We have one of our email boxes that is having trouble accessing the account ever since the change to the new Outlook. His password keeps getting rejected. He'll try changing the password and sometimes this works for a day, but then it gets rejected and just won't work at all. This has prompted SEVERAL calls to customer service, they've reset the password several times, they've had me change his security settings from the admin screen, they've now had him PAY ANOTHER SERVICE to try to fix this. I don't feel we should have to pay a third party to try to fix an email issue. And it's taken them all day and they've not resolved anything yet or offered any insight into what the problem might be, other than it's not his computer. Which we alredy knew. I don't know who else to contact at Comcast, our previous sales contact is evidently no longer employed there and we're not getting any help from customer service any longer. More than one person in customer service told us we were not the only ones experiencing this, but offered no solutions. Our business is heavily reliant on emails and this is clearly not acceptable - any contacts anyone has would be greatly appreciated.