I've been waiting since last week for a response to our ticket, but have not received any information.   We have a Comcast business account and our login should allow us to be able to access Xfinity Wifi hotspots, but we constantly get an error saying the login is incorrect. We've verified several t

Using the new voiceedge Windows App and USB Headset.  The headset will ring when there is a call, however if I have my headset on the charger, I can not hear when a call comes in. Is there a way to simultaneously ring a different audio device (PC sound card/speakers) and the headset so I can hear wh

Sorry - I haven't seen this in the boards.  Can I configure our Comcast router to open a DMZ or do I need to order static IPs?   I just need one system that I can get to from the outside world.

Hello,  I recently had a support ticket open for an issue with my business voice service, to fix the issue they had to rebuild/reprovision my phone number from scratch and ever since then I've had no voicemail.  When someone calls or I try to access by *99 from the phone it states "The mailbox numbe

A few weeks ago I rebooted gateway hardware trying to troubleshoot a problem and I suspect I got an upgrade on the firmware for the CG3000DCR. After the reboot, I was unable to connect directly to port 22 from outside which I have mapped through to an internal server.  At first the problem wa

Does anyone have any experience using the Nighthawk CM2000 Cable Modem with their Comcast Business internet? It's not listed in the list of approved devices (https://business.comcast.com/support/internet/comcast-business-cable-modem-device-compatibility), but it's an even higher spec then the approv

Hello, do you have a version of Comcast for Business' W9 that has the following remit-to address listed for payment? Comcast PO Box 37601 Philadelphia, PA 19101-0601 Our payments are currently routing to a different address, and we need the updated W9 to make changes. Thank you!Emily&nbs

There is no info about this and what it does.

Hello I’m checking on the status of my girl card… I was promised 2 $200 gift cards when I signed up to pay my first bill because I opened up 2 accounts… my bill is $364 due 12/30/21 and I need my gift card so I can use it on my first bill… the only reason why I chose Comcast was because they were do

We would like to have a pointer record added.  Thank you.

How do I either delete or reset user accounts? I'm trying to remove old employess

Is there a way for me to control how Caler ID on Outgoing calls shows up?

We are unable to access the website: https://hps.medcity.net/CustomerLogin.aspx?serviceLocationId=OTcyMw%3d%3d We have verified that it works with another ISP.  Please advise.

I got Comcast Business people's attention and the problem is solved! THANKS Comcast Business for responding to my persistence! The answer is, the 35Mb speed tier for the Business Starter Internet tier hasn't been released in the midwest, which includes Indianapolis, Indiana. THE CAUSE of this w

I am still waiting on someone to address our issues with WIFI Pro. When i use the portal address to set it up it tells me we don't have a subscription. A ticket has been started a couple days ago and still no word yet. I am a new customer and would appreciate HELP.

Where can I find replacment music for on hold music and how do I change it.   I have tried to change the music to something I have loaded on my computer but it gives me an error message of .wav file using 8kHz, mono, 8bit, mu-law settings with a maximum size of 5MB.

I need to create a new comcast email address with the use of @comcast.net.  The business cards have already been printed. I cannot figure it out....:( Can someone please assist?   🙂

Is there somewhere that I can file a complaint?

I have had more outages than I can remember so I've started tracking them with UptimeRobot (https://status.chrisshort.net/788638365). It shows every outage I've had since shortly after the outages began. I've had three different techs come and clear the house of any possible issues and have replaced

The 'highspeed' password does not work when trying to log into the admin tool login. I need a reset please.