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kc7gr's profile

New problem solver

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16 Messages

Sun, Jun 21, 2020 3:00 PM

protonmail.com: Blocked?

Is anyone else having problems connecting to https://protonmail.com? The only way I can currently connect to it is if I establish a VPN link through NordVPN first.

 

This leads me to wonder if Comcast, for whatever bizarre reason, is blocking the site. I've already verified my own firewall is not getting in the way.

 

Comcast? Any comment?

 

Official Employee

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267 Messages

2年前

Hello, how are you? I hope overall your day and weekend have been a good one! I am sorry you can't connect to the website. That is surprising you can connect with your VPN. Have you tested a device directly to the modem as well? 

New problem solver

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16 Messages

2年前

Yes, I have. And the result is the same.

 

So, the question remains: Why is Comcast blocking protonmail.com?

 

Official Employee

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267 Messages

2年前

I will be happy to take a closer look at your account and equipment so I can assist you in greater detail. Are you able to send a private message so I can assist you further? If you can include your first and last name, your full-service address, and your account number (or phone number) this would be great!