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Thanks so much for taking the time to reach out to us regarding your equipment and connection concerns. I very much appreciate your patience and greatly apologize for the delay in our response. I know how important the services are to your business a

CC_Michelle

commented

6 years ago

to the conversation:

Motorola MB8600 connecting two routers with DHCP/DHCP6

Can I connect two routers to the two ports on the Motorola MB8600, both with DHCP/DHCP6 configured? I don't have any static IPs available. I don't see it working, unfortunately especially on the 2nd port of the MB8600.

Question

Thanks so much for taking the time to reach out to us regarding your billing concerns. I very much appreciate your patience and greatly apologize for the delay in our response. I know how important the services are to your business and we want to do

CC_Michelle

commented

6 years ago

to the conversation:

Billing during Covid-19

How will COMCAST be helping businesses with billing/payments during covid 19 pandemic? Can payments be deffered? Will you be giving discounts? Will any portion of our bill be forgiven? Besides calling in, and staying on the line for 2 hours, is there another avenue to receive a response to requests?

Question

Hi! Thanks for reaching out to Comcast for help with the rDNS request! You have reached the perfect place for a solution! We are doing our best to respond as quickly as possible during these challenging times. It is known that there may be delayed re

Comcast_Gabriel

commented

5 years ago

to the conversation:

Need rDNS Records Configured on a couple of our static IPs...

Good afternoon. We need to have rDNS records changed on a couple of our static IPs here. Who would we contact for that? Thank you. Phil Malmstrom President, Diamond Computer Incorporated

Question

Hi! Thank you so much for reaching out to the Comcast Digital Care team. We are very grateful for your time and patience! Over social media, we are a