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Hello and thank you for reaching out to us. I can assist you with your account! In order to get started can you please send me a private message with your full name, business name and service address? To send a private message, click my name "Comcast
Have you tried without the underscore? ComcastDena
Hey there, malik_rahman, I really appreciate your time in reaching out through our Xfinity Business Forums platform! I completely understand your frustration in attempting to get the CPNIs on your Bulk Account and I apologize this has been a long pro
Getting runaround with CPNI
As a homeowners association with gated neighborhoods, we have bundled internet+voice service at 11 locations, 10 of which are at neighborhood gates. R
Good morning @Elizabeth Fairbanks and thank you for letting us know you're also experiencing concerns with the VoiceEdge App. I'm sorry for the experience you're having and apologize for any inconvenience. We understand how important it is to get thi
VoiceEdge phone keeps ringing
I'm working remotely and when I answer a call on the VoiceEdge app, the app continues to ring. The only way to get it to stop is to exit the app, but
Have you made any changes regarding your modem? I had a similar scenario to this one and what was happening was a temporary DHCP was not auto-renewing due to a new router the customer added to their account. Have you tried to remove and
Losing connectivity every 2 hours
My modem has started losing IPv6 connectivity every two hours, like clockwork. It appears to coincide with the WAN DHCP lease expiration. Prior to t
Hi, AmmoInc. So sorry about that. We appreciate you bringing this to our attention and we will definitely look into it! As a temporary workaround, you're welcome to click on another Comcast Employee name that you see listed and any member of our team
Thanks for further clarifying. After I sent my message I felt I should have been more specific so I appreciate you understanding my question in the first place. Let's take this over to our chat so I can look into everything for you. Can you please pr
Hunt group error
I'm trying to add users to our established Hunt group, but I keep getting an error message. Any suggestions? Thanks!
Thanks for correcting us, @ManChicken. We want to see this corrected and appreciate your help. I want to look at your account and see if I can correct this from that side of things. Can you please start a chat with us by pressing the chat button on t
How to stop useless SecurityEdge emails
I don't have SecurityEdge. I don't know what it even is.Yet every single week I get a "SecurityEdge Activity Report" email which tells me that Comcast
That's definitely an interesting observation. You mentioned that this all started about three days ago, and it has happened a total of two more times over the last two days, is that correct? Does it seem to be happening at the same time of day each t
Hello, @packeteater, thank you for sharing your experience with us as well. I am sorry to hear of the trouble you are experiencing with your services. I would like to confirm, did you issues begin after going through a modem replacement?
Hello, and thank you for taking time out of your day to post on Business Forums. I can definitely see how this would be a problem and would like to assist with a resolution. There are a few questions I have: Are you only having issues with this speci
Website not loading
Issue started Feb 6 2021 with a website courrielweb.videotron.com not loading. After 5 reported tickets with Comcast we are at lost for a solution.&n
@charlie_stratton Hey there! Thanks for the post. We can look into that for you. Please cllick the "message" icon in the upper corner, then search the name Comcast Business to connect with us. Please provide your full name and service address.
PTR Record request
I'm seeking assistance in getting a pointer (PTR) record associated with one of our IP addresses, thank you.
Hi agatha_m. Thanks for posting on our Forum. For this, you'll need to cancel your Business account and open a new Residential account. To get you started with this request, please contact our Comcast Business Loyalty department at 1(800) 391-3000&n
Transfer business to resident service
Hi, I have a business internet service that I will like to switch to a resident service with higher speed.
Hi! Thank you very much for taking the time to reach out here for support. We can definitely lend a hand and help you out with an admin password reset for the modem. I'm so sorry the password it was changed to was never written down for you to keep f
Reset the cusadmin password
We need to access the Admin Tool but whoever set it up changed the default password and didn't document it. How do I go about resetting it?
Greetings, @brdcrtr! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day! I apologize to hear of the issues you are having with your internet dropping out from time to time and it being elusive
Static IP /29 Block Quits Passing TCP/UDP
I have a weird situation that started a couple weeks ago. My internet will drop out usually at least once a day. About a week ago I called into suppo
@allan_roberts, there are times when troubleshooting that if our steps aren't working as planned that we need to get an account pulled up and discuss specifics related to that account in order to assist. We don't ask for that information publicly, af
Setting up paging on Polycom VVX 311 phones
Hello. We have a bunch of Polycom VVX 311 phones in our office and I was wondering if there was a soft key for paging. We would like to be able to pag
@Sfsmcipv6, I am sorry to hear that the problem continues to be ongoing. We would be happy to investigate this further for you. Can you send our team a private message with your full name, business name, and business address? To send a private messag
DPC3941B Firmware Upgrade Broke IPV6
Comcast pushed a firmware upgrade to my DPC3941B modem last night and broke my IPV6 connectivity. I had asked for help on these forums previously and
Hello, @user_f7c147, thank you for reaching out in our forum and making us part of your business! I can definitely help with your concerns. The last thing we want is to get started off on the wrong foot by going to the wrong address. In order to get
How to update incorrect service address
I just signed up online. The service address listed on my account is incorrect. Installation is going to happen next Thursday. I’d like to updat
Hi there! We would be happy to assist you. Can you initiate a chat and start with your full name and address? To start a chat, please click the chat icon in the top right of the page! Search for Xfinity Support, if needed. Talk to you there!
The modem on this account has been dropping out and reconnecting 6 minutes later. The most recently this afternoon. Why is this? It sets off alarms a
Hello @user_a3fddd and thank you! I really appreciate you being a member of the Comcast Family! Please create an original public post so that we can assist you further.
Line issues? Dropped calls, unvailables
Lately, I'd say within the past month, we've been having on and off issues with calls being dropped. Normally we chalk it up to the customer losing re