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mccormacke's profile

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Tue, Jun 16, 2020 12:00 PM

Business Comcast Internet Up ad Down all day - Braintree, Mass.

Service today has been up and down all day.  Works fine for 2+ hrs, then users get knocked off VPN.

I have had users get knocked off 3x today, 9:30a, 11:15a, 1:15p edt.  Any update on when service will be restored completed.  There was an update at 9:30 on, but nothing since.

Problem solver


348 Messages


Hi there, thanks so much for taking the time to reach out to the Digital Care Team here through the forums. We are sorry for the delay and sorry to see that you are having issues with your VPN connection, we know how important this is for your business and you have reached the right team to help make sure we get this taken care of. Can you please send us a private message with your name, the full address, and the phone or account number?