I have got a DPC3939b comcast modem. I am trying to change the LAN gateway IP from the default 10.1.10.1 IP to a 10.42.61.3 IP. When I try to do that it will not allow me to change the last octet. I also am wanting to turn off DHCP after the change. I am logging into the modem using the cusadmin use

I think I've gotten answers to a few questions from a previous issue.  1. It appears that if you had an existing domain name "yourname.com" you can't transfer the registration to Comcast. Comcast will only register new names. So that means I have to keep the existing registration.  2. To get email I

Need help with a PTR request

I am absolutely frustrated!  I got a new comcast wireless gateway and now my static IP has changed to my Gateway IP. With the old comcast modem I was able to change the static IP but with this one all I see is an IPv6 static IP.  When I go online to any sites that check your IP I only see this long

I am trying to set up a Verizon cell phone extender and they think there are firewall issues.  How can I get get to the IP and firewall inf?.  I do not have the password.

It came back on

Please let me know how to update a pointer record. Have been on the phone for an hour with Vanessa who says that Comcast employees are not authorized to change pointer records. She tried to point me to mmmc.comcastbusiness.net/menandmice where we are supposedly able to do it ourselves. But that site

Hello, We have two Comcast Business accounts with two modems at this location in Owings Mills, Maryland 21117. Starting on October 30, 2014, both accounts go down after 12am each and every day, usually for 1 to 4 hours. Comcast website does not show any outage in the area, however comcast internet b

I have several domains registered and hosted on GoDaddy.  I'm not interested in moving them to Comcast but I want to host my email here.  I have read in a few places in the faq's that make me think it's possible, but most of those faq's seem to indicate I'll have to move the domain.  Is it possible

Comcast offers a public wifi using their customers' wifi as the hot spot. Ever notice a wifi nearby with great signal that needs no password to connect to? Well that is 'xfinity wifi'This allows people like myself to sign into your wifi for free by logging in with my xfinity email and password at an

Hello,   I am in the process of changing our primary domain name.  I need our PTR recorded updated for IP address:  which is currently set to mail.cplawgroup.com to pattimalvonelg.com   Thank you,   James

I have a routing problem on my 5 static IP's.AAA.BBB.CCC.001AAA.BBB.CCC.002AAA.BBB.CCC.003AAA.BBB.CCC.004AAA.BBB.CCC.005 AAA.BBB.CCC.001 is my email LAN.AAA.BBB.CCC.002 is my WIFI LAN.When I am on WIFI I cannot get any email. Email works from the internet at large (everywhere outside the Comcast Mod

I demand the following changes be done and the following information be provided. (When I say demand I mean it in the legal sense as in this is not a request nor something that I think can be dismissed). Comcast is subject to Title II and subject to the open internet order. This is covered under 47C

We need to create a reverse pointer record.  I tried calling and could not get past automatied caller.I tried Chat and they had no clue what I was talking about. I see others are able to accomplish this with a PM message on  this forum.  Now that I have logged onto this forum, perhaps, someone can h

When I go to My Services - TV to see my channel line up I get the error "We're sorry, but your exact channel lineup cannot be displayed at this time. Please check the menu on your TV for more information on what channels are available to you." I created my online account 3 days ago. How long does it

What are the settings I need to enetr in Mac Mail to set this up?

I've tried multiple times on different PCs, and browers to disable my company's wifi hotspot and keep getting the following page as soon as I click to turn the wifi off....  

I am attempting to add a new user to my Comcast business account, which is current and has mailboxes available (we are not over our email box limit).  I have attempted to add the user with his email address (no special characters; just his name), I have followed the password guidelines and received

Signed up for Comcast business in my new shop in August of last year (because I have been a very loyal customer for more than 10 years at home and spend $170 a month on my home service bundle - even when I could get Uverse for next to nothing because of my wife's discount as an employee, I stayed wi

We're trying to setup an IPSec tunnel between our new Comcast/Netgear CG3000DCR modem/router and a Fortigate firewall at a remote office. We have filled in all of the information on the CG3000DCR VPN page and keep getting a status of "Broken" on the Tunnle List screen. Any tips or tricks for this? D