Insanity at comcast.com website?

I've had Comcast Business service for just shy of 2 days. About 4 hours ago it stopped working, and I've been trying ever since (using a tethered phone for access) to find someplace on comcast.com that might either give me a status report, document the outage, let me chat with a business chat person, etc etc. No luck. The help pages all tell me that if I go to such-and-such a page there will be a link, but when I go there it doesn't look anything like what was described and there is no link. I've tried in both Safari and Firefox. During all of this thrashing around I was asked to log in at least 30 times.

Is there a URL that I can go to to get a status page? An outage map? A live chat?

When I do a traceroute it is obviojus that this is a problem deep inside Comcast and not with my router or my cable drop or even my neighborhood. You'd think that *somewhere* they would have an outage status page.

It took me a long time to find a phone numbrer to call, but when I called it I couldn't get past the robot and there was no "press 5 to get a sane report on outages in your area" or something.

Like I said, I've been a customer for about 2 days. What do you long-time customers do whe you need outage information from Comcast?

Responses

Accepted Solution

user_Phil

Advocate

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1.1K Messages

6 years ago

Hi bkreid49 and welcome to the business forums.

I appreciate you reaching out in regard to your service issues. I can certainly assist with your services.

Before that, here are some helpful links.

For our chat services, you can find that when logged into the business portal:

https://business.comcast.com/support/accounts-billing/comcast-business-accounts-online-chat/

There are two places to check the status of your area. For Xfinity customers:

https://www.xfinity.com/support/status/

For Comcast Business customers:

https://business.comcast.com/support/accounts-billing/check-comcast-service-health-status-outage/

To look into your service issues you're currently experiencing, I'll need your account information in a private message. Please private message me your full name, the name of your business, the full address of your business location and the phone number associated with your business account.

(edited)

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bkreid49

New Contributor

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5 Messages

6 years ago

You said:

For Comcast Business customers:

https://business.comcast.com/support/accounts-billing/check-comcast-service-health-status-o...

When I go to that URL, I get a page that says "

Upon signing in to My Account, the service status toolbar will display in the footer of your homepage."
Never mind that I'm already signed in. It seems to want frequent sign-ins.

When I sign into My Account, there is no footer on the homepage and only about 6 things that can be clicked on.

(edited)

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JayKay

New Member

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2 Messages

6 years ago

I fully agree with bkreid. This problem was supposedly going to be resolved hours ago. I have lost a whole days service. Does Comcast plan to credit my account? I think you need to provide much fuller information than you have been. Really poor customer service skills on display here

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bkreid49

New Contributor

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5 Messages

6 years ago

I've talked to friends who are network operational engineers, and they tell me there were trunk fiber cuts in more than one Silicon Valley location. If that turns out to be true, then this was sabotage. The phrase "fiber cut" doesn't mean cut with a saw--usually it is a backhoe or bulldozer that is responsible. But you can do it with a fine-tooth hacksaw.

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bkreid49

New Contributor

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5 Messages

6 years ago

But, of course, I should have heard about this from Comcast and not from colo gossip.

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JayKay

New Member

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2 Messages

6 years ago

EXACTLY!!!!!!

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bkreid49

New Contributor

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5 Messages

6 years ago

None of that works the way you say it does. Maybe there is a special flag on my account so that when I log in I get garbage. I guess I'll have to endure a call to customer support to find out how much my bill is and learn where I need to send the money. It's a good thing that the actual internet service works better than the pathetic website.

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user_Phil

Advocate

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1.1K Messages

6 years ago

Good morning, bkreid49.

I am sorry to hear that you're still having problems with the business portal at https://business.comcast.com/. I appreciate you letting us know that this is still going on. I'll need your information once again in a private message to look into this. May I please have you private message me your full name, the name of your business, the full address of your business location and the phone number associated with your business account?

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