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Business Gateway Password Reset

Hi, could somebody please reset the username/password to our business gateway? I've tried the cusadmin/highspeed combo and it's not working. Thanks!

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Return Business Class Modem to UPS Store

I need to return the modem for my business internet service, can I use the UPS store option for a Business Class modem return?

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Able To Forward Incoming Call To Different External Number On-The-Fly?

We have Comcast Business Voice. Is there a feature code available that would allow us to forward an incoming call to an external number on the fly? I guess it would go something like this: Incoming call wants to talk to someone who isn't here. We place the caller on hold, enter a feature code and a

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Wanted to buy my own modem.

We have a double play (internet deluxe and 2 lines of voice) and we wanted to get rid of the $12.85 equipment charge to save some money. Right now we have 2 separate equipment which are the SMC that they said for the internet and the Arris TM822 I belive for the Voice lines. I was told by Comcast Se

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Porting of numbers

On November 1st,  2014, I moved my office location into my home for economic and health reasons.  I asked that AT&T be able to port my numbers as Comcast is not available in my home.  Today is December 10th and the request has not been honored yet.  You have virtually put me out of business by not h

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Signal drops frequently

Hey Comcast... I wanted to just contact you directly, but there is no option for that... so here goes with a public post.  Why is it that your supposed "business class" service drops about once a month?  I had a T-1 line for 7-8 years and lost the signal only twice, and one time was when some constr

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Need to restart domain transfer procedure

Please restart domain transfer procedure.  I forgot to write down Comast "Step 5" "CNAME" Alias and Destination Domain.  Now I get error message "unable to register contact administrator etc..."

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Intermittent connectivity/drops

Certain time of day, this occurs on my modem. Logs are filled with T3 timeouts and none of the people that I talk to seemed to understand that there is an issue. Had a scheduled appointment on 10/6/2018 but no one ever showed up. I just need someone to check the line outside on the pole at this poin

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Happening again... 6.86 Mbps down...

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Upload a pre-recorded greeting

We worked with a recording studio to record our voicemail greeting. Is there a way to upload this to my phone service and use this file as my greeting?

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Comcast Goes out when Power Does. I have a generator

We have been having some storms here in Memphis quite a bit. I lose power for a few hours at a time. I have a generator and battery backup. But as soon as the power goes. So does my connection to the internet. My main office a few miles away doesnt have this issue. They run for hours. How can I get

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PTR request

Hello!New customer here - after just jumping ship from another provider.I need a few PTR RRs set for some of my static IP addresses, and it seems like that's handled more here in the forum than through a ticketing system.  I have four (4) to add . . .  who can help me out, please? Thanks,   - Christ

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Where did smtp.w14e.comcast.net go? What SMTP settings do I use now?

I have a Linux server with Postfix configured to use smtp.w14e.comcast.net and a valid @something.comcastbiz.net username and password.  It was working some time ago, but I've now discovered that the relayhost = [smtp.w14e.comcast.net]:587 no longer resolves in DNS.  What outbound SMTP host should I

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Linking/Merging Accounts

I have four accounts, three of which are under one login, while the fourth is under a second login. I would like to get all four accounts under a single login. I just need to know what I have to do in order to accomplish that.

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Arris TM608G and VOIP PBX

We have Comcast Digital Voice with 5 phone lines and are currently upgrading our PBX system to a VOIP PBX system (FreePBX). According to the datasheet for this Arris device, it supports SIP.  Is this true?  Can I plug an ethernet cable into the back of the Arris and trunk it to our IP PBX?

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Extremely frustrated with Business Class Website & Email

I have been attempting since 4/9 to create either a forward or an alias for an employee who recently left our company.  I opened a support ticket on 4/9 and at that time was told it would be elevated to tier 2.  On 4/14 I called back and was told my issue was resolve (it was not) and at that time I

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How do you setup text/email outage alerts?

Comcast *Business* has been *heavily* advertising the ability to setup text/email outage alerts on the Golf channel for several months. So, today I register my business account on the business portal and I can't find outage alerts setup ANYWHERE on the portal. I talked to two reps that werent even a

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PTR record for outbound email

We need a valid PTR record for an address hosting a mail server we use for sending email alerts. Due to infrastructure and client restrictions, we must use this external server for outbound email alerts initiated by our SIEM product. Where should I direct this request?

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Received replacement modem, /very/ displeased with receiving a discontinued refurbished device.

In a previous post, https://forums.businesshelp.comcast.com/conversations/equipment/time-to-get-a-replacement-for-the-old-smcd3gccr/633cf41548c60d55e60592dc , I asked about replacing my old SMCD3G as it was starting to randomly lock up, requiring a power cycle.Getting a replacement was painless, cre

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Remove SMB block

Any update on removing the TCP 445 (SMB) block needed to access Azure file services? Topic below shows this issue in more detial however no accepted solution was provided by Comcast. Not sure why the topic was closed as this still needs to be resolved.  http://forums.businesshelp.comcast.com/t5/Conn

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