We support several small businesses in the area and have noticed bad routes for some of our clients, this one is particularly weird, see hop 6. Is there anything that can be done about this? I can PM source and destination IPs if needed. 1.|-- **.***.***.** 0.0% 10 0.1 0.1 0.0 0.1 0.0 2.|-- 10.65.7.

I've been a Comcast Business customer since April 2010, and have been paying 109.95/mo, but my DL speed seems to be capped at 30MB / 8mb even though the 109.95/mo plan has been 50MB for a while now. My package is "Premium Internet PKG /Business Class Internet". Is it possible to check my account or

We're currently paying $109.95/mo for what our bill describes as "Premium Internet PKG". We are getting the speeds we were promised last summer, 27 Mb/s down, 7 Mb/s up, actually a little better than that. But now I see that 50/10 service goes for the same price. I can't find a way to upgrade on the

The password I have for my comcast business router appears to be wrong. I also tried the default one and I still can not get on. Can I get it reset?

We have a DPC3939B gateway on our Comcast Business account. It blocks our SIP services that use TCP (not UDP) port 5060. Information on the web, such as this knowledgebase article (https://help.close.io/customer/portal/articles/1457963-nat-configuration-settings) indicate that this is a flaw with th

Went to block a number today on our Business Voice Portal, and I can't find the Selective Call Rejection option I've used so many times in the past. Has it moved and I'm overlooking it, or is it gone?

Hi, I feel really dumb, but I cannot find anything referencing the quota size limit for mailboxes on the Comcast Hosted exchange. I called the Business support toll-free, and all they wanted to talk about was "Outlook", and she really didn't understand any questions about "Comcast Hosted Exchange" (

Are Comcast Business accounts supposed get access to xfinitiwifi Wi-Fi public access points? If so, my login is being rejected. If not, why not? Thanks.

I am trying to connect android phone to exchange account. I have tried every combination of domain, user, and server address Comcast has on its website. None are working. Any suggestions??

Hi, I need assitance please with putting my SMC D3G Gateway into true bridge mode. (Passthrough mode won't suffice for my needs.) I do not have any static IP addresses. Phone support has been of no help, and I'm not able to send a private message to Comcast_John for some reason. If someone with the

Can someone at comcast assist me with a PTR request? Thanks

I have downloaded Microsoft 2010 but am not able to get my product key. Can anyone help? Thank you. David Sale

Can't enter phone numbers for call blocking. When trying to open to enter numbers, get this: callerNumber does not match regular expression pattern Temporarily unavailable Sure has been temporarily unavailable for a LONG time. Also, when trying to go to the Manage page to enter the call blocking det

Can someone help me with the SMTP settings? I just activated an account XXXXX@XXXXX.comcastbiz.net I found in the DNS settings of my email that the SMTP is: Mail access type DNS name SMTPsmtp.w14a.comcast.netI've entered into my outlook outgoing smtp.w14a.comcast.net then used my user account and pa

I'm now on week three of waiting for Comcast escalation service to call me to issue a credit and set my account properly so that the billing matches my contract. I called them in early August when the rep told me that it couldn't be fixed and that a supervisor would call me. I called them again afte

Hello, I need to add a txt record and eventually change the MX record to move to Office365 for just email. Comcast will continue to host our DNS and Website. How can i add/change these records? Thanks

I have had some issues with my Comcast modem/router going down. I have a staic IP. I have assigned all my devices, NAS(s) and printers, their own IP addresses. But when the modem/router goes down I lose all connections to everything on my network. Why and how do I change this so this will not happen

We are a small non-profit that had been loyal comcast customers for years, and this past week we were treated horribly, and told that on the new contract we just started we couldn't cancel though we have had a lot of issues with the service and are within our 30 day window. This was not a renewal bu

I originally signed up for service in Brentwood TN under a 2 year contract. I signed up for it back in July of 2012. Before signing up with Comcast Business I had many conversations with customer support. I asked lots of questions before signing that two year agreement. One question was what would h

Greetings, I have noticed traffic coming from the DPC3939B gateway to 224.0.0.0 this seem to be multicast but multicast is blocked at the gateway and also blocked at server level. under my circunstances is this traffic normal? is there a way to stop it? thank you. May 15 10:38:24 src=GA.TE.WAY.IP DS