Domain Names/Static IP
Managing, controlling, and support for Custom Domain Names
New Contributor
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4 Messages
Saturday, April 24th, 2021 7:18 PM
Need a couple of PTR records
Business support has stated that this is beyond Comcast purview.
Posts here seem to indicate that we have to private message one the CC members here.
Please help with this.
Question
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Updated
2 years ago
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Responses
Accepted Solution
Comcast_Airelle
Official Employee
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57 Messages
2 years ago
Hi there! We would be happy to assist you. Can you initiate a chat and start with your full name and address? To start a chat, please click the chat icon in the top right of the page! Search for Xfinity Support, if needed. Talk to you there!
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user_baec60
New Contributor
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4 Messages
2 years ago
Hi Airelle,
The only Xfinity entry is for XfinityLive started one there, when I try to enter your name, it states there is no such user.
I did start a chat with ComcastBusiness.
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user_baec60
New Contributor
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4 Messages
2 years ago
Wow.
It took forever to find this forum. Set up of the PTR records took less than an hour.
Thank you CC Business support.
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