Unable to log into voiceportal - phone support has not reset password
I managed to lock myself out of voiceportal.comcast.com by entering the wrong password too many times - I thought I had already set it up, but I had not, so it is still at the default password.
When I try to log in with the default (at the suggestion of support) it states my account is locked and to change the password.
When I click 'change password', it tells me there are no questions on file and to call support.
I have called support, but apparently tier I support is unable to reset my password or unlock my account, and Tier II has not called me back; my account is still locked.