We're currently paying $109.95/mo for what our bill describes as "Premium Internet PKG". We are getting the speeds we were promised last summer, 27 Mb/s down, 7 Mb/s up, actually a little better than that. But now I see that 50/10 service goes for the same price. I can't find a way to upgrade on the

We have a double play (internet deluxe and 2 lines of voice) and we wanted to get rid of the $12.85 equipment charge to save some money. Right now we have 2 separate equipment which are the SMC that they said for the internet and the Arris TM822 I belive for the Voice lines. I was told by Comcast Se

Can anyone please help to put put my modem in True bridge mode? I have a dynamic IP address. Comcast customer support said it wasn't possible without a static IP. @Comcast_John / @Comcast_Jon, can you help? I have PM-ed the MAC and account number to you.

I've been consistently getting 16Mbits/s download speeds and it dropped to 2Mbits/s very recently (in the last couple of days). My upload is pretty decent though (faster than download, at ~5Mbits/s). I've rebooted the router multiple times with no luck. http://stage.results.speedtest.comcast.net/res

Please advise. Thanks,Diego

We migrated yesterday, even though we downloaded the Outlook Assistant and got the A-OK in that app, I still had to add the account following the directions in the Microsoft link from the email to get it to load in our Outlook 2010.  When I did, our old email inbox loaded (none of our folders or the

My business will be moving in 2 weeks; I am having incredibly frustrating problems trying to transfer our phone and internet service to our new location.  If I detailed what happened and when, it would come out sounding like a rant, which won't go far towards solving my problems, so...no rant.  I've

Is there anyway I can get a /30 on my WAN and then get my /28 routed to me via that /30 I need another subnet for my servers for security reasons.

I've been considering expanding my IP block to the /28 size and having Comcast delegating the scope to me. Obviously I need a DNS server that can handle the requests but I'm curious about whether there are restrictions on the DNS server. Can the server be located within the scope it controls?  Anoth

Does anyone know if there is a DNS guide? I am having a terrible time getting my static IPs mapped to the hostnames. The rDNS entries have been entered and I attempted to edit my zones file for my domain name. Still can't get anything to work.

I'm new to the business side of Comcast, but I'm already struggling with my internet service. I have a MB8600 in place and I'm getting consistent dropouts all day every day.  I've done some basic reading online and it looks like it's maybe an upstream problem.  My modem reports the power on the thre

We have an existing domain and want to use our existing domain name with Comcast Business-Class Email  We followed the procedure in the tech support document of the same name.  We haven't changed any MX records, so our email is still connecting to an Exchange Server at RackSpace.  At this time, we h

Support called me back and told me I cannot use dynamic IPs with bridge mode on my netgear CG3000DCR modem. Is this true?

I have four accounts, three of which are under one login, while the fourth is under a second login. I would like to get all four accounts under a single login. I just need to know what I have to do in order to accomplish that.

i am trying to add a txt record for domain verification, i added the record and the domain is not validating it.  I have waited 12 hours, which is normally well within the correct waiting time. any clues as to why?  or can you check to see if it is in the DNS but has not yet propogated. Thanks

I can't believe this has to be done for a "Business" class account, but here I am posting in the formus asking for reverse DNS.     You can check the whois and DNS to verify that it matches account records.   Thank you,  Kevin

Hi all -- I have Comcast Business 27/7 service (with a static IP, if that matters...), in the southbay, CA. At some times of day, certain sites are quite slow -- while at the same time other sites are pretty fast. It seems that some of Comcast's peering arrangements are overloaded and unable to hand

We are unable to access the webpage www.paychex.com from our Comcast Business class line. We can access the site over our Integra T1 line as well as any cell phone. A tracert shows the rout failing at hop 10 only on Comcast. I also checked the site from my home comcast business line with the same re

I need to change the Email for my Primary Manager account as the one I have on there is about to expire. I have contacted the techincal department twice and have been told that the next level IT team will contact me within 24 hrs. I have contacted them twice and it has now been 48hrs with no one con

Greetings Comcast, I need to have Reverse DNS entry for one of our static ip's. Please advise on best method to request. Best regards,Don Longan