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Account / static IP / Reverse DNS
Greetings Brand new comcast customer as of a few days ago, the company I work for setup and has all the Internet purchased at the new office location. I am unable to determine if the internet service has a static IP assigned or if it is dynamic. At the same time if the Service includes a Static IP a
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Domain Names/Static IP
Hello kgiles777 and welcome, Your CPNI security pin should arrive at your billing address in approximately 7 business days from you date of install. If you have a Business Class Portal secured email address i.e. name@business-name.comcastbiz.net, th
Cannot Setup Voicemail
Hi, When I dial *99 or the office phone number itself from the office phone, I get a busy tone and have not been able to set up voicemail. On the business comcast customer portal it shows my services as being live. I am still waiting on my security pin. My services were installed on 2/16. Could you
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PTR Record Request
We are changing our IP address range today on our business router. I need to have our PTR record changed for our email server. Please respond as soon as possible so that we can have this resolved quickly so our business email won't be interrupted. Thank you.
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Domain Names/Static IP
Updating Display Name - Exchange (GAL)
I have a client (the company owner) that want's her Display Name changed when she sends email (for legal reasons). The email address itself can remain unchanged. I updated her accounts Last Name to be correct in the account's settings/email setup, but it's still display's the incorrect (old) last na
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Apps & Services
Accepted Solution
Need PTR Update
Hi, Like several others that have posted I need a PTR update for the ip address of my mail server. It appears that gmail is now rejecting email from my server due to the failed PTR lookup. Can you address? Thanks, Dominic
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Domain Names/Static IP
Hi hlothrop. You are correct the autodiscover record is specific to exchange. It allows for the automatic set up of email accounts on the exchange server with only the email address and password. This is used in place of the manual configuration pr
Setting Up Comcast Email on Domain Hosted Elsewhere
About a year ago I started down the path of setting up my domain (echopartners.com) to use Comcast email. I never could get it to work, despite the help from all the Comcast folks. Now I have just transfered my domain to a more capable registrar as I have been moving my website around and just today
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Thank you for the reply. I don't think my question is being answered. I have set up an account when I purchased comcast for my business. I didn't need to use the two free email accounts or the domain at the time. However, I now have a need and would
change existing long email @company name.comcastbiz.net to domain name?
I am rather new to this and would appreciate the help. I have two email addresses from when I signed up for comcast biz that I have never used because the comcastbiz.net in combination with what I chose as part of this email is just too long. I also have a domain name with comcast that is also kind
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Accepted Solution
I am trying to set up email forwarding from an alias email. Have been trying for days now. It keeps telling me my information is not available. What gives? I just ordered business cards with this email on it and I sure need forwarding to work. Please
Email forwarding dashboard broken
My email forwarding dashboard in the Comcast Business Class portal is broken. I just want to get rid of all entries and start over. They SEEM to go away, I get a popup confirmation that my edits were accepted, but then I check in a few hours and they've come back. I started a level 2 support trouble
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Hello gwingate and welcome, I am currently running Windows 10 and I can use the Business Class Email to add attachments by doing the following: * open up your email then select New Message * add the To email address, then add the Subject, then
EMAIL attachment help after downloading Windows 10
Can not attach anything in email now after updating Windows 10. When I try to attach a document. Hit the paper clip and the attachment wording pulls up but I cant see it. only a couple letters like it is hidden behind the TO: and CC:. I have updated and tried everything. I have business emails that
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Accepted Solution
I used this information before I posted the last message. I have connected with the same phone before but I did a hard reset to the phone. I believe I am not enetering the domain or user correctly. The link above says to use your full email addres
rbuck
I am trying to connect android phone to exchange account. I have tried every combination of domain, user, and server address Comcast has on its website. None are working. Any suggestions??
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Hello APA_Admin, For the alias counts not showing correctly, do you know when it started, as in after adding the 4th or 5th alias to the email box? Please note that email forwards are just forwards and not unique email boxes with information pert
Serious Problems with the Online Account Tool for Exchange
I'm having a terrible time with the online account tool. If I add a number of aliases for a given email user, then I list the aliases for the user, not all of them are shown in the list. One user has 8 aliases, but only 7 are listed. Another user has 6 aliases, but only 5 are listed. How can I know
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Hi laststraw and welcome to the support forums. I would like to assist with your email services and and see why you're not able to access it. Please private message me your account number, the name of your business and include the email addresses
Abysmal Customer Support -- Found I can do without service
Our service was interupted for 5 days now. I expect a credit for those 5 days. It won't happen, but I expect it. But the back fire on this, is that after 5 days of running without internet or cable phone, I found out I really don't need $250 delux Internet services from Comcast any more, and that us
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Account status / balance due (Please contact me)
Hi, I have an account that is overdue and disconnected. I'd like to get it paid up and reactivated, however the balance is a few hundred bucks higher than my last statement. Tried to email but no response and online chat never seems to be open. Can someone email me?
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Customer Service
Customer joke service
I have been trying to get email accounts on my Comcast Xfinity whatever new name they think of next.comBizmail sorted out to no real avail. So when I was finished with a service rep I get an email saying I am getting a service visit which I didn't order. So I called the telephone number on the email
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Customer Service
Accepted Solution
I am having similar issues. Our comcast email contacts are reporting they cannot receive emails from our company. Our external IP for the email server is 205.217.72.108. Can you help me with this issue as well? I can be reached at (edited for account
Re: Can't send email using my own server to comcast.net email addresses
Dear Comcast Support, I cannot send email to Comcast.net address. Could you please to support us on this issue? I am using Exchange Server 2010 My Mail server: mail.cladtek.com IP Address: (edited for account security) Thanks, Ernawan
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UPDATE Comcast Tier 2 Technicians resolved the issues. Problems were with the Comcast Exchange mail server and the associated email accounts of my workplace domain- some accounts had configuration bugs on the Exchange Mail Server side and were resolv
Cannot connect at all to Comcast Business email using Outlook/Thunderbird on work computer
I am able to connect using my Iphone, and of course the Outlook Web app through chrome browser works fine (been using that for weeks) but Outlook/Thunderbird keep giving username/password prompts and/or no connection whatsoever. I've exhausted all profile recreation in control panel for Outlook 2007
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Delivery Failure Message
Comcast hosts our domain, we are not able to send an email to one of our clients. The error message is: The recipient's e-mail address was not found in the recipient's e-mail system. Microsoft Exchange will not try to redeliver this message for you. Please check the e-mail address and try resending
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Apps & Services
Unable to create new user
I created a new user but was unable to log into the account. I noticed the account had pending next to it so I deleted and tried to recreate it. Now it tells me "The email address selected is already registered, please select another email address". Any suggestions?
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Apps & Services
Hello Benny, Welcome to the forum. Based on your post this is a possible filtering issue on those servers. I would recommend the following troubleshooting method. - Create an email using your email client without any content (signature, header, etc
Email Recipient not receiving email
I have a recipient (different domain) that is not receiving my emails - only to this domain. Not receiving any bounceback messages, errors, etc. They can email me just fine. Their IT person says they aren't using any filterning/blacklists/etc. They have tried checking their email through their web c
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Hello stephanie, Sorry for the late reply to your posts. Our team has updated your primary email account. Please try to create the second email once again. If you are still having the same issue please post, so we may assist. Thank you
Comcast_Jon
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12 years ago
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cannot create second email
was having problems with an email address not ketting me edit it. omeone in a support deleted it. it sill says 0/2 remaning. it has been days when can I create the second email?
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