Hello. I am a Comcast Business customer and have been for many years. I have had some REAL trouble getting help resolving my issues involving my account. Each and every time I try to get help to cancel my service I have a Rep from the retention department trying to sell me something or not actually

Could anyone help resetting my gateway password back to default? BTW, This is the second time our gateway changes password itself, is there something wrong? Thanks in advance.

Sorry if this is the wrong place to ask this, but I couldn't find anywhere else that seemed more on-topic. Anyone know if there is an app that runs on Android smartphones by which I can access this forum and interact with others, and send and receive private messages? I know I can do it with a stand

I haven't been able to find anything paticularly conclusive on this. If I request IPv6 delegation via DHCPv6 from the Comcast router, how static is this? Completely? What about the IPv6 addresses my router receives on its internal interfaces for these prefixes? Are these completely static? For examp

It has come to my attention that the SMC 8014 business gateway has been replaced by the Netgear CG3000DCR. With this in mind, I have several questions. (1) I've seen some (lightly) used CG3000DCR's come up on Ebay every so often. If I purchase one of these units to replace my current SMC box, and tu

I have the same issue discussed in this thread. 50% reduction of upload capacity in our 100/20 connection (the reduction seems to be worse on the weekends though). http://forums.businesshelp.comcast.com/t5/Connectivity/Suddenly-lost-half-my-upload-speed-recently-100-20-now-100-10/m-p/25044 Checked d

When I log in to my account, it shows that I only have Internet & TV, but I have Voice also (as my bill would show). I really need to access the call logs. I called support yesterday and was told that it was a web glitch and that it would be taken care of. Well, I still can't access the features, bu

I'm just curious why I can't manage my own PTR records like I can A, CNAME, etc? John can I request a change through you? Thanks! Todd

Hello: We routinely scan all of our external points of presence for network vulnerabilities and wonder how Comcast handles remediating vulnerabilities that have been identified? What is the reporting mechanism for customers to get this information to Comcast for remediation? We are running a CG3000D

Hi ... I can log in to my business account but not the email account ... both my pc and iphone can no longer access email ... Help please! Thanks

I too cannot view my bill. All I have is 'installation is scheduled' even though I was installed about 2 weeks ago.

Am I barking up the wrong tree trying to get this to work? I have a /29 block of static IPs so am using the modem in pass through mode, not bridge mode. Edit: After putting the cga4131com in bridge mode (using dhcp ipv4 wan as required) prefix delegation works instantly. This is a breath of fresh ai

I need my router login credentials reset to the defaults. Cannot remember the ones I previously created. Please reply soon. Thank you.

I need to point out the irony of “Comcast Business” (the name of your division) offering a TV service in the “business” package that is so anemic in its channel offering that there is no “business” channel available! I have to pay more for a “business” channel with the standard “business” package fr

Dear Comcast Support, I cannot send email to Comcast.net address. Could you please to support us on this issue? I am using Exchange Server 2010 My Mail server: mail.cladtek.com IP Address: (edited for account security) Thanks, Ernawan

Hi, I need to schedule moving my home business internet (no phone or tv) service to another home that is within Comcasts service area. My question is how do i do this with minimal down time? I run backup servers from home and have 5 static IP's. Can I call comcast and get them to flip a switch and t

I recently received help (from comcast phone support) for setting up comcast to host my email and I was thrilled to email out. However when I tried to reply back to my comcast business email, the email is undeliverable. I also can not get outlook to see the email address. I saw a post with a simular

Hello, I'm recently retired, and no longer need Comcast Business service. I would like to explore transferring to residential Internet and Voice service. Is there a Comcast specialist who can help me with the process? thank you

If any of you have noticed, your hosted email service has been problematic over the weekend. The reason - COMCAST HAS CHANGED THEIR DNS SERVICES FOR THEIR EMAIL SERVERS WITHOUT NOTICE TO CUSTOMERS! This is a huge problem if Comcast does not also act as your domain host. If they are your domain host,

I'm on a business account because I needed five static v4 addresses. Trying to get PD working again. I'm still getting a single /64 for devices connected directly to the Comcast router, but when I view its "LAN ipv6 setup" page, it says the "ipv6 prefix" is :: instead of the /56 that used to be assi