554-bad dns ptr resource record

Hello,

My company is haivng email sent through our static Comcast IP rejected from several spam blockers for the reason "554-bad dns ptr resource record". What do I need to do to resolve this issue?

Thanks,

Robert Harrold

Castle Creations Inc.

Responses

Accepted Solution

CCMichaelM

Visitor

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226 Messages

5 years ago

Thanks for reaching out for help with your email on our Comcast Business Support Forums, robertCastle.

I can take a look and see what's going on with your emai services. I'll need to verify some information from your account with you.

Would you mind sending me a private message with your full name, address, phone number, the static IP your domain is pointing to and the domain your email is hosted from?

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robertCastle

New Contributor

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2 Messages

5 years ago

Private Message sent. Thank you.

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