New problem solver
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2 Messages
Also - Mystery BROADCOM_GUEST wifi hotspots...
I've had an escalated ticket put in for two weeks, with no answer from Comcast at all on what is going on. I have 6 mystery broadcom guest wifi hotspots, plus a "hidden network" hotspot coming from my comcast business modem. There was another post about this, with 2 people having the same issue, and it is now locked... with no solution posted.
This poses a huge security risk for my company... we are a software development company working directly with the medical industry, can you imagine what HIPPA has to say about a huge security flaw allowing my neighbords direct access to my modem from a guest hotspot that nobody in Comcast seems to have any idea about?
Help?
Accepted Solution
dagreen4229
New problem solver
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2 Messages
5 years ago
--Dave
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Comcast_JosephA
Official Employee
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274 Messages
5 years ago
Hello, I hope outside of this service and security concern, your day is going well. I am sorry to hear you have not heard back about your ticket. Do you still have your ticket number? It sounds like we may have a service issue to focus on and a security issue. Are you able to send a private message with your account information so I can make sure we work on these issues accurately? If you can include your first and last name, your service address, and your account number (or phone number) this would be great and will help me get started.
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CC_Anisa
Problem solver
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348 Messages
5 years ago
Yay! We are so glad to see that you were able to find a resolution and if you do need anything else, please let us know as we are always here 24/7.
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drazen_jukic
New Contributor
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1 Message
4 years ago
So is the factory reset the only solution?
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user_076072
New Contributor
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1 Message
4 years ago
I'm having the same problem, no one will call me back. they claim they have never had this complaint, I asked them to simply do a quick search and they tell me they can't even do that.
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tinyee
New Contributor
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1 Message
3 years ago
i have the same problem after lose power
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user_1cb07f
New Contributor
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2 Messages
3 years ago
I need the Broadcom_guest SSIDs turned off.
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MetsFaninCA
New Contributor
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7 Messages
3 years ago
i am having the same problem. how can i get this addressed?
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user_6101ec
New Contributor
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1 Message
2 years ago
I have the same problem. I also have a static IP so doing a factory reset is not an option. How can I get this addressed?
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