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Only one network option -can't choose 2.5ghz or 5ghz
In My Business Wi-Fi it shows both 2.5 ghz and 5 ghz. However, I am not given an option to choose either 2.5 ghz or 5 ghz when attempting to connect a device. It just shows one network available.
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Equipment
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Modem & IPV6 Default behavior with Static Addresses
I read the sticky post that static IPV6 was available in my area; so, I took the plunge and got a new Cisco 3939B modem installed. And I don't think it's working. Well, I know it's not working the way I expected, but I'm not sure how it's supposed to work… When I attached a computer directly to th
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IPV6
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My account continues to show 3 email addresses after 1 hour session with support a week ago.
Back in November we added a third email address. We very quickly decided that the extra 6.99 per month for each new user was the wrong setup for our group. I called last week or the week before and a very helpful rep worked with me to take the 6.99 off of our December bill. I can see the credit.B
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Customer Service
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unable to disable outbound nat on SMCD3G-CCR?
Hi, I am trying to disable all the firewalling and network address translation features on the smc router, as I will be using my entire static ip pool for physical devices, and I do not want any sort of firewalling or security of any sort enabled. I seem to have successfully done so, as hosts exter
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Domain Names/Static IP
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Need to fix pointer record for static IP
Please let me know how to update a pointer record. Have been on the phone for an hour with Vanessa who says that Comcast employees are not authorized to change pointer records. She tried to point me to mmmc.comcastbusiness.net/menandmice where we are supposedly able to do it ourselves. But that site
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Domain Names/Static IP
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Changing Primary User Email Address
I will no longer be the primary user on my account, but am unable to find a way to change the email address to a new primary user. Is this something that can't be done online?
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Customer Service
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Request to have physical cable feed re-routed due to construction project
We're undergoing a major renovation which requires our service loop roadways to be cleared 3-4ft in from the surface. We discovered the main service loop for Comcast is only 2' down and now need to abate that line and have it replaced. This probably will require a directional bore and I'm looking t
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Connectivity
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Copy of Contract and End Date
Anyone know how to get a copy of my contract? I forgot to save off the copy from DocuSign before they expired the document. I want to undertand my contract end date and termination information if I decided to move. thanksmatt
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Customer Service
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Missing Devices and more!
When a device is offline and you click the X to disconnect it, it stays in the list of offline devices. You cannot edit a hostname once you set a device with a reserved IP. Few other minor issues as well. Can you please have them push out a firmware update that will address the missing connected dev
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Equipment
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Gateway won't accept ipv6 dns change
I am trying to use: 2a00:5a60::ad1:0ff2a00:5a60::ad2:0ff as my ipv6 dns servers and it will not accept them. It wants me to use all the boxes. Can I get some help here please? It would be greatly appreciated.
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IPV6
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Adding Free unlimited WiFi access to customers
I want to offer my customers free wifi. The xFinity product does not offer free unlimited access. It gives them a few free sessions then wants to charge them, arghhhhhh.
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Business WiFi
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Why does the comcast business webpage not show any plans or prices for small business?
I want to look at the business plans for internet click on link below goes to a webpage that does not have details of the plans or pricing ?
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Customer Service
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need router username and password reset
I need my router login credentials reset to the defaults. Cannot remember the ones I previously created. Please reply soon. Thank you.
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Equipment
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Payment Extension
How do you go about requesting an extension to pay?
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Customer Service
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Unable to set up company email...
I have been attempting to set up my business' email domain for the past week. I successfully registered the domain, but when I log into the portal/navigate to the email services tab I continue to see "We’re sorry, but we are unable to retrieve your information right now. Try Again....." I have had M
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Domain Names/Static IP
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Comcast Gateway Set Up
I am absolutely frustrated! I got a new comcast wireless gateway and now my static IP has changed to my Gateway IP. With the old comcast modem I was able to change the static IP but with this one all I see is an IPv6 static IP. When I go online to any sites that check your IP I only see this long
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Equipment
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Returned modem but still being charged for it
I returned the modem on 08/22/2015 because I purchased my own modem. I've been charged the equipment fee on every bill since. Please fix this.
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Customer Service
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Still Being Billed for Modem Rental
Hi,I switched to my own cable modem back in October. A tech came by and picked up the Comcast modem on Oct. 14. I asked him about getting a receipt and he said he wasn't able to provide one at that time, but he spent some time looking at my account to try and make sure I would stop being billed for
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Customer Service
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Support request: true bridge mode
Hi, I need assitance please with putting my SMC D3G Gateway into true bridge mode. (Passthrough mode won't suffice for my needs.) I do not have any static IP addresses. Phone support has been of no help, and I'm not able to send a private message to Comcast_John for some reason. If someone with the
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Equipment
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Level 2 closed my trouble ticket w/o notice
Did you ever get your situation resolved? I am on my fourth ticket in 3 months for the same unresolved issue. No one ever seems to want to follow up.
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Domain Names/Static IP