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Thanks so much for taking the time to reach out to us regarding your Fax line issues. I very much appreciate your patience and greatly apologize for the delay in our response. I know how important the services are to your business and we want to do a

CC_Michelle

commented

5 years ago

to the conversation:

Fax line causing fax machine to reboot.

Here's an odd one. We have an HP color LaserJet MFP M283fdw Fax/Scanner/Printer. When using the regular fax line (line 2 on the comcast modem) sending a multi-page fax the machine sends one single page, and then it reboots! Every single time! But if I plug the fax into line 1 (which is our primary v

Question

Thanks for visiting our Comcast Business Support Forums, ncsd_it! You are able to see the most recent payments on your account when clicking on the "View Bill Details" link under you balance on your Comcast Business Online Customer Portal. To vie

CCMichaelM

commented

6 years ago

to the conversation:

Auto Pay History/Confirmation

I am a new customer and I signed up for Autopay. But it shocks me that there is nowhere on line for me to look and see my payment history, and there is no email confirmation of an autopay transaction. I would strongly recommend that at the very least you send out an automatic email when payment ha

Question

Thanks so much for taking the time to reach out to us regarding your PTR request. I very much appreciate your patience and greatly apologize for the delay in our response. I know how important the services are to your business and we want to do all t

CC_Michelle

commented

4 years ago

to the conversation:

Need a PTR record

We would like to have a pointer record added. Thank you.

Question

Thanks so much for taking the time to reach out through our business forums. It sounds like you have had a lot going on and the facts most certainly help and I would love to look further into the connection issues that you have been having. I am so s

CC_Michelle

commented

5 years ago

to the conversation:

credit card terminal not getting an ip address

I'm going to throw out the facts that I have in case any of this ties it together for anyone...ethernet connection to credit card terminal just started failing (set for dhcp, not getting an ip address)tried 2 different cables, plugged into 2 different ethernet portsbrought it home, used one of the s

Question

Thanks so much for taking the time to reach out to us regarding your upload speed concerns. I very much appreciate your patience and greatly apologize for the delay in our response. I know how important the services are to your business and we want t

CC_Michelle

commented

5 years ago

to the conversation:

Really slow upload speeds

I currently had the business deluxe connection (150/20) and the uploads speeds never reach more than 2Mbps. Before I signed up for the contract, I was promised the numbers would be the lower limit for the actual speed I'd get during service. This has been consistent. At first I just chalked it off t

Question

Hi vajoe and welcome to the business forums. I can certainly help with your hotspot. To permanently disable this feature, this would need to be done through the portal. Here's a link to where that should be: https://business.comcast.com/hel

user_Phil

commented

6 years ago

to the conversation:

Disable XFINITY and xfinitywifi

I called and had Comcast disable the XFINITY and xfinitywifi. That worked for about 12 hours. Overnight they are back on. How do I get these disabled permantly.

Question

Thanks so much for taking the time to reach out to us regarding your service agreement. I very much appreciate your patience and greatly apologize for the delay in our response. I know how important the services are to your business and we want to do

CC_Michelle

commented

5 years ago

to the conversation:

Changing Contract when I transferred

I want to know who signed my "New" contract when I transferred to a new address. I called Comcast to transfer my service and even added speed but they reset my contract and I didnt even noticed that. I asked for the contract and saw that someone signed it for me. I am sure as hell that is not my con

Question

Thanks so much for taking the time to reach out to us through our business forums. I very much appreciate your patience and greatly apologize for the delay in our response. I know how important the services are to your business and we want to do all

CC_Michelle

commented

5 years ago

to the conversation:

Reset cusadmin password to default

i have forgotten the password that had been set for the modem. can it be reset?

Question

I am so very sorry to hear that your business has been impacted by all of that is currently going on. I can't even imagine the strain that you are under currently. Thank you so much for taking the time to reach out to us through our business forums.I

CC_Michelle

commented

5 years ago

to the conversation:

Waiting for a call back from a supervisor

I am currently waiting for a call back. It has been several days since I was told that a supervisor would contact me and no one has contacted me. I was clearly told by Comcast, when I signed up for Comcast business services, under a 2 yr contract, that I would NOT be penalized if my store went out o

Question

Hey there! Thank you so much for spending your time to reach out for help with the service concerns! We are grateful for your business and patience. We truly appreciate that you chose us as your service provider at your new location! I am sorry to le

ComcastBiz_Support

commented

5 years ago

to the conversation:

NE Atlanta outages

We moved to a new office building (new for us) in August. Since then we have had a number of "hard outages" lasting for several hours that were listed as outages on the service status page. We have also had numerous slowdowns with speeds so low as to be useless. We are heavily dependent on internet

Question

Hello @theClaw56, thanks for reaching out to us on our Forums page about this connected devices list concern. I am sorry to hear you're also experiencing this problem and we definitely want to determine the cause of this issue, so that we can get it

Comcast_Gabriel

commented

4 years ago

to the conversation:

Can't see connected devices. Again.

