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Have you tried without the underscore? ComcastDena

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/59 prefix delegation block changed...

I have a /56 static on Comcast Business. Recently I had a cable modem issue (as determiend by comcast) and the cable modem was replaced.  Everyt

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Hello, and thank you for taking time out of your day to post on Business Forums. I can definitely see how this would be a problem and would like to assist with a resolution. There are a few questions I have: Are you only having issues with this speci

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Website not loading

Issue started Feb 6 2021 with a website courrielweb.videotron.com not loading. After 5 reported tickets with Comcast we are at lost for a solution.&n

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Accepted Solution

Hi! Thank you very much for taking the time to reach out here for support. We can definitely lend a hand and help you out with an admin password reset for the modem. I'm so sorry the password it was changed to was never written down for you to keep f

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Reset the cusadmin password

We need to access the Admin Tool but whoever set it up changed the default password and didn't document it. How do I go about resetting it?

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Hi there! We would be happy to assist you. Can you initiate a chat and start with your full name and address? To start a chat, please click the chat icon in the top right of the page! Search for Xfinity Support, if needed. Talk to you there!

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Modem dropout

The modem on this account has been dropping out and reconnecting 6 minutes later. The most recently this afternoon. Why is this? It sets off alarms a

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Hello @user_a3fddd and thank you! I really appreciate you being a member of the Comcast Family! Please create an original public post so that we can assist you further.

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Line issues? Dropped calls, unvailables

Lately, I'd say within the past month, we've been having on and off issues with calls being dropped. Normally we chalk it up to the customer losing re

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