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Hi there, thanks so much for taking the time to reach out to us about setting up your cradle point and I will be more than happy to help. Can you please send us a private message with your name, the full address, and phone number to the account?
Connection Pro Set up
Looking for assistance in setting up the Connction Pro Cradlepoint with my BVE phone system. The original installer did not set it up. I can't see where it should go within my network. I have the business modem with 1ethernet cable out to the network switch for the phone system and 1 ethernet out
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Call Forwarding Remote Activation didn't work
On top of the phone outage yesterday, we were not able to forward our phones. The Comcast web page for obtaining the RACF Access Number wasn't working. Trying to call the previous number we used was only meet with a cryptic "You do not have access to this function" message and then hung-up.
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Business Voice
Thank you so much for your time and patience. We truly want to help with getting the name changed for that line. Since the change was made in the portal and does not update on the phone, we will need to pull up the account. If you change your mind, p
Change name displayed on polycom phone
A person no longer works here and I want to change the name to "conference room" on that line. Even though the change is made in the portal, it does not update on the actual phone. BTW: If the user interface is poor by design and requires customer support, then comcast should impove access to custo
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I am so sorry to hear that you are also having this issue with your modem. I would love to assist you with the modem issue. Can you please reach out through private message with your first and last name, service address and account number or phone nu
Modem system uptime resets 3 times a day; Lose connection. Support no help
For the last 4 months our modem, w/ 13 static ips, loses connection intermittantly 1-3 times a day at random intervals. It takes around 3 - 4 minutes for the modem to resync itself. The physical cable is only 8 months old, connections are good and have all ends are new. When this occurs the system u
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Accepted Solution
Sigh. User error on my end. I believe that uninstalling and reinstalling the app fixed the intermittant problems I was having with the app - but then when I logged back in to the reinstalled app I entered my cell phone number wrong and well... if th
Do not receive Be Anywhere calls on my iPhone when working remotely
We recently became Comcast Voice Edge customers. Today I am working in my home office. I have the My Account App where my cell phone is turned on as the phone I want to ring/receive calls when my office dials my extension. However, so far they have tried to transfer calls about ten times today. O
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Hi Awesomevideo916 and welcome to the business forums. If you're having issues disconnecting your account or with your agreement, I can look into it. Please private message me your full name, the name of your business, the full service address an
Comcast won't cancel business contract without ETF
I need help for a dispute with Comcast Business over closing my business early therefore cancelling my account. Comcast is ignoring that I closed my business of one year because of financial woes and is trying to hold me hostage to a contract with them for 2 more years. They continue to bill me each
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Hi Cristone and welcome to the business forums. I would like to assist with your billing concerns. Please private message me your first and last name, the name of your business, the full address of your business location and the phone number asso
Service discount removed
Like has happened to many others, my service discount for service through my employer has been removed and I'm now being charged full price without the service discount since February. Why was this removed? How can I get it reinstated and credited? Can someone contact me (email or private message) t
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Hi TheJamaican and welcome to the business forums. I can certainly assist with your billing concerns and look for any commitment associated with your account. Please private message me your full name, the business name, the full address and the p
Moving to Residential Services
How do I verify that I have satisfied my contract? I am pretty sure, my contract ended awhile ago, but I just need to verify.
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Hi JulieM and welcome to the business forums. If the delay of your payment is impacting your services, I would like to assist. Please private message me your full name, the name of the business, the full service address and the phone number assoc
Billing Delays sending Payments via mail
It is a common pattern that Comcast delays appyling payments when sending checks through the mail. They will receive the check but not process it at their pennsylvania locations for several days making the payment outstanding. Why does htis happen?
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Hi series900 and welcome to the business forums. I can certainly assist with getting your laptop access. Please private message me your first and last name, the name of your business, the full address of your business location and the phone numbe
My business laptop WILL NOT access wifi hotspot, issue is blocked mac address
After several, ok numerous attempts to contact and get redirected thru help agents a connectivity issue has yet to be resolved. business contract and connection in office works on a new installation. Approved device list for on the road access, Iphone connects to xfinity secure and public wifi hots
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Hi mamadoro1 and welcome to the business forums. I would like to assist with your billing concerns. Please private message me your first and last name, the name of your business, the full address of your business location and the phone number ass
Moved my business where Comcast doesn’t offer service and they won’t let me get out of my contract.
About 4 months ago I moved my business about 2 hours south from my previous location as a better opportunity came up and Comcast doesn’t offer service in my new area. I called to cancel because I cannot receive the internet service anymore as it’s not available and I was told I would have to pay ov
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Hi Jl00pdata and welcome to the business forums. I would like to assist with your internet connectivity. Please private message me your first and last name, the name of your business, the full address of your business location and the phone numbe
Internet connectivity down almost everyday
Hi We are facing a donwtime with the internet. We have to reboot the router atleast 2 to 3 times daily. Could you please help with this issue.
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Jaysonlg, thanks for posting about your PTR request. Let's get it done. Please send me a private message with your full name, address, and phone number associated with your account. Please also include the IP address and where you'd like it to p
Need a PTR Record for email server
I need to set up an PTR record for my emailserver.Thank you jaysonlg
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Accepted Solution
Unable to log into voiceportal - phone support has not reset password
I managed to lock myself out of voiceportal.comcast.com by entering the wrong password too many times - I thought I had already set it up, but I had not, so it is still at the default password. When I try to log in with the default (at the suggestion of support) it states my account is locked and to
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Business Voice
Thanks for taking the time to reach out to us regarding your modem concerns. I would love to assist you and dig further into this. Can you please reach out through private message with your first and last name, full service address and account number
CGA4131COM Public Static IP to Private IP with port routing.
Not sure if this is the corredt forum for this question so please forgive if it isnt. Just spoke with Tier 2 @comcast and was told that with the CGA4131COM business gateway there is no way to 1 to 1 NAT a public ip to one of my private ip (local) that are running a service on a port that I need to a
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Thanks for taking the time to reach out to us through our business forums. You have come to the right place to get assistance with those open pedestals. Can you please reach out through private message with your first and last name, the service addr
Pedestal covers
We manage an HOA for a community which open pedestals, how would I go about getting these covered?
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Hello @dk1700, thanks for reaching out to us about this Access Point concern. We definitely want to further assist you with this. Can you please reach out to us through Private Message with your first and last name, business service address, and acco
Business WiFi Pro Access Point (C75) Custom Configuration
We are experiencing WiFi connectivity issues that apparently is beyond the scope of what your techs can assist with. It appears the APs are not handling the correct radio to use. Could you please give us the ability to select a specific radio for each SSID? Also, it would be helpful if we could all
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Hi dsinn. I can certainly review your IPv6 connectivity and check for any issues with your prefix delegation. Please private message me your first and last name, the name of your business, the full address of your business location and the phone
Suddenly unable to get a v6 prefix
I'm trying to troubleshoot a previously working v6 dhcp-client. It just sits there attempting to fetch a prefix (mikrotik).
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I am very sorry to hear that you are having issues with the ptr records. I would love to look into this further with you. Can you please reach out through private message with your first and last name, full service address and account number or phone
CC_Michelle
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Reverse DNS is flaky
Just over a year ago I had reverse lookups configured for my domains. Over the last week, they've been sporadically disappearing. I'll be emailing a friend for example, and all is well, and then suddenly messages will begin bouncing because the server can't do reverse lookup of me. Then in an
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