So this has been ongoing for ages. Once again we can't see what devices are connected to our network, wired or wireless. We are working on updating some IP caneras and printers, but list the devices in the model. The list is empty. Again. When first logging into the modem it can take 30 seconds to e

Question

Thanks for taking the time to reach out to us through our business forums. I very much appreciate your patience and greatly apologize for the delay in our response. I know how important the services are to your business and we want to do all that we

CC_Michelle

commented

5 years ago

to the conversation:

Switching from Business to Residential

I've been trying to switch for a while now. The location used to be a business but this is my residence and I've lived here for over a year now. I don't really need any of the business services, I ordered the static IP before but never really had any use for that, and I feel I'm paying a hefty premi

Question

Thanks so much for taking the time to reach out to us regarding your PTR concerns. I very much appreciate your patience and greatly apologize for the delay in our response. I know how important the services are to your business and we want to do all

CC_Michelle

commented

4 years ago

to the conversation:

PTR Request

Hello, could an employee please assist me with a PTR change? Thank you 🙂

Question

Thanks so much for taking the time to reach out to us regarding your admin password. I very much appreciate your patience and greatly apologize for the delay in our response. I know how important the services are to your business and we want to do al

CC_Michelle

commented

4 years ago

to the conversation:

I need to have the cusadmin password reset.

Question

Thanks so much for taking the time to reach out to us regarding your connection issues. I very much appreciate your patience and greatly apologize for the delay in our response. I know how important the services are to your business and we want to do

CC_Michelle

commented

5 years ago

to the conversation:

L2PT/IPSEC

Hello. We are having issues making inbound VPN connections using L2PT/IPSEC through our Comcast Bussiness Device. When we make them directdly on our internal network everything is OK which suggests that the Comcast Device is somehow blocking L2PT communications.

Question

Thanks so much for taking the time to reach out to us regarding your billing concerns. I very much appreciate your patience and greatly apologize for the delay in our response. I know how important the services are to your business and we want to do

CC_Michelle

commented

5 years ago

to the conversation:

2019 Billing

I have logged in to MyAccount to get a list of all payments made in 2019, and there is nothing there, only the last two months.Is there a place where I can find a digital copy of all bills relating to my account for 2019?All the best,Dan

Question

Thanks so much for taking the time to reach out to us regarding your internet connection issues. I very much appreciate your patience and greatly apologize for the delay in our response. I know how important the services are to your business and we w

CC_Michelle

commented

5 years ago

to the conversation:

transparent dns proxying started after a modem swap ...

Today my gateway was replaced with a Model:CGA4131COMVendor:TechnicolorHardware Revision:2.1 running the following firmware... eMTA & DOCSIS Software Version:CM DOCSIS Application - Prod_17.20_d31 & MTA Application - Prod_17.2Software Image Name:CGA4131COM_3.1p24s1_PROD_seyAdvanced Services:CGA4131

Question

Thanks so much for taking the time to reach out to us regarding your port forwarding issues. I very much appreciate your patience and greatly apologize for the delay in our response. I know how important the services are to your business and we want

CC_Michelle

commented

5 years ago

to the conversation:

Port Forwarding Problem with DPC3941

We are using the Comcast (Cisco) DPC3941B router/gateway on a small office network. We need to forward Port 443 to the server. The IP value of the Comcast gateway is 192.168.16.1. The fixed IP value for the server is 192.168.16.2. Whenever I try to create a port forwarding rule on Port 80 or Por

Question

CC_Michelle

commented

4 years ago

to the conversation:

PTR Record Request

Hello, I need a PTR record added for my static IP, please advise as to who I should private message to provide my details. Thanks,Mike

Question

Thanks so much for taking the time to reach out to us through our business forums regarding your connection issues. I very much appreciate your patience and greatly apologize for the delay in our response. I know how important the services are to you

CC_Michelle

commented

5 years ago

to the conversation:

DHCP addresses not issused

DHCP addresses are currently not being issued by my rotuer, constatly have to restart my router. At times my router will advertise two different subnets. 192.168.5.0/24 and 10.1.10.0/24, this should not be occuring at all. Assistances required.

Question