Skip to content
vitsiminc's profile

New problem solver

 • 

3 Messages

Fri, Mar 12, 2021 11:35 AM

Need to reset my PTR

I've had to reset my modem and need to have my PTR's reset

Responses

Accepted Solution

New problem solver

 • 

3 Messages

1 m ago

Nothing special, just cannot connect to my servers anymore. Last time this happened was over two years ago and resetting the pointers fixed it.

Official Employee

 • 

238 Messages

No problem! You have reached the perfect place for help with resetting the pointers. Over social media, we have a corporate Digital Care team of expert specialists on standby ready to serve you for issues such as this. To further assist, would you mind sending us a private message by clicking the "message" icon on the upper right page of our forum page. Once you click on that, input our shared handle Comcast Business to send us a private message with your name, address, and account number or a phone number linked to the account to verify each account we'll be modifying the PTRs on, as well as the IPs and the respective domains they need to point to.

Official Employee

 • 

4 Messages

1 m ago

Hi there, @vitsiminc, thank you for taking the time to reach out to us. I am sorry to hear of the service issues you have been experiencing. We can definitely look into this further with you. How often is your modem resetting? Have you noticed any specific behaviors prior to resetting?