I need help determining what Comcast DNS setting need to be entered into the DNS Zone File at GoDaddy. I've already configured the CNAME and it was verified at Comcast. Now I need to figure out what other settings must be changed. For example should I change the A record to point to Comcast Primary

We have had problems with our new account since the first billing cycle. I was told I was being credited a month due to the issues we had and now my new bill is even higher than the prevoius one making the credit non existant AND the price is again higher than my contract. I am ready to cancel this

I am currently not able to edit or delete the current email forwarding entries, or create new entries.The error message is: "An error has occurred. Unable to save". A couple of days ago I tried to edit some of my existing email forwarding entries using the control panel app at https://businessclass.

Hello Jon, Request sent via PM for correct PTR for my IP. Tx's

Can someone help with resetting my SMC business gateway username and password? Thank you!

Tech swapped out SMC for Netgear on request to get IPv6 static PD working. I have dhcp6c making a PD request and the CM returns a PD reply with /60. dhcp6c installs prefixes on the other ethernets as it should but the CM does not have a route to the /60. I used tcpdump to capture packet trace of PD

In setting up my file server for Ramsonware protection I get the following erro message sending email notification: A File Server Resource Manager Service email action could not be run. Error-specific details: Error: IFsrmEmailExternal::SendMail, 0x8004531c, Mailbox unavailable. The server response

Can someone help me out?

We are trying to make an international call for the first time since getting Comcast Business Voice, but it will not go through. We hear a message that says "you are not able to make this call". I'm looking into out phone system configuration and toll restrictions, but so far all of that has checked

mail.ch3.comcast.net uses an invalid security certificate. The certificate expired on 8/10/13 6:59 PM. The current time is 8/10/13 9:58 PM. Seriously?! What kind of a business generates a certificate and doesn't have a plan to refresh it before it expires? This affects Comcast Business SharePoint, O

Long story short......Have been unabled to pay my monthly business invoice. Since the end of last month. Business Customer Support unable to assist. Something about the billing portal they say. Even they were unable to do it with the "waived" $8 (?) fee to do it with them directly. They said wait a

Running MS server 2003 with 2 NICs. I'll call them LocalCard and OutsideCard. We have a block of 5 statics from Comcast. The OutsideCard is manually configured with one of those and of course plugged into the Comcast router. The LocalCard is set for dhcp and NOT plugged into anything at this time. W

We just set up the account and I created the greeting. Customers are calling and saying there is no time to leave a message. What can we do?

Did you ever get your situation resolved? I am on my fourth ticket in 3 months for the same unresolved issue. No one ever seems to want to follow up.

I transfered service to a new location, Comcast forced me to open a new account and cancel old. I kept getting billed for old account and finally the bills stopped but I had over payed. It has now been months and still I have not recieved my refund check. I have made calls about this and they simply

Hello! I recently switched from Comcast to a local ISP, but unfortunately the waiting period to transfer my domain had not yet expired. Now that it has, I'm not able to log into the "My Services" section of my account in Comcast, which means I can't check the unlock status of my domain and I can't s

I'm a new business customer and seem to be experiencing an outage with no visible way to verify if there has been an outage verified and the latest status/time to resolve. There is no icon in any header bar on safari on my mobile phone so that solution doesn't work!

Modem is Surfboard SB141, 8 downstream channels, 2 upstream channels. Upstream power: Power Level 42 dBmV 43 dBmV Downstream power: 0 dBmV 0 dBmV -2 dBmV -3 dBmV -3 dBmV -3 dBmV -2 dBmV -3 dBmV SNR: Signal to Noise Ratio 38 dB 38 dB 37 dB 38 dB 38 dB 38 dB 38 dB 38 dB Speeds are terrible. Direct eth

Can't enter phone numbers for call blocking. When trying to open to enter numbers, get this: callerNumber does not match regular expression pattern Temporarily unavailable Sure has been temporarily unavailable for a LONG time. Also, when trying to go to the Manage page to enter the call blocking det

Hi, We are adding our office to our corporate network and will be using a Clavister E5 attached to the Comcast IP gateway. We have a single static IP and the E5 is configured to take over once our IP gateway has been configured for true bridge mode. Could I ask that someone makes that change? Regard