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Thanks so much for taking the time to reach out to us regarding your PTR records. I very much appreciate your patience and greatly apologize for the delay in our response. I know how important the services are to your business and we want to do all t

CC_Michelle

commented

5 years ago

to the conversation:

Need a PTR record

We would like to have a pointer record added. Thank you.

Question

Thanks so much for taking the time to reach out to us through our business forums regarding your modem settings. I very much appreciate your patience and greatly apologize for the delay in our response. I know how important the services are to your b

CC_Michelle

commented

5 years ago

to the conversation:

Comcast Business Gateway password for cusadmin

Hello, I take care of IT here and I forgot our Comcast Business Gateway password for cusadmin user and need to do some port forwarding. I'd rather not factory-reset and lose our settings. Can you reset the password to default "highspeed" ? I can PM our details.. Thank you!

Question

Matt thanks so much for taking the time to reach out to us through our business forums. I greatly appreciate your patience and apologize for the delay in our response. I can not even imagine what you are going through right now as an It professional

CC_Michelle

commented

6 years ago

to the conversation:

Daily Outages

Hello, For the last 2+ weeks we have had outages almost every day around noon. Can anyone tell me why these are happening? With our business internet, VOIP, and everything connected it's a daily terror for me as the "IT Guy". Info please! -Matt

Question

Thanks so much for taking the time to reach out to us regarding your hotspot issues. I very much appreciate your patience and greatly apologize for the delay in our response. I know how important the services are to your business and we want to do al

CC_Michelle

commented

6 years ago

to the conversation:

xfinity wifi hotspot access no longer working

I am a comcast business customer. In the past, I have used the same login credentials to access the xfinity wifi hotspots as I do for my comcast business account. When last I traveled (early September) things were working fine. This week, I repeatedly get a "username not found" error, and it tells m

Question

user_597715 I completely understand your perspective, and we will always do our best to communicate what to expect while supporting you on this platform. Your post describes how services are billed after a promotional offer expires. Our team on

Comcast_JosephA

replied

20 days ago

to the conversation:

I have been a customer for 6+ years. Not anymore unless something is done to fix the system

I have been a customer for 6+ years. New contract 2021. Ended 2023. I had autopay on, thinking everything is going great. Price is close to where we started. Checked my Feb 2026 statement, price is up 250%. No notification, no call, no text message. For 3+ years my payment has kept going up (promoti

Question

Thanks so much for taking the time to reach out to us regarding your billing concerns. I very much appreciate your patience and greatly apologize for the delay in our response. I know how important the services are to your business and we want to do

CC_Michelle

commented

6 years ago

to the conversation:

Billing Covid-19- payment deferment, penalty removal for canceled services

We are a small business in Pennsylvania and my location is not allowed to be open until we are in the green phase. Whcih at this rate could be weeks or months away. There is no revenue stream for the business at the moment becasue we are in the service industry. How can comcast assist with deferring

Question

Thanks so much for taking the time to reach out to us through our business forums. I very much appreciate your patience and greatly apologize for the delay in our response. I know how important the services are to your business and we want to do all

CC_Michelle

commented

6 years ago

to the conversation:

How to transfer calls between team members when using the Business Voice Edge My Phone App

We have recently set up the My Phone app for our employees so that they can receive calls in their home offices. However, we would like to be able to transfer calls directly to another team member's phone number when we answer the phone and it is for them vs. having to take down the information, con

Question

Hello, I hope that your day is going well. Thank you for taking the time to reach out to us on Forums. I will be happy to take a closer look at your account and these two bills. If you can send a private message I will be happy to investigate this bi

Comcast_JosephA

commented

7 years ago

to the conversation:

Possible billing fraud

We received two comcast bills this month. Same date, same account number, pay bill address in different states. The odd thing is, this account debits to a credit card automatically.

Question

Thanks so much for taking the time to reach out to us regarding your internet connection issues. I very much appreciate your patience and greatly apologize for the delay in our response. I know how important the services are to your business and we w

CC_Michelle

commented

6 years ago

to the conversation:

How well does the Comcast business modem work with the UniFi network?

I upgraded ISPs recently and I am having trouble staying connected to both the LAN and WiFi.

Question

Thanks so much for taking the time to reach out to us through our business forums regarding disabling the hotspot. You most certainly are able to disable this feature from your end of things. Here is a link that will walk you through accessing these

CC_Michelle

commented

6 years ago

to the conversation:

Don't have option to disable Xfinity public hotspot

According to this post: https://forums.businesshelp.comcast.com/t5/Business-WiFi/Xfinity-Public-WiFi-Hotspot-Enable-Disable/m-p/24316#M172 I should be able to disable the public hotspot on my comcast business router but I don't see the option or tab listed in that post.

