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I am having a similar problem on a tec cg4131com. Every time I enter information on the static route screen, I get the same error "Failed. Please try again later, Gateway IP must be reachable. Netmask must match route address". it doesn't matter what
add static route to TEC CGA4131COM
I need users connected to our mesh network WiFi (Deco S4) to be able to print to a copier connected via ethernet to our Comcast gateway (TEC CGA4131COM). No matter how I enter the information in the Static Routing page on the TEC CGA4131COM, I receive the error, "Failed, please try again later. Mess
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@m3_del I sent you a DM, but I wanted to post here for others to see as well. I was able to resolve a similar issue (could not connect to VPN) by changing the modem from Advanced Bridge Mode to Basic Bridge Mode. Thanks and good luck.
Bridge Mode inbound/ingress traffic issues
Hi, I recently received a speed upgrade to my service which came with a new Comcast supplied gateway. Previously I had been running on a modem I supplied. I was happy to see I could enable bridge mode for my service (I do NOT have static IP service). I set the gateway to bridge mode, plugged my lapt
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We have a Netopia 4686-DL router that I believe provides firewall. The Netopia was necessary in handle former configuration - Windows Server 2003 requirements for static IP to allow VPN. Hoping that I can replace the Netopia with a new Netgear wirele
SBS 2011 Essentials & SMC8014
Want to use Remote Web Access to gain access to server running SBS 2011 Essentials. Can't seem to get past the SMC8014. There is a set-up wizard for routers in SBS but seems to only work with more generic routers (like those with UPnP). Is there a guide that will help me set up this router for Remot
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I only have this speed issue with the sites that I have transfered a bunch of data too (my parents, and the nyc site). The speed capping happens no matter what protocol/port is used. SSH, ipsec vpn, iperf, etc.
Bandwidth shaping/capping issue on my Comcast business line
I am paying for a 100/20 business connection and while I have no issues getting those speeds from speedtests/cloud providers/etc anytime I try to directly transfer data to my parents and/or friends my bandwidth is cut in half. This only seems to happen to places that I have transfered a bunch of dat
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Hi firstmed. I appreciate you posting your question about getting access to this folder remotely. This would be a personal networking issue and would be beyond the Comcast Business demarcation policy. I can say that you may need additional equip
Connect to a shared folder inside my network from an external host
Hi, I have set up a shared folder in 1 computer connected to the WiFi and I need give access to this folder to our accounting guy. I configured port forwarding but I am not getting access to the folder. Port forwarding is working; I have watch my security cameras in the office from a phone app every
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> gregw Oh wow, great answer! The step-by-step instructions taught me a thing or two and the problem is solved. Is there any discernible benefit from using a separate Cisco router/firewall instead of the one on the SMC gateway, besides the additional
SMC business class gateway in bridge mode with Static IPs
Hi, I am trying to use the firewall, VPN, VLAN etc. features on a Cisco 881 router instead of those provided on my SMC business class gateway. However, I am confused as to how to proceed with this while routing my public static IPs (I am paying for 5 from Cocmast) to devices behind my Cisco 881 rout
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@willbail Sorry ot hear that you are having trouble connecting to a VPN. We can look into this with you, if you could please send a direct message with your name and complete service address we can assist. To send a "Direct Message" to Xfinity Supp
VPN Connection fails
I have a Meraki MX65 Firewall that I am unable to establish a VPN connection to. I am not certain if my Comcast Modem is configured in the proper way and need some assistance to verify the proper configuration is in place. I have a static internet address.
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Business Comcast Internet Up ad Down all day - Braintree, Mass.
Service today has been up and down all day. Works fine for 2+ hrs, then users get knocked off VPN. I have had users get knocked off 3x today, 9:30a, 11:15a, 1:15p edt. Any update on when service will be restored completed. There was an update at 9:30 on ismyserivcedown.com, but nothing since.
