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Comcast_John

Could you please address my issue below that has been there for several days. I see that you have addressed others since mine has been posted.Thank You.

Question

 • Domain Names/Static IP

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Terrible speeds 1.74 Mbps down / 2.67 Mbps up (paying 25/10)

Modem is Surfboard SB141, 8 downstream channels, 2 upstream channels. Upstream power: Power Level 42 dBmV 43 dBmV Downstream power: 0 dBmV 0 dBmV -2 dBmV -3 dBmV -3 dBmV -3 dBmV -2 dBmV -3 dBmV SNR: Signal to Noise Ratio 38 dB 38 dB 37 dB 38 dB 38 dB 38 dB 38 dB 38 dB Speeds are terrible. Direct eth

Question

 • Connectivity

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I keep getting activation emails

How do I stop this from happening?

Question

 • Billing & Customer Service

1.1K

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Level 2 closed my trouble ticket w/o notice

Did you ever get your situation resolved?  I am on my fourth ticket in 3 months for the same unresolved issue.  No one ever seems to want to follow up.

Question

 • Domain Names/Static IP

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(Newbie user): How to block internet traffic to web-based chat services (yahoo, gchat, etc)?

Hi all, Apologies, I'm a non-technical manager, who wishes to restrict access to employees to web-based chat services such as yahoo web chat, gchat, msn chat, etc. Is there any way to do this through COMCAST?Thanks in advance.

Question

 • Domain Names/Static IP

1.7K

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Business Gateway Password Reset

Hi, could somebody please reset the username/password to our business gateway? I've tried the cusadmin/highspeed combo and it's not working. Thanks!

Question

 • Equipment (Modems,Gateways)

2.4K

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Extremely frustrated with Business Class Website & Email

I have been attempting since 4/9 to create either a forward or an alias for an employee who recently left our company.  I opened a support ticket on 4/9 and at that time was told it would be elevated to tier 2.  On 4/14 I called back and was told my issue was resolve (it was not) and at that time I

Question

 • Domain Names/Static IP

1.9K

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Adding Free unlimited WiFi access to customers

I want to offer my customers free wifi.  The xFinity product does not offer free unlimited access.  It gives them a few  free sessions then wants to charge them, arghhhhhh.

Question

 • Business WiFi

2.4K

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Connection Throttling?

(removed by author)

Question

 • Connectivity

1.3K

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Need CISCO Getaway DPC 3933B configured as a true bridge

Question

 • Equipment (Modems,Gateways)

1.1K

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Modem for Business that supports static block

What modem can I purchase that supports a static IP block for a Business 75/10 connection

Question

 • Connectivity

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It seems my static IP has changed

I can no longer connect to my work server. It appears that my Static IP has changed and I cannot access remotely. How can I check this remotely and have my static IP restored? Joe

Question

 • Domain Names/Static IP

1.1K

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I want to buy some extra services from you - spend some wonga - why is it so hard?

No details of internet pricing on your business website or you have to really seek it out if its even there.  Contact customer service from within my account.  First question is how many people at my site.  Why can't you just tell me what plans you have and what prices they are?

Question

 • Billing & Customer Service

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Latest bill has price increase contrary to contract terms

My Jan bill arrived and includes a price increase contrary to the terms of my 3 year contract. Specificly, the equipment rental has increased to 14.95 a month which is clearly spelled out in the contract at 12.95 for the duration of the contract term. How best to get the billing corrected?

Question

 • Billing & Customer Service

3.3K

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SMCD3G w/1 static - ok to combine routable static & internal 10.1.10.x devices?

I'm in the process of moving my personal email server from 1 comcast business connection to another. Both sites use the SMCD3G. Normally, the mail server is configured directly with a static IP. However, I have noticed that, if i set it (or a router, or any device really) to an internal address with

Question

 • Equipment (Modems,Gateways)

1.5K

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Ability to turn off Xfinity Hotspot Disappeared

After power cycling my Comcast leased router, the Xfinity hotspot turned on. I went back to the website but the option to turn it off is not showing any more.. see screen shot.. how do i turn it off?

Question

 • Business WiFi

6.2K

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Can't Reach a Particular Site-Trouble in the Comcast network?

My wife shares website management duty with a charity hosted with an outsourced company. The site is up as per serviceuptime.com, but pings time out to it repeatedly. This problem has occurred for the past 12 hours at least. Is there a known problem on the network? I can successfully ping across the

Question

 • Connectivity

3.9K

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Changing Email Address

Hello, I need some serious help!!! I set up our account as DanaQuigley@DanaQuigleyLaw.Comcastbiz.net and it should have been set up as DanaQuigley@DQLaw.Comcastbiz.net, how do I change this? I have searched everywhere and cannot find where I need to be in order to do this.

Question

 • Domain Names/Static IP

2.1K

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Hotspot setup

How do I setup up the Hotspot option on my Business internet.

Question

 • Billing & Customer Service

1.5K

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Upgrading to 25GB taking more than a week?

I opened a ticket on 28-June to go from the wimpy 2GB mailbox to the 25GB touted in the account pages. It's been over 11 days, and I still don't think it's been done (1st tier support said today THursday would be the day it would get finished by).Is there anyone who can look at this account (martina

Question

 • Microsoft Services & Apps

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