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Comcast_John

Could you please address my issue below that has been there for several days. I see that you have addressed others since mine has been posted.Thank You.

Question

 • Domain Names/Static IP

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Configuring Static IP

I am looking for information on configuring Static IP . I am planning to host a wenserver on one of the box. Do i need NAT configured on Wireless Router ?I have wireless router WRT54G2 .WR I T54G2

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 • Domain Names/Static IP

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Connectivity drops

For over a week now, we are experiencing frequent connectivity drops that typically last for a few minutes.

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 • Connectivity

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Connectivity issues....again

First off, thanks to another poster, I see that residential customers in various areas are getting a free speed boost increase at no additional cost. Are us Business Class getting shafted or are we also getting a free boost in speed? See Here Secondly, I am really starting to wonder if it will be be

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 • Connectivity

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Disabling PublicWifi/XFINITY WiFi

After reading the woes of several customers here in the forums, I called Comcast to get the public Wifi disabled.  The tech support guy at Comcast disabled XFINITY Wifi (Public Wifi) for my gateway. Sure enough, I stopped seeing the xfinitywifi network immediately. However, after I power cycled the

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 • Business WiFi

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Public WiFi Hotspot

We stumbled on our Comcast/Xfinity's Public WiFi broadcast after a newer modem model was installed. While Private WiFi can be disabled by the business customer, Public cannot.  This answer is the last answer of multiple previous answers given by Comcast.  At first it was, "somebody at Comcast must h

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 • Business WiFi

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Email Migration Help

I have tried calling the helpline number several times and nobody picks up. I have an account I am locked out of due to the migration. Could someone assist me please.

Question

 • Web Services

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No edit Website option

I have 1 Registered Domain, and when i click manage websites, on the next page there is no edit website link, just edit/manage Domain.

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 • Web Services

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Voicemail Indicator

Each time I get a voicemail and I clear it, the indicator dial tone still tells me I have a message. I shouldn't have to write in each time I need the indicator tone cleared. I don't have a voicemail right now and it's still beeping as if I do. This is incredibly irksome.

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 • Business Voice

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Lost v6 PD prefixes

I'm on a business account because I needed five static v4 addresses. Trying to get PD working again.I'm still getting a single /64 for devices connected directly to the Comcast router, but when I view its "LAN ipv6 setup" page, it says the "ipv6 prefix" is :: instead of the /56 that used to be assig

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 • IPV6

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Frequency of DHCPv6-PD change?

Since the replacement of my cable modem on my business service has been an utter trash fire with regard to service being "the same before and after" the replacement, as noted here, I have been relegated to using bridge mode and forgone my static IPv4 (and static IPv6) to actually get functional IPv6

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 • IPV6

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PTR Request

Good morning,I have sent a couple of PMs to different individuals about this need yesterday and have not received any responses. Who can help with the records for 3 of our addresses? J.D. Jankowski

Question

 • Domain Names/Static IP

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PTR request

Can someone send me a message, not sure I'll get a notification via e-mail here.

Question

 • Domain Names/Static IP

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Static IPv6 not available on my modem according to Comcast, despite website saying it is available.

I was just told by Comcast Support that although I have a static /56 IPv6 assignment on this website (at https://business.comcast.com/myaccount/Secure/ManageServices/Internet/ViewStaticIPSettings/) that goes along with my /29 IPv4 assignment, they can't assign it to my modem: Amara: I did take a loo

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 • IPV6

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Getting service restored after online Credit Card payment on a weekend day

Hello my business internet and phone service was suspended for nonpayment.  The check was mailed out 12/02 and you should already have it.  However I paid online via credit card so I could get service back immediatly. Payment conf#1283165342.  I can not get anyone on the phone line to help me it kee

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 • Customer Service

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Is it necassary to notify Comcast when performing network security scans?

As the title describes. My company is wanting to perform a security scan of our network infrastructure from an external location which will involve our static primary public IP will be scanned from another public IP .   Is is necassary to notify  Comcast as such ?

Question

 • Domain Names/Static IP

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My Account is Missing My Bill

I got an email stating that my bill was ready, but it isn't in my account! Please help me fix this!!

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 • Customer Service

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Unburied cable

Just had tech redo cable that used to be aerial and he just used underground cabling but it is just exposed is there someone supposed to bury it otherwise I want it back to aerial can’t be in the backyard exposed

Question

 • Equipment

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Past due account

Hello team,   The acconts mentioned below had not received the payment even though the checks had been issued. The checks been sent to the remit address listed on the invoice. we don't want this account to be disconnected. The check had been sent on september 1st. please replay on this ASAP.       T

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 • Customer Service

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WORST UPLOAD SPEEDS EVER - GOING ON FOR OVER 1 MONTH !!!! NOT EVEN AT&T ADSL IS THIS SLOW !!!

THE UPLOAD SPEEDS I AM GETTING ARE IN AVERAGE 1MBPS !!!!!! THEY SHOULD BE OVER 25-30 MBPS !!!!

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 • Connectivity

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