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Connectivity
Update, today is my first time with extended use of the service for tele-comuting. I am frequently loosing connectivity with my sessions to servers at work over VPN. This morning speedtests shows my connection at aroun 6Mbps although right now the ba
low download speed
I've been consistently getting 16Mbits/s download speeds and it dropped to 2Mbits/s very recently (in the last couple of days). My upload is pretty decent though (faster than download, at ~5Mbits/s). I've rebooted the router multiple times with no luck. http://stage.results.speedtest.comcast.net/res
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I use sonic wall routers behind the comcast gateways to set up thje vpn.s you need to manually assign one of your external ip addresses to the outside interface of your netgear router. On the comcast gateway you need to go in to the firewall tab a
Connect 2 Offices
We have Comcast Business service at two of our locations. I would like to establish a VPN connection between the two. I am trying to use NetGear FVS318g's behind my Comcast (NetGear 3000) modems, but the performance degrades significantly with that configuration. Should I be bridging the Comcast Mod
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Can't add a static route in tec cg4131com
I am having a problem on a tec cg4131com. Every time I enter information on the static route screen, I get the error "Failed. Please try again later, Gateway IP must be reachable. Netmask must match route address". it doesn't matter what is entered, the same message is displayed. The destination ip
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Equipment
Thanks for visiting our Comcast Business Support Forums, DonC1967. I apologize to hear about your experience with us. I'd like to help with your questions regarding your VPN. Please, send me a private message with your full name and phone number. I'l
L2TP/IPSEC appear to be blocked
Well, I just had my first poor experience with Comcast Business phone support to the point where I was hung up on so I'll try to pose my question here. I am a long time user of the comcast service and SMC gateway device from them and I have multiple port forward rules set up, smtp, www, pptp, etc. T
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Particular websites blocked - 1and1 hosted
Hello. I cannot access my hosted website off my Comcast connection. I was able to verify that it is still up by VPNing out and checking it as well as switching to cellular. My site is located on 1and1's hosted sites. The IP address that is blocked is 74.208.87.1. Help as I really need to work on my
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Connectivity
Community Best Answer
firstmed, I agree with Phil. It sounds like you're looking for remote network access and for that you'll need a VPN. Yes-- you can set up forward ports on your BWG. Port forwarding will only work if the local machine that you want traffic forw
Connect to a shared folder inside my network from an external host
Hi, I have set up a shared folder in 1 computer connected to the WiFi and I need give access to this folder to our accounting guy. I configured port forwarding but I am not getting access to the folder. Port forwarding is working; I have watch my security cameras in the office from a phone app every
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Yes. I tried many browser and different PC. Seems like my home network is blocked to many China site. This happened before usually when China has big events. usually it can be back to normal in a couple of weeks. But this time is especially long and
Can't access a lot of website in China
Hello. I found that recently a lot of Chinese Website are blocked from my comcast business internet. For example: weibo.com This is a big site that can access using my cell phone data or VPN easily. But can't access with my comcast business internet. tracert here: Tracing route to weibo.com [36.51.2
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4G Backup Solution Config options
Currently we have Comcast Business in roughly 15 sites. All are configured with a firewall directly behind it with a static IP to connect back to the main office via VPN. If our router kicks over the the 4G I can live without access back to the main office, but with the static set on the firewall I
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Connectivity
I finally got through to a technician and they said the modem simply could not be put into bridge mode. Our IT said that there is not another option but bridge mode if we wanted vpn. Hence we will ride out the contract and switch to a more dep
Cannot connect to VPN
I use a VPN to connect to work. Lately I cannot connect at all. I have a Comcast Netgear CG30000DCR modem gateway. In looking over the forums, there seems to be a lot of problems with this particular modem. My VPN IT guys at work say it is not on their end. something with Comcast is blocking it and
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Hello Jeff, Welcome to the forum. Sorry for the late reply to your question. Technically this is "normal" in network routing as it is built to take the "closes" route between source and destination. Most (not all) connectivity issue normally stems
Internet Routing Issue
Our core business utilizes a comcast PoP on what is called Comcast legacy network. Comcast has provided us IP addresses in the 72.55.65.x range. One of our business partners utilizes a Comcast business connection at their office (located 6 miles away), we have a VPN tunnel which connects them to our
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Hello, how are you? I hope your night is going well. It sounds like you are doing all the right things. It's ideal for your modem to be in bridge mode and for the firewall in the modem to be turned off. This is perfect! If I were in this same scenari
Comcast Business Modem, Static IP and Unifi VPN
Hello, I'll start by saying I know enough to be dangerous, but I'm definitely not a pro at this stuff. I run a small business, which means I'm also my own IT guy. I use Unifi networking gear downstream of the modem and at one of my sites I recently had to reset a modem that hasn't been touched in 18
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Hello, how are you? I hope overall your day and weekend have been a good one! I am sorry you can't connect to the website. That is surprising you can connect with your VPN. Have you tested a device directly to the modem as well?
Comcast_JosephA
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protonmail.com: Blocked?
Is anyone else having problems connecting to https://protonmail.com? The only way I can currently connect to it is if I establish a VPN link through NordVPN first. This leads me to wonder if Comcast, for whatever bizarre reason, is blocking the site. I've already verified my own firewall is not gett
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