Comcast Business Support Community

How to Correct Payment Applied Incorrectly

Hello,I need to have a payment that was applied incorrectly to one of our accounts fixed. We sent payment for our accounts the same way we always do, via check after we pull the pdf statements from our account. On one of the payments,instead of it being applied to the correct account, it was applied

Greetings,if you have not called Comcast yet, you should call.A comcast clerk on Aug-Sept 2020 entered the full amount of a check covering two accounts, into one account. I waited two billing cycles thinking a supervisor would catch and correct, I ex

add one last PTR record

Hello, comcast support I need a PTR record added for the last ip in our subnet, please who shoud I private pm? thank you

anyone available today?thank you.

add one last PTR record

Hello, comcast support I need a PTR record added for the last ip in our subnet, please who shoud I private pm? thank you

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two business accounts one in residential area one in commercial area

I purchased new business service at home due to COVID-19.Working from home needs a steady connection.I have business service at work too.Pings and latency results to my public ips (5) at work are higher than to other places on the web like google.com, etc. My and Comcast official latency tests resul

Thanks so much for taking the time. The information you requested has been provided privately as you requested.

two business accounts one in residential area one in commercial area

I purchased new business service at home due to COVID-19.Working from home needs a steady connection.I have business service at work too.Pings and latency results to my public ips (5) at work are higher than to other places on the web like google.com, etc. My and Comcast official latency tests resul

I would like this post to be acknowledged and answered by someone in support preferibly.

two business accounts one in residential area one in commercial area

I purchased new business service at home due to COVID-19.Working from home needs a steady connection.I have business service at work too.Pings and latency results to my public ips (5) at work are higher than to other places on the web like google.com, etc. My and Comcast official latency tests resul

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ARRIS TM604G/CT sporadic failures

Greetings, our office gets internet and telephone service thru Comcast with Cisco DPC3939B and ARRIS TM604G/CT.Last week calling our third line xxx-xxx-5106 would get answered with a male voice from comcast "ALL CIRCUITS BUSY NOW MESSAGE TX", this no longer happens but think someone @Comcast should

I have an eMTA (ARRIS TM604G/CT) that sporadically reports "ALL CIRCUITS BUSY NOW MESSAGE TX". in male voice.I have three lines; I must be using two lines one to dial out and the one I am calling.I get the error from any line. sometimes a repeated or

ARRIS TM604G/CT sporadic failures

Greetings, our office gets internet and telephone service thru Comcast with Cisco DPC3939B and ARRIS TM604G/CT.Last week calling our third line xxx-xxx-5106 would get answered with a male voice from comcast "ALL CIRCUITS BUSY NOW MESSAGE TX", this no longer happens but think someone @Comcast should

please disregard. is not the ARRIS at fault

ARRIS TM604G/CT sporadic failures

Greetings, our office gets internet and telephone service thru Comcast with Cisco DPC3939B and ARRIS TM604G/CT.Last week calling our third line xxx-xxx-5106 would get answered with a male voice from comcast "ALL CIRCUITS BUSY NOW MESSAGE TX", this no longer happens but think someone @Comcast should

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Comcast Business Phone Issue

**UPDATE: 06/08/18 - 06:30 PM EST** Outage update: Here is an explanation of what happened - Our engineers immediately began troubleshooting and found a failure of a sub system in our voice infrastructure. Our national voice infrastructure is fully redundant and our backup systems normally operate

Comcast outage has affected us too in Miami FL, we are in insurance, have internet today but no telephones.We hired both providers Comcast and AT&T, for high speed internet in different sites, to prevent this kind of things from happening and incredi