Multiple phone calls to cancel business account but no one answers the phone
I have tried to call 800-391-3000 number over the last 4 days. I have tried 18 times over those days. (Yes, literally 18 times.)
Every time is the same: I go through all the voice prompts, get to the purpose of my call, state that I'm calling to terminate service, and after about 30 seconds of silence, the system disconnects the call.
I even called the residential service number: they transerred me to Business Services where I left a message (with an actual human). She said all the agents were busy and someone would get back to me that day. I received no call.
We are moving to the west coast on October 14, 2015!
Can someone help me with this?