Hello. Fall 2020 we signed up for the managed router and Comcast installed the Juniper SRX1500. It has been working fine except it’s a magic black box... there is no login, no admin, no reporting, no notifications, no settings, no configuration. People I have asked look at me like I’m as

Business support has stated that this is beyond Comcast purview. Posts here seem to indicate that we have to private message one the CC members here. Please help with this.

I'm trying to connect my bluetooth headset for use with the VoiceEdge desktop app. Under settings, it finds my headset under speakers, but it does not find my headset under microphones. I'm using an MPOW hc3 headset. In most applications (zoom, etc.) the headset appears in both the speaker and micro

My organization has a Comcast business internet account that is critical to our operations. If the service goes down, is there a gaurantee as to how quickly service will be restored?

I have a Cisco DPC3941B. I have both the 5ghz and 2.4ghz Wi-fi networks disabled under the Connection | Wi-Fi menu, however recently I noticed that the 5ghz light on the modem is blinking as if it was enabled. I have tried to re-enable and disable the 5ghz wifi, but the light continues to blink. I

Can I get somebody to please delegate the rDNS lookup for our /29 block -- We want to send the reverse requests to NS0.DNSMADEEASY.COM (primary) and NS1.DNSMADEEASY.COM (secondary). When the block's been delegated, would you be so kind as to tell me which notation you've used for the reverse lookup

Hi, I think the residential service would be better for my needs. I have my own modem. How could I accomplish the switch over? Thank you.

My office phones Panasonic KX-TPA65 are provided by Comcast with our Business VoiceEdge plan.  I didn't realize when they gave these to us that my phone doesn't work with a blue tooth headset, only a corded headset.  This does not work for me as I am up and down all day long. Can you please recommen

I've had to reset my modem and need to have my PTR's reset

The sale representative offered the $300 prepaid gift card for us to sign up with Comcast business back in January. Now more than nine weeks, I still did not receive anything. Today, I called the Comcast reward center about this offer; they told me that they did not receive any information about a $

I'm seeking assistance in getting a pointer (PTR) record associated with one of our IP addresses, thank you.

Does Comcast have a Third Party modem that supports static IPs and LAN side SNMP monitoring?

Hello,I need to get a reverse DNS record setup for IPv6.

I need my router password reset. I must of miss type when i was changing it from default

How do I remove offline devices which has reserved IP addresses? I have several IP addresses which I want to re-use, but am unable to because they are assigned to offline devices which will no longer be used at our facility. When I "disconnect" them, they get added to the block devices list, this ma

Small office with a few employees on 35Mb/5Mb in Albuquerque with several years of mostly trouble-free internet service that's been stable enough for using a 3rd party voip service hosted out of state. Around August 26-27th an outage affected the area that looked like this:    Comcast tec

Will you be adding this channel to your lineup @ Comcast.  I hope so!

Hello, I have a dvr for cctv(camera system) and I have 2 switches  connected to the comcast modem and one switch connection is pluged into dvr internet input, all equipment has cameras hooked up to it, when I set setting on dvr to dynatic ip, all cameras work good and dvr sees internet connection, w

We have a DPC3941B in pass through mode with static IPv4 and IPv6 addresses. I am having trouble getting IPv6 routing through the modem to our firewall. There are three possible ways that this could work: 1. Put the modem in bridge mode and lose our statics. This will allow our Ubiquiti router to us

Good Afternoon All, I have been having issues with my CBR-T modem broadcasting the xfinitywifi public hotspot. I tried going through the support approach which resulted in my modem being swapped out multiple times. My original modem was a DPC3939B which broadcasted the hotspot for my guests. I start