Visitor
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4 Messages
Slow / overloaded peering?
Hi all --
I have Comcast Business 27/7 service (with a static IP, if that matters...), in the southbay, CA.
At some times of day, certain sites are quite slow -- while at the same time other sites are pretty fast. It seems that some of Comcast's peering arrangements are overloaded and unable to handle the current traffic.
Here's an example via speedtest.net of what I mean:
From my site to Unwired in San Francisco is quite slow:
Speedtest to San Francisco, CA - hosted by Unwired:
Ping 81ms
Download 1.51 Mbps
Upload 3.45 Mbps
Meanwhile, Berkeley is doing just fine:
Speedtest to Berkely CA - Hosted by LanMinds
Ping 42ms
Download 32.69 Mbps
Upload 5.65 Mbps
So clearly, my connection between me & Comcast is working fine.
I thought maybe the SF/Unwired site was having issues. So I checked from a machine at work, a few miles from my place:
Speedtest to San Francisco, CA - hosted by Unwired:
Ping 5ms
Download 89.85 Mbps
Upload 43.77 Mbps
So clearly, the server at Unwired and their connection isn't overloaded. (And clearly, work has faster internet than I do!)
The connection between the Comcast network and whichever network Unwired is using is overloaded.
How can this be addressed?
--
John
Accepted Solution
jlarkin
Visitor
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4 Messages
12 years ago
For what it's worth, the issue evenetually went away after a few weeks.
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jlarkin
Visitor
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4 Messages
12 years ago
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tmittelstaedt
Problem solver
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326 Messages
12 years ago
Comcast does not offer an SLA on business copper service. See the following discussion:
http://www.dslreports.com/forum/r26715983-Is-it-true-that-Comcast-does-not-offer-an-SLA-for-business-
And contact your Comcast sales rep. and have him send you a copy of your contract. I know there was no SLA in mine.
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jlarkin
Visitor
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4 Messages
12 years ago
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