Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (1.6K)
Accepted Solution
Be Anywhere Call Hand-off Partially Working
I'm having an issue where the person(Ed) has their Be Anywhere set to their cell phone. When a call comes in, the customer can hear Ed but Ed cannot hear the customer. We've made sure all phone settings are appropriate and Ed doesnt have any other problems with his cell phone, just with Be Anywhere.
Question
•
Business VoiceEdge ®
Accepted Solution
Only one network option -can't choose 2.5ghz or 5ghz
In My Business Wi-Fi it shows both 2.5 ghz and 5 ghz. However, I am not given an option to choose either 2.5 ghz or 5 ghz when attempting to connect a device. It just shows one network available.
Question
•
Equipment
Accepted Solution
Relinquish leased /28 subnet?
After 41 years, we've decided to roll up our LLC. The LLC has been dissolved and we've ceased operations. Accordingly, I no longer need our leased /28 subnet. We're under contract through June 2021; I'd like to know if I can relinquish the subnet and the required Comcast-managed modem, thereby avoid
Question
•
Domain Names/Static IP
Accepted Solution
Need PTR record changed
We changed mail servers so I need the ip address of our ptr record changed.thanks
Question
•
Domain Names/Static IP
Accepted Solution
Caller ID displaying incorrectly
My company changed our name a few years ago and the caller ID display shows our old name still.
Question
•
Business Voice
Accepted Solution
Bridge Mode inbound/ingress traffic issues
Hi, I recently received a speed upgrade to my service which came with a new Comcast supplied gateway. Previously I had been running on a modem I supplied. I was happy to see I could enable bridge mode for my service (I do NOT have static IP service). I set the gateway to bridge mode, plugged my lapt
Question
•
Equipment
Accepted Solution
prefix delegation size with SB8200?
I recently gave up my static IP addresses and figured I'd switch out my comcast provided modem with one I own. I purchased an Arris SB8200. Once provisioned, my CPE requested a prefix delegation (configuration unchanged). I received the same v4 address but only a single /64 for v6, which is insuffic
Question
•
IPV6
Accepted Solution
Disable SecurityEdge / Upgraded service and transparent dns proxying started after modem swap
Hello, my service was updgraded, and a new modem was installed: PN: CGA4131COM Since the modem install and updgrade to new service, our DNS is not resolving to those configured manually. No changes were made to any devices on the network other than the service upgrade/new modem. It appears there
Question
•
Connectivity
Accepted Solution
Looking for an update on my order for service
I placed an order for service on August 14th with Nasir Jones. He stated he should no something by the 18th or 19th of August. Since the date of my order, I have received no response from Nasir Jones. I have sent an email to him on the 21st and the 25th and he hasn't responded to either. This seems
Question
•
Customer Service
Accepted Solution
Size of DHCP-PD change
For a while now, IPv6 has been "buggy" for my Comcast connection. For example, IPv6 websites like Facebook and LinkedIn loaded slowly, if at all. Today, I was finally able to do some debugging. And what I found was that somehow the prefix that my firewall received from the cable modem changed. I use
Question
•
IPV6
Accepted Solution
Subnetting /48 to one /64
I have simple questions about IPv6 subnetting.We have EDI and are given /48 IPv6 addresses but need only one subnet. Currently we assign /48 addresses to all of our devices but I thought I might need to subnet it and assign /64 addresses instead because IPv6's host subnet is /64. My questions are:Is
Question
•
IPV6
Accepted Solution
Frequency of DHCPv6-PD change?
Since the replacement of my cable modem on my business service has been an utter trash fire with regard to service being "the same before and after" the replacement, as noted here, I have been relegated to using bridge mode and forgone my static IPv4 (and static IPv6) to actually get functional IPv6
Question
•
IPV6
Accepted Solution
Cradlepoint not getting the signal
Hi, my cradlepoint router is online through the cable modem. but it shows as not plugged in my account. on the device/router, the led lights of USB and internal modem are brinking (which means it is trying to connect per the document), but unable to get the signal. the led lights for signal always
Question
•
Connectivity
Accepted Solution
Having trouble getting a reverse DNS set up
I've called support twice in two days to get a reverse DNS set up for a client account, I think it's fallen into a black hole as these are normally done in minutes. I have all the info and a ticket from this morning's call.
Question
•
Domain Names/Static IP
Accepted Solution
Multiple phone calls to cancel business account but no one answers the phone
I have tried to call 800-391-3000 number over the last 4 days. I have tried 18 times over those days. (Yes, literally 18 times.) Every time is the same: I go through all the voice prompts, get to the purpose of my call, state that I'm calling to terminate service, and after about 30 seconds of silen
Question
•
Customer Service
Accepted Solution
Need a custom PTR /Reverse DNS record setup for one of our static IPs
If at all possible, we'd like to have this record in place in the next day or 2 since we are failing PCI compliance scans due to the generic PTR record being in place.
Question
•
Domain Names/Static IP
Accepted Solution
New Business Speeds
I noticed that the 'new' business speeds are now 35/100/200 etc. (instead of 25/75/150 etc.) When looking at https://business.comcast.com/support/internet/comcast-business-internet-speed-increases/ I have some hope that existing customers will be upgraded to the new tiers but not sure.
Question
•
Connectivity
Accepted Solution
Port forwarding will not work.
I've setup routers/modems before so this is not my first rodeo. I've configured the router properly on the 192.168.1.0/24 network and all of our internal clients can access resources outside the private network. My DynDNS address will successfully ping resulting with the internet IP address assigned
Question
•
Equipment
Accepted Solution
Adding 3rd party Wireless Mesh Network
I purchased a mesh wi-fi network (TP-Link Deco AX3000) and was trying to see if there is anything I need to know/do with the Cisco DCP3939B modem before I start to install these units. Thanks
Question
•
Equipment
Accepted Solution
Bridge Mode question
Hi All ... I am doing for volunteer work at a local church. We are replacing their exsiting network with new gear and setting up pfsense as their router/firewall. They have a technicolor (I believe) is the model name of their modem/router from comcast1. they do not have static ip(s)2. i would like
Question
•
Connectivity