I have been experiencing intermittant packet loss and latency issues over the past 2 weeks. Here are some trace snippets to help narrow down the issue. http://i.imgur.com/NkMgk.png http://i.imgur.com/6qZN4.png Gateway info: http://i.imgur.com/vhyHM.png http://i.imgur.com/M866q.png

I need to get a PTR record set up. I tried last week to just send a PM with my info to Comcast_Joseph without posting here, but that doesn't seem to have gone anywhere. So who do I need to PM to get this done?

Many of our customers are reporting this message: "Be careful! This sender failed our fraud detection checks." associated with e-mails they receive from us. This seems to indicate an issue with the SPF. When I query our domain, there appears to be an appropriate SPF. We use Comcast for e-mail servic

Sorry if this is the wrong place to ask this, but I couldn't find anywhere else that seemed more on-topic. Anyone know if there is an app that runs on Android smartphones by which I can access this forum and interact with others, and send and receive private messages? I know I can do it with a stand

Power was lost in my area on 6/29 due to the recent derecho. It was restored on 6/30 and I had no issues with network connectivity until 7/2 around 4:30 PM. Since then the SMC lights have been displayed as follows: Power: solid green DS: blinking green US: off ONLINE: off LINK: solid green DIAG: off

I've called in about this issue, but evidently they didn't fix the problem. Aside from being bugged by snail mail to add TV I don't want, I keep getting snail mail from your sales department trying to sell me business internet. The problem is I already have business internet, and it's annoying to ge

We're currently paying $109.95/mo for what our bill describes as "Premium Internet PKG". We are getting the speeds we were promised last summer, 27 Mb/s down, 7 Mb/s up, actually a little better than that. But now I see that 50/10 service goes for the same price. I can't find a way to upgrade on the

I am a business customer with a /28 of public IPs (13 usable). I was issued a Cisco DPC3941B device. I have a Mikrotik CCR 1009 router running behind the DPC3941B. I have read two opposite answers to this question: Can I put the DPC3941B into true bridge mode with my public /28 and allow my Mikrotik

Despite being the primary manager for our account, I cannot disable the hotspot from my profile. I had tech support disable the hotspot several times, only for it to re-enable the next day. The 2.4ghz spectrum is pretty full here and the hotspot isn't helping. What can I do to get it disabled perman

Well we got Comcast Business Internet about a month ago. Soon found out the DPC3939B did not play nice with our 3rd party VOIP system. We also did not want to pay the rental fee for the modem. So we purchased a SB6141 the other day and for two days straight I've called Comcast Business to activate i

First off, this seems like a rather odd way for us to communicate over billing issues using this medium (forums). But whatever, chat doens't work and tried calling after spending 20 mins looking for a business class phone # to call.. Finally thought I was getting someone and after playing the phone

I'm no longer a Comcast customer, but there are still PTR records with my domain names for the IP addresses I used to have. How can I get these obsolete PTR records deleted?

I've been able to set up my iPhone so it receives my comcast email without any problems, but it can't send any emails. Any help would be appreciated.

We are having problems with forwarding calls to a Tmobile cell phone. Can answer the call but it will drop the call everytme after 12 seconds and last night the call forwarding would not work at all. I have contacted both Comcast and Tmobile. On the second call to Comcast I was told that Comcast was

I was changing the DPC's private lan IP to 192.168.100.1 so it wouldn't be in the 10 range (as I use the 10 range behind me router and still want to be able to access the DPC's UI and avoid possible overlap of address space. well now the DPC UI is unreachable. I did a "show IP arp gi 0/0" on my rout

I used to go to Advanced Settings under Business Voice User to change BLF settings, but that option no longer appears there, and I can't find it. Is this a temporary portal issue, or has its location changed?

Please let me know how to update a pointer record. Have been on the phone for an hour with Vanessa who says that Comcast employees are not authorized to change pointer records. She tried to point me to mmmc.comcastbusiness.net/menandmice where we are supposedly able to do it ourselves. But that site

My company changed our name a few years ago and the caller ID display shows our old name still.

Hi, Im not sure if I am sending this to the correct group/location? Who would I speak to about getting PTR Records setup for my static IP's /29 ? Thanks, Metorra