Hello, Reviewing logs on our Exchange server and I've noticed frequent authentication attempts over the past several days from the IP address of 74.92.209.81. This address points back to a Comcast customer in the Denver, CO area. I suspect this may be a hacking attempt and wanted to alert Comcast so

Greetings Brand new comcast customer as of a few days ago, the company I work for setup and has all the Internet purchased at the new office location. I am unable to determine if the internet service has a static IP assigned or if it is dynamic. At the same time if the Service includes a Static IP a

We have an SMCD3G-CCR gateway and one public IP address. We also have two servers with LAN IP addresses 10.1.10.2 (server 1) and 10.1.10.9 (server 2). How do we configure port forwarding so that all HTTP traffic on 80 endpoint goes to server 1 and all HTTP traffic on 8080 endpoint go to server 2? We

I have a home based business with a business internet account. Can I also open a residential internet account at the same address (my home)? If, so how? Thanks.

I am trying to activate several accounts under my one business email. I am getting error messages that the account number(s) are not correct. Is there any way I can send someone in customer service all the accounts I need linked? This is extremely frustrating.

We have had problems with our new account since the first billing cycle. I was told I was being credited a month due to the issues we had and now my new bill is even higher than the prevoius one making the credit non existant AND the price is again higher than my contract. I am ready to cancel this

Hello, we recieved the new Netgear CG3000DCR to upgrade from the old modem. We run a symantec vpn firewall that sits before our router. iit wasn't connecting, so we reset the firewall back to default settings and everything connected. It ran like this for 4 days and now it's back to the same thing.

I have a user with two assigned phone extensions, same caller ID firstname-lastname for both extensions. What happens when an outside caller tries to dial-by-name in our directory? Does it go to the first line found matching the full name? Does it offer the caller a choice of extensions? Thanks.

Need the password for my SMC gateway resetI'd like to request a reset for the default password on my SMCD3G-CCR Business Modem This is a gateway model SMCD3G-CCR Thanks!

Can anyone please help to put put my modem in True bridge mode? I have a dynamic IP address. Comcast customer support said it wasn't possible without a static IP. Comcast_John/Comcast_Jon, can you help? I have PM-ed the MAC and account number to you.

Just had tech redo cable that used to be aerial and he just used underground cabling but it is just exposed is there someone supposed to bury it otherwise I want it back to aerial can’t be in the backyard exposed

Our users have used Windows Remote Desktop to connect to their computers in the office from home. Comcast is our primary internet provider. We had no problems for many years until last week. Some users are suddenly unable to connect to the office. The error that the remote machine is unavailable, ma

I'm seeing packet loss on my Business cable internet connection. I think it may only be outbound packets. I actually work at a location with Comcast fibre. Atttempting continuous pings from that location to the home system shows packet loss at varying rates. On the home system, running a tcpdump whi

What is the cost for 1 static IP on a Business account?

I will no longer be the primary user on my account, but am unable to find a way to change the email address to a new primary user. Is this something that can't be done online?

We have had several short term outages in the last week, and two longer term (3 or more hours) in the last few days. We have also been having very reduced upload speeds (2Mbs instead of 20). A field tech visited and found most everything was ok (during one of the times when we had service). What's t

How can I order a battery for the cable modem, not the phone modem? After several flash outages, I realized there is no battery in the slot in the modem.

Hi, Has anyone experienced problems with intermittent dropped connections? I have had service techs over to my home business numerous times, but they have not found anything. Sometimes this manifests as lag spikes or high ping times to servers for 1-20 seconds and other times it is a completely drop

Hi there, my ipv4 rdns entries are not properly resolving any longer. Can you either fix this or allow me to resolve my own rdns by forwarding requests to my DNS servers? Personal customer information hidden Personal customer information hidden Personal customer information hidden Personal customer

For over a week now, we are experiencing frequent connectivity drops that typically last for a few minutes.