New Member
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1 Message
low download speed
I've been consistently getting 16Mbits/s download speeds and it dropped to 2Mbits/s very recently (in the last couple of days). My upload is pretty decent though (faster than download, at ~5Mbits/s). I've rebooted the router multiple times with no luck.
http://stage.results.speedtest.comcast.net/result/290599752.png
I'm in zip code 94404.
Accepted Solution
CC_John
Retired Employee
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1.9K Messages
11 years ago
Welcome Mhamidia. You issue has been referred to the National Accounts center for assistance.
Thank You.
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garrygray
New Member
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1 Message
11 years ago
My download speed is currently 103 kb per second. That's what I was getting with AT&T. I didn't expect that from Comcast. I realize early evening is a high use period, but that is pathetic.
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CC_John
Retired Employee
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1.9K Messages
11 years ago
Welcome garrygray. OUt Tier 2 agent is investigating this issue.
Thank You
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drews
Visitor
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4 Messages
11 years ago
I am a new customer. When the comcast rep was here, and in the hours after he left I was getting 16-20Mbps download speed (I signed up for 16Mbps). This evening I'm seeing 5-8Mbps. I'm noticing slowness in most of my activities, for example watching a movie on Netflix is unwatchable right now because it keeps pausing. Is this something I can expect every evening with a Comcast Business account?
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drews
Visitor
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4 Messages
11 years ago
Update, today is my first time with extended use of the service for tele-comuting. I am frequently loosing connectivity with my sessions to servers at work over VPN. This morning speedtests shows my connection at aroun 6Mbps although right now the bandwidth looks good (16-20Mbps). However I am still loosing connectivity with my remote systems.
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