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Hi there! I'm so sorry for the delay. During this time, we are doing our very best to make sure we respond to you as soon as possible. Thanks so much for reaching out. You've absolutely reached the right place, and are in good hands. I will own this
Disabling Auto Attendant
Is it possible to toggle auto attendant on and off? When I have an assistant in the office, I would prefer for the phone to ring directly and not dump customers in the auto attendant. If I can disable Auto Attendant, would I need to set up direct call pickup for all my lines, or would the phones in
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@EntourageYearbooks Thanks for taking the time to reach out to us through our business forums regarding your voicemail greeting. I am terribly sorry for the delay in our response and I truly appreciate your patience and time. I rely on my voicemail a
Unable to modify no answer voicemail greeting
Hello, I recorded a voicemail greeting for when I do not pick up my business phone. I went back in today to modfiy it as it was a holiday unavailable greeting and I am unable to either record and save a new one or just change it back to the standard greeting from the drop down. Error message is :"So
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Service down but reported as Up
My phones are down, no problem with internet or tv. Sometimes rings and I can't hear anyone when I pick up, sometimes forwards to my cell phone. If I try to call out it just rings and rings. Tried calling the support number from my cell phone and was on hold for over 45 minutes no one ever picked up
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Business Voice
Thank you for looking into that for me. Are you able to Invite the user or is this where you get the error message? To invite the user follow these steps: 1. Sign in to My Account and select Users. 2. Select Add new user. 3. Enter the new user'
unable to re-add user after being deleted
I was attempting to add a pre-existing user to a number in the Manager Dashboard. However, the account that I was looking for was not showing up to be able to do this. In the users section, the account was "unassigned". I deleted the account, to be able to create + add an account to the number throu
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Hi there! I'm so sorry for the delay. During this time, we are doing our very best to make sure we respond to you as soon as possible. Thanks so much for reaching out. You've absolutely reached the right place, and are in good hands. I will own this
Phone scammers block?
Four calls so far today. Several yesterday. What is Comcast doing to block scammers using spoofed numbers?
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Thanks for reaching out to our business forums. I know how impactful any service disruption can be to your business and I am sorry to hear that you have been having trouble reaching us directly. I very much appreciate your patience and greatly apolog
Interrupted service
Whenever I’m streaming online every 4 or 5 minutes my service cuts out. I then have to either log back In or restart my router. I’ve grown very frustrated and it’s been going on for several weeks now. Any suggestions?
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Hello, how are you? I hope your night has been a good one so far. I will do everything possible to help. I know how tedious getting these settings changed on the phone can be. Are you able to let me know the make and model of the phone? If you send a
Change softphone user ID email
One employee left and another is taking her place. Why is it so difficult to change the Softphone User ID email? I was able to change the name but not the email - please help. Cannot find answers on this site. I do have manager access
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Thanks so much for taking the time to reach out to us through our business forums regarding your modem settings. I very much appreciate your patience and greatly apologize for the delay in our response. I know how important the services are to your b
Comcast Business Gateway password for cusadmin
Hello, I take care of IT here and I forgot our Comcast Business Gateway password for cusadmin user and need to do some port forwarding. I'd rather not factory-reset and lose our settings. Can you reset the password to default "highspeed" ? I can PM our details.. Thank you!
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Phone reads "Voicemal Msg" and dial tone is stuttered but there are no messages.
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Business Voice
Hello, I hope that your day is going well. Thank you for taking the time to reach out to us on Forums. I will be happy to take a closer look at your account and these two bills. If you can send a private message I will be happy to investigate this bi
Possible billing fraud
We received two comcast bills this month. Same date, same account number, pay bill address in different states. The odd thing is, this account debits to a credit card automatically.
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Hello, how are you? I hope my reply finds you at a good time and your Thursday is going well. The weekend is almost here, which is great! I can get your Reverse DNS taken care of. I will need your account information so a private message will help me
rDNS Record
I need someone to help me with a rDNS record for one of my static IPs. Not sure who I should send the request to. Thanks.
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Hi Rick1! That's a great question. Comcast Business regularly evaluates our Business VoiceEdge features' usage and how our customers use them. We sometimes change how and where they're enabled or disabled to provide our business customers the most di
Using old desktop app
Can we use the old app since this new one is not in anyways an upgrade and has less functionality. Also can we have some opt out of our phone contracts due to this change. we were sold our system under the sales point of everything can be done the same from the phone in the app.
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Hello @brian_haines, thanks for reaching out to us on our Forums page. I rely on my connection for business purposes as well, so I know how frustrating and impactful any disruption can be. I hate to hear you have been experiencing this for some time
Multiple Daily outages
I have been seeing multiple daily outages for several weeks now. They can last anywhere from 5 minutes to several hours. I have contacted comcast support but when I call or try to troubleshoot online there is a automated message saying there is an outage in my area and I can't troubleshoot any furth
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We do offer the DHCP IPV6 addresses to our business customers subscribed to IPV4 statics. The IPV4 static IP addresses will not work in bridge mode if you require them for use. More information can be found on our IPV6 addresses and their function th
DHCPv6-PD Worked With CG3000DCR Now Broken With CGA4131COM
I had 150 mbps service with a Netgear CG3000DCR and IPv6 with DHCPv6-PD worked flawlessly with my Cisco router. I decided to upgrade my service to 300 mbps and, of course, the CG3000DCR will not work with the higher speed. A technician came out to replace the CG3000DCR with a CGA4131COM for the spee
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Accepted Solution
Normal Comcast Mess without resolution in reasonable amount of time
I opened a ticket 3 days ago for a 'bring my own domain' request that has been 'stuck' with a processing status for nearly two weeks. Of course I got the normal it will be up to 48 hours until someone from Tier 2 will get back to you. Finally a Tier 2 rep got back to me day before yesterday... He kn
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Domain Names/Static IP
my business has no phones and comcast message is that the phone number is no longer available. This is a friggin business with outage due to comcast. the message indicates the business is no longer in business, that i haven't paid a bill or some ot
My business has no phones and there is no one to talk to about it.
We have been down for a half hour. The wait time for customer service is over 90 minutes. Is anyone monitoring this board who can give me an answer about progress addressing the outage? Zack Holsun - MercuryPDX
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Extending Contract Expiration Date
We have been in contact with the Comcast customer service and loyalty departments numerous times this year. We have been trying to resolve a problem caused by the extension of our contract termination date from May 2017 to May 2019. We are a long time Comcast customer. In May 2016 we moved our offic
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Customer Service
Accepted Solution
Hello BVEdge-regretter welcome to the forum This is an excellent question and I believe I have an answer for what you are looking for. My best recommendation is to create a call pickup group within the Voice Edge portal which can be accomplished if
Hunt Group - Call Intercept
Note to Forum Admins - this is NOT about call park-call pickup - thank you. I've seen a couple of similiar post that have been given the run-around on this... Don't do that here - NOT what this is about. I need to know what the " *code " -or- "# code" is to pick up (intercept) an incoming live call
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Hi there! I'm so sorry for the delay. During this time, we are doing our very best to make sure we respond to you as soon as possible. Thanks so much for reaching out regarding your modem password. You've absolutely reached the right place, and are i
CC_RobertC
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Gateway password changed (!?) Can this be re-set?
Hello Comcast support, my gateway is not accepting my password any longer. It worked in the past but all of a sudden the gateway rejects. (FYI, I've written down the password, there is no mistake or "forgetting" possible). Tried the default password as well, no luck. Two questions: Q1: can Comcast r
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