Question

Thanks so much for taking the time to reach out to us regarding converting your services to residential. I very much appreciate your patience and greatly apologize for the delay in our response. I know how important the services are to your business

CC_Michelle

commented

5 years ago

to the conversation:

Convert Business Internet to Residential

Hello, I was hoping a Comcast rep on here could help me with converting from Business Internet to Residential. I have tried calling several times and have been, frustratingly, unable to reach someone to help with this. Thank you, TC

Question

Hi there! I'm so sorry for the delay. During this time, we are doing our very best to make sure we respond to you as soon as possible. Thanks so much for reaching out. You've absolutely reached the right place, and are in good hands. I will own this

CC_RobertC

commented

6 years ago

to the conversation:

Disable Security Edge

Hello, I need help disabling Security Edge on my account. It hijacks DNS requests, no matter what DNS server you are using. nslookup google.com 4.3.8.5Server: 4.3.8.5Address: 4.3.8.5#53Non-authoritative answer:Name: google.comAddress: 172.217.6.46As you can see, 4.3.8.5 is NOT a real DNS server, but

Question

Hello, how are you? I hope my reply finds you at a good time and your Thursday is going well. The weekend is almost here, which is great! I can get your Reverse DNS taken care of. I will need your account information so a private message will help me

Comcast_JosephA

commented

5 years ago

to the conversation:

rDNS Record

I need someone to help me with a rDNS record for one of my static IPs. Not sure who I should send the request to. Thanks.

Question

Thank you so much for taking the time to reach out to us through our business forums regarding the security edge services. I very much appreciate your patience and greatly apologize for the delay in our response. I know how important the services are

CC_Michelle

commented

6 years ago

to the conversation:

transparent dns proxying started after a modem swap ...

Today my gateway was replaced with a Model:CGA4131COMVendor:TechnicolorHardware Revision:2.1 running the following firmware... eMTA & DOCSIS Software Version:CM DOCSIS Application - Prod_17.20_d31 & MTA Application - Prod_17.2Software Image Name:CGA4131COM_3.1p24s1_PROD_seyAdvanced Services:CGA4131C

Question

Hello @brian_haines, thanks for reaching out to us on our Forums page. I rely on my connection for business purposes as well, so I know how frustrating and impactful any disruption can be. I hate to hear you have been experiencing this for some time

Comcast_Amira

commented

5 years ago

to the conversation:

Multiple Daily outages

I have been seeing multiple daily outages for several weeks now. They can last anywhere from 5 minutes to several hours. I have contacted comcast support but when I call or try to troubleshoot online there is a automated message saying there is an outage in my area and I can't troubleshoot any furth

Question

Hi there! I'm so sorry for the delay. During this time, we are doing our very best to make sure we respond to you as soon as possible. Thanks so much for reaching out regarding your modem password. You've absolutely reached the right place, and are i

CC_RobertC

commented

6 years ago

to the conversation:

Gateway password changed (!?) Can this be re-set?

Hello Comcast support, my gateway is not accepting my password any longer. It worked in the past but all of a sudden the gateway rejects. (FYI, I've written down the password, there is no mistake or "forgetting" possible). Tried the default password as well, no luck. Two questions: Q1: can Comcast r

Question

CC_RobertC

commented

6 years ago

to the conversation:

Disabling Auto Attendant

Is it possible to toggle auto attendant on and off? When I have an assistant in the office, I would prefer for the phone to ring directly and not dump customers in the auto attendant. If I can disable Auto Attendant, would I need to set up direct call pickup for all my lines, or would the phones in

Question

@EntourageYearbooks Thanks for taking the time to reach out to us through our business forums regarding your voicemail greeting. I am terribly sorry for the delay in our response and I truly appreciate your patience and time. I rely on my voicemail a

CC_Michelle

commented

5 years ago

to the conversation:

Unable to modify no answer voicemail greeting

Hello, I recorded a voicemail greeting for when I do not pick up my business phone. I went back in today to modfiy it as it was a holiday unavailable greeting and I am unable to either record and save a new one or just change it back to the standard greeting from the drop down. Error message is :"So

Question

We do offer the DHCP IPV6 addresses to our business customers subscribed to IPV4 statics. The IPV4 static IP addresses will not work in bridge mode if you require them for use. More information can be found on our IPV6 addresses and their function th

ComcastBiz_Support

commented

6 years ago

to the conversation:

DHCPv6-PD Worked With CG3000DCR Now Broken With CGA4131COM

I had 150 mbps service with a Netgear CG3000DCR and IPv6 with DHCPv6-PD worked flawlessly with my Cisco router. I decided to upgrade my service to 300 mbps and, of course, the CG3000DCR will not work with the higher speed. A technician came out to replace the CG3000DCR with a CGA4131COM for the spee

Question

Thanks for reaching out to our business forums. I know how impactful any service disruption can be to your business and I am sorry to hear that you have been having trouble reaching us directly. I very much appreciate your patience and greatly apolog

CC_Michelle

commented

6 years ago

to the conversation:

Interrupted service

Whenever I’m streaming online every 4 or 5 minutes my service cuts out. I then have to either log back In or restart my router. I’ve grown very frustrated and it’s been going on for several weeks now. Any suggestions?

Question