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554-bad dns ptr resource record
Hello, My company is haivng email sent through our static Comcast IP rejected from several spam blockers for the reason "554-bad dns ptr resource record". What do I need to do to resolve this issue? Thanks, Robert Harrold Castle Creations Inc.
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Domain Names/Static IP
Hello jps_richmond and welcome, All changes to websites, sharepoint, email management, etc. can only be done by being logged in using the account adminitrator email address. There is also permissions granting facility in Sharepoint that your administ
SharePoint - Unable to delete Web Parts
I edited (placing Web Parts) on some pages in my Comcast Hosted SharePoint account. Just testing the development .... .however my delete Web Parts icon is grayed out for some reason. My profile/security rights say "Full Control, Limited Access" ... not sure what this means ...please help!
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Community Best Answer
Hello MarkusMcNugen, As VBSSP-Rich was referring to, if you activate the business portal with a non Comcast hosted email the portal will send that email an activation email. In order to complete activation you would need to login to the email you
Account User Activation Error
I set my boss up with a user account to be able to view and pay our Comcast bill. When trying to activate his account he gets this message: "You are currently signed in as 'Eric D******' . In order to complete the activation of a different user, you must first sign out of your current session by sel
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Hello EricHorde and welcome, If you want to modify your Primary Manager Email Account (PMEA)use the following after being logged into the homepage:1. click on My Services2. then email and then Manage Email Boxes3. when you see your PMEA, right scroll
Change account Primary Manager
I need to know how to change my business account's Primary Manager account? Thanks in advance..
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Community Best Answer
Hello Dustin, Welcome to the forum. Sorry for the late reply to your post. What our support team recommending with a "vanity" domain is to create an alternate email "name" on your .comcastbiz.net. For example: Your current email address - salesco
Email address is too long...
I need help fixing a solution for our business. Our email address is WAY too long. We are trying to get it out in advertising but it is difficult squeezing all the letters in because it is so long. I contacted Customer Service about this and they suggested that I Register for a Vanity Domain that we
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How do you want me to send you a private message? Do you want to provide your email address so I can email you? I am not going to put my personal info and account # on this reply that posts to a public message board.
How do I switch to residential service?
Many years ago I got Comcast Business because it was a superior solution... but now I find that the residential service is 3x the speed for 1/2 the price. I have 50 Mbit down and 12 up on business and I pay ~$150/month! My question is, how can I switch from business to residential? Do the two share
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Hello Nathaniel, Need some additional info from you:" which happens to be the base account address " - Does this mean this is the Business Class Portal Administrative email account? a.) If so, then you will need to log in, manage services, emails or
Exchange issues with one address
So we are having problems with one of the e-mail addresses we use. Currently this address, which happens to be the base account address, is not showing on the GAL, nor is it allowing outlook to connect to it via exchange. We have had it set up to use imap right now, but would like to use exchange. W
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Hello stephanie, Sorry for the late reply to your posts. Our team has updated your primary email account. Please try to create the second email once again. If you are still having the same issue please post, so we may assist. Thank you
cannot create second email
was having problems with an email address not ketting me edit it. omeone in a support deleted it. it sill says 0/2 remaning. it has been days when can I create the second email?
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Hello johnniest and welcome, If you are having these type of issues, it is imperative that you check your Manage Services.Email. View Domain Info and make sure that ALL email users are using the required Domain info with each of the email address acc
Email Issues
We have one of our email boxes that is having trouble accessing the account ever since the change to the new Outlook. His password keeps getting rejected. He'll try changing the password and sometimes this works for a day, but then it gets rejected and just won't work at all. This has prompted SEVER
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Hello JenMill and welcome, If you are a business class pportal email customer, please try either smtp port 587 or 995. So you are manually configuring and email account and the smtp access timeout will vary due to device running the email application
email port??
I need my email account port and timeout information but can't seem to find it. I have my smtp address but not the port info. Can you help me
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Hello kgiles777 and welcome, Your CPNI security pin should arrive at your billing address in approximately 7 business days from you date of install. If you have a Business Class Portal secured email address i.e. name@business-name.comcastbiz.net, th
Cannot Setup Voicemail
Hi, When I dial *99 or the office phone number itself from the office phone, I get a busy tone and have not been able to set up voicemail. On the business comcast customer portal it shows my services as being live. I am still waiting on my security pin. My services were installed on 2/16. Could you
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PTR Record Request
We are changing our IP address range today on our business router. I need to have our PTR record changed for our email server. Please respond as soon as possible so that we can have this resolved quickly so our business email won't be interrupted. Thank you.
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Domain Names/Static IP
Hi hlothrop. You are correct the autodiscover record is specific to exchange. It allows for the automatic set up of email accounts on the exchange server with only the email address and password. This is used in place of the manual configuration pr
Setting Up Comcast Email on Domain Hosted Elsewhere
About a year ago I started down the path of setting up my domain (echopartners.com) to use Comcast email. I never could get it to work, despite the help from all the Comcast folks. Now I have just transfered my domain to a more capable registrar as I have been moving my website around and just today
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Updating Display Name - Exchange (GAL)
I have a client (the company owner) that want's her Display Name changed when she sends email (for legal reasons). The email address itself can remain unchanged. I updated her accounts Last Name to be correct in the account's settings/email setup, but it's still display's the incorrect (old) last na
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Apps & Services
Community Best Answer
Account / static IP / Reverse DNS
Greetings Brand new comcast customer as of a few days ago, the company I work for setup and has all the Internet purchased at the new office location. I am unable to determine if the internet service has a static IP assigned or if it is dynamic. At the same time if the Service includes a Static IP a
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Domain Names/Static IP
Thank you for the reply. I don't think my question is being answered. I have set up an account when I purchased comcast for my business. I didn't need to use the two free email accounts or the domain at the time. However, I now have a need and would
change existing long email @company name.comcastbiz.net to domain name?
I am rather new to this and would appreciate the help. I have two email addresses from when I signed up for comcast biz that I have never used because the comcastbiz.net in combination with what I chose as part of this email is just too long. I also have a domain name with comcast that is also kind
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Community Best Answer
Need PTR Update
Hi, Like several others that have posted I need a PTR update for the ip address of my mail server. It appears that gmail is now rejecting email from my server due to the failed PTR lookup. Can you address? Thanks, Dominic
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Domain Names/Static IP
Community Best Answer
I am trying to set up email forwarding from an alias email. Have been trying for days now. It keeps telling me my information is not available. What gives? I just ordered business cards with this email on it and I sure need forwarding to work. Please
Email forwarding dashboard broken
My email forwarding dashboard in the Comcast Business Class portal is broken. I just want to get rid of all entries and start over. They SEEM to go away, I get a popup confirmation that my edits were accepted, but then I check in a few hours and they've come back. I started a level 2 support trouble
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Hello gwingate and welcome, I am currently running Windows 10 and I can use the Business Class Email to add attachments by doing the following: * open up your email then select New Message * add the To email address, then add the Subject, then
EMAIL attachment help after downloading Windows 10
Can not attach anything in email now after updating Windows 10. When I try to attach a document. Hit the paper clip and the attachment wording pulls up but I cant see it. only a couple letters like it is hidden behind the TO: and CC:. I have updated and tried everything. I have business emails that
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Thank you! Ok, I followed your instructions for DNS with godaddy and I verified this domain on my comcast account and I added an email address with godaddy domain. How do I configure Outlook to set this email account up to send/receive mail? Thank
Kim
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Transferring domain from GoDaddy to Comcast
What settings in Godaddy DNS Managerr need to be changed in order for me to transfer my domain to Comcast Business? Thank you!
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