In My Business Wi-Fi it shows both 2.5 ghz and 5 ghz. However, I am not given an option to choose either 2.5 ghz or 5 ghz when attempting to connect a device. It just shows one network available.

I read the sticky post that static IPV6 was available in my area; so, I took the plunge and got a new Cisco 3939B modem installed. And I don't think it's working. Well, I know it's not working the way I expected, but I'm not sure how it's supposed to work… When I attached a computer directly to th

Back in November we added a third email address.  We very quickly decided that the extra 6.99 per month for each new user was the wrong setup for our group.  I called last week or the week before and a very helpful rep worked with me to take the 6.99 off of our December bill.  I can see the credit.B

Hi, I am trying to disable all the firewalling and network address translation features on the smc router, as I will be using my entire static ip pool for physical devices, and I do not want any sort of firewalling or security of any sort enabled.  I seem to have successfully done so, as hosts exter

Please let me know how to update a pointer record. Have been on the phone for an hour with Vanessa who says that Comcast employees are not authorized to change pointer records. She tried to point me to mmmc.comcastbusiness.net/menandmice where we are supposedly able to do it ourselves. But that site

I will no longer be the primary user on my account, but am unable to find a way to change the email address to a new primary user. Is this something that can't be done online?

We're undergoing a major renovation which requires our service loop roadways to be cleared 3-4ft in  from the surface. We discovered the main service loop for Comcast is only 2' down and now need to abate that line and have it replaced. This probably will require a directional bore and I'm looking t

Anyone know how to get a copy of my contract?  I forgot to save off the copy from DocuSign before they expired the document. I want to undertand my contract end date and termination information if I decided to move. thanksmatt

When a device is offline and you click the X to disconnect it, it stays in the list of offline devices. You cannot edit a hostname once you set a device with a reserved IP. Few other minor issues as well. Can you please have them push out a firmware update that will address the missing connected dev

I am trying to use: 2a00:5a60::ad1:0ff2a00:5a60::ad2:0ff as my ipv6 dns servers and it will not accept them. It wants me to use all the boxes. Can I get some help here please? It would be greatly appreciated.

I want to offer my customers free wifi.  The xFinity product does not offer free unlimited access.  It gives them a few  free sessions then wants to charge them, arghhhhhh.

I want to look at the business plans for internet click on link below goes to a webpage that does not have details of the plans or pricing ?

I need my router login credentials reset to the defaults. Cannot remember the ones I previously created. Please reply soon. Thank you.

How do you go about requesting an extension to pay?

I have been attempting to set up my business' email domain for the past week. I successfully registered the domain, but when I log into the portal/navigate to the email services tab I continue to see "We’re sorry, but we are unable to retrieve your information right now. Try Again....." I have had M

I am absolutely frustrated!  I got a new comcast wireless gateway and now my static IP has changed to my Gateway IP. With the old comcast modem I was able to change the static IP but with this one all I see is an IPv6 static IP.  When I go online to any sites that check your IP I only see this long

I returned the modem on 08/22/2015 because I purchased my own modem.  I've been charged the equipment fee on every bill since.  Please fix this.

Hi,I switched to my own cable modem back in October. A tech came by and picked up the Comcast modem on Oct. 14. I asked him about getting a receipt and he said he wasn't able to provide one at that time, but he spent some time looking at my account to try and make sure I would stop being billed for

Hi, I need assitance please with putting my SMC D3G Gateway into true bridge mode. (Passthrough mode won't suffice for my needs.) I do not have any static IP addresses. Phone support has been of no help, and I'm not able to send a private message to Comcast_John for some reason. If someone with the

Did you ever get your situation resolved?  I am on my fourth ticket in 3 months for the same unresolved issue.  No one ever seems to want to follow up.