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Voicemail Indicator
Each time I get a voicemail and I clear it, the indicator dial tone still tells me I have a message. I shouldn't have to write in each time I need the indicator tone cleared. I don't have a voicemail right now and it's still beeping as if I do. This is incredibly irksome.
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Business Voice
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Norton Business Suite
I am a long-time user of Norton Business Suite, provided through Comcast. The Comcast web site says that existing users can continue to use or switch to the Norton Internet Security product. Today, the computers on which we run the Business Suite came up with error messages. According to the messa
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Security
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New BVE Customer - User shows as Pending
I have one employee that shows as Pending. SHe has activated her account and logged into it. Any way to fix this?
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Business VoiceEdge ®
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About to loose a business customer
To Comcast: I have been a business customer for nearly a month now. Initally there was a High Transmit issue that had to be resolved to fix a signal problem with my modem. Every single night since then around 9-10PM EST my service goes down. This happens to be right in the middle of a live teleco
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Connectivity
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Need some help with my business class account.
Hello All, I've been running into some real issues with my business class internet account. I signed up for comcast business class on 9/25/11 at my home and used it to run my home based business, unfortunately I shut my business down about a month ago. I decided to keep the internet until the end
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Customer Service
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Business Forum Re-Design 2016
All, As you may have noticed recently this forum went through a re-design. The re-design was done in an effort to make the forums easier to use and through when using a mobile device. This responsive design will not only make interaction in the forum across all platforms a easy and consiste
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Announcements
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streampix
How do I upgrade my business account at the office to have more channels and also to have Streampix ?
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TV
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Remove SMB block
Any update on removing the TCP 445 (SMB) block needed to access Azure file services? Topic below shows this issue in more detial however no accepted solution was provided by Comcast. Not sure why the topic was closed as this still needs to be resolved. http://forums.businesshelp.comcast.com/t5/Conn
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Connectivity
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Comcast can't/won't activate my SB6141
Well we got Comcast Business Internet about a month ago. Soon found out the DPC3939B did not play nice with our 3rd party VOIP system. We also did not want to pay the rental fee for the modem. So we purchased a SB6141 the other day and for two days straight I've called Comcast Business to activate
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Equipment
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Issue trying to get an Account Number after having an Order Number
I have tried recently to sign up for Bussiness Internet. I originally had signed up both Internet and Voice, as they said it was avialable in my area around the 1st of the month. I noted I need service up by the 17th since we started this. That order was rejected stating they cannot offer voice in m
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Customer Service
Official Solution
nighthawk cm2000
Is the nighthawk CM2000 now available for use on Comcast business?
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Equipment
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Intermittent dropped connection
Hi, Has anyone experienced problems with intermittent dropped connections? I have had service techs over to my home business numerous times, but they have not found anything. Sometimes this manifests as lag spikes or high ping times to servers for 1-20 seconds and other times it is a completely drop
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Connectivity
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Reverse DNS delegation on ipv6 assignment
What is the process to have my /56 reverse dns delegated to my own DNS servers?
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IPV6
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Serious Connection Issues
Over the last week my business has been seriously affected by intermittent connectivity problems. On three occasions service techs have come out to our building and found that the signal on our line is too high. On each occasion the tech has changed a splitter on the line to our modem. This helps fo
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Connectivity
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Permanently disable 'xfinitywifi' Cisco DCP 3939b
Comcast offers a public wifi using their customers' wifi as the hot spot. Ever notice a wifi nearby with great signal that needs no password to connect to? Well that is 'xfinity wifi'This allows people like myself to sign into your wifi for free by logging in with my xfinity email and password at an
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Equipment
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Unable to access website
We are unable to access the website: https://hps.medcity.net/CustomerLogin.aspx?serviceLocationId=OTcyMw%3d%3d We have verified that it works with another ISP. Please advise.
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Connectivity
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Where is Selective Call Rejection?
Went to block a number today on our Business Voice Portal, and I can't find the Selective Call Rejection option I've used so many times in the past. Has it moved and I'm overlooking it, or is it gone?
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Business Voice
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How are the IPs delivered from the business gateway?
This is a pre-sales question, but the sales folks do not seem to be able to tell me. I am looking at getting a block of static IPs, and from what I gather, I will need to use the business gateway for this. I was told that I could use my own router. How are the static interfaces coming from the mo
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Domain Names/Static IP
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Domain Name Provisioning delay
My office has been without email for several weeks. We were assured that once our Comcast was installed that pointing the email would be easy.... My tech spent over 4 hours working on the issue yesterday just to be told it would be a 24 hour wait until the domain would be available. The 24 hours i
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Domain Names/Static IP
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Need an assist in reseting gateway password
Previous admin has left and apparently changed the default password.Thank you!
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Equipment