV6 working at a site in Boston. After a bit of troubleshooting, I've determined that my business gateway is firewalling incoming IPV6 traffic.  I can get connectivity to devices that are directly connected to the cable modem by adding them to 'allow ipv6 access from out

I need my router login credentials reset to the defaults. Cannot remember the ones I previously created. Please reply soon. Thank you.

Could anyone help resetting my gateway password back to default?BTW, This is the second time our gateway changes password itself, is there something wrong? Thanks in advance.

I recently upgraded to Windows 10 and had to download Norton again.  It completes the download evidently and I get a notice at the bottom that says activation required and next to it is a link that says Activate Now.  I have clicked on it and it seems to connect to Comcast or at least it's trying to

We have a registered domain name that is working fine.  That is, when I visit www.mydomain.com, my site hosted on the comcastbiz.net webserver loads correctly and the url in my web browser shows www.mydomain.com. We have a mobile version of the site in a 'mobile' subfolder on the server that we'd li

It may be due to hurrican Sandy: after the outage last week, this week the comcast connectivity is very poor. The connection was down every several minutes and the speed is very slow when connected.  Anyone can take a look at the problem? Let me know if you need any further info.

I will no longer be the primary user on my account, but am unable to find a way to change the email address to a new primary user. Is this something that can't be done online?

Since the replacement of my cable modem on my business service has been an utter trash fire with regard to service being "the same before and after" the replacement, as noted here, I have been relegated to using bridge mode and forgone my static IPv4 (and static IPv6) to actually get functional IPv6

As the title describes. My company is wanting to perform a security scan of our network infrastructure from an external location which will involve our static primary public IP will be scanned from another public IP .   Is is necassary to notify  Comcast as such ?

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Why doesn't Comcast provide its business class customers any information on bandwidth utilization?  We'd like to know how much of our "pipe" we are utilizing so we can see trends and types of packets.  Even something like providing simple MRTG views of the Comcast router interface would be helpful. 

Hello: We routinely scan all of our external points of presence for network vulnerabilities and wonder how Comcast handles remediating vulnerabilities that have been identified?  What is the reporting mechanism for customers to get this information to Comcast for remediation?   We are running a CG30

It has come to my attention that the SMC 8014 business gateway has been replaced by the Netgear CG3000DCR. With this in mind, I have several questions.  (1) I've seen some (lightly) used CG3000DCR's come up on Ebay every so often. If I purchase one of these units to replace my current SMC box, and t

My connection has been rock solid at roughly 150mbps down and 20mbps up until this week.  Since October 2, my download speed will randomly drop down to under 1mbps for hours at a time-- up to 18 hours.  My upload speed will drop to 5 or 10 mbps, but it's consistently higher than my download speeds d