We are having problems with forwarding calls to a Tmobile cell phone.  Can answer the call but it will drop the call everytme after12 seconds and last night the call forwarding would not work at all.  I have contacted both Comcast and Tmobile.  On the second call to Comcast I was told that Comcast w

I noticed on a page here for information on my accounts IP's...... that it shows my IP and then a "default gateway IP" which is a different IP then my static IP. What is the defualt gateway IP and what is it for?

How do I change the number of rings before people go to voicemail on our standard voicemail ?

GMail is really clamping down on IPv6 FQDNs and it's my turn. Please assign a Comcast Support member to me so we can set up reverse lookups from my IPv6 block to my host.

Hello ! I've been trying to speak to a Comcast "technician" about a severe issue we're experiencing. We cannot sed e-mail to, or receive e-mail from, any comcast.net address. I HAVE TRIED TO GET PHONE SUPPORT FOR AN HOUR AND A HALF!!! I keep getting hung up on, and sent into inescapable loops of pho

Bumping this topic, as I've tried in the past. I want to set up reverse DNS for a number of IPv6 static IPs.  I've tried in the past, over a year a go and got a run-around.  I've recently seen other people asking for the same thing.  What I REALLY want is to delegate the whole PTR subzone for my /56

Hi all -- I have Comcast Business 27/7 service (with a static IP, if that matters...), in the southbay, CA. At some times of day, certain sites are quite slow -- while at the same time other sites are pretty fast. It seems that some of Comcast's peering arrangements are overloaded and unable to hand

I am being told that Comcast has to setup a reverse dns and a ptr for my mail server. I have sent the IP address, the domain name, and my account info Comcast_Jon If you need any more info, please let me know. It might already be done - I am on the phone now with comcast tech support (elizabeth) -by

Hello, Reviewing logs on our Exchange server and I've noticed frequent authentication attempts over the past several days from the IP address of 74.92.209.81.This address points back to a Comcast customer in the Denver, CO area.I suspect this may be a hacking attempt and wanted to alert Comcast so t

We've had a good, stable system for a while now, with high speeds on all of our computers. A couple of weeks ago (2-3?) the bottom dropped out for one of the computers. Throughput is down to 1 or less megabits/s. No problems can be detected. I attempted to roll back to a 3-4 week old restore point,

When I park a call and page, the call rings back to my extension before the person has a chance to pick it up.  How can I change the amount of time before it rings back?

I would like to request a PTR Record setup for an account.

New 100/20 service netgear cg3000dcr gateway installed on Monday. Last two morning have serious issues browsing web, speed in the toilet. Comcast DNS unusable, drops causing issues attempting to utilize opendns servers as well.

Our Comcast remote is not connecting with the tv.  However, the volume and the all on buttons work.  any ideas?

Both TV and Internet went out hours ago. No success getting any direct response except from a computer telling me technicians were working on a fix. I was unable to get any live person. Was told the computer that the fix wouldn't be done until the next day at some point. It seems to me that no one i

This o365 migration has been my worst experience in 20 years in IT.  The cord was simply pulled on our previous email server.  We got the accounts moved to the new platform but none of our contacts, old emails, or calendars have been migrated.  When I call the migration line they essentially tell me

Tracing route to vpn.tfbnw.net [69.63.185.54] over a maximum of 30 hops: 1

I am trying to get my Netblock delegated to my nameserver what is the zone name that Comcast uses so that I can correctly receive my IP block onto my name server

I've been consistently getting 16Mbits/s download speeds and it dropped to 2Mbits/s very recently (in the last couple of days). My upload is pretty decent though (faster than download, at ~5Mbits/s). I've rebooted the router multiple times with no luck. http://stage.results.speedtest.comcast.net/res

WiFi been up and running for few years butI just learned its been down a few days. We can see the WiFi signal but when you click connect it brings to a screen asking for activation. Screen grab below. Account is up to date as far as billing. Tried resets, unplugging, etc. and while logged in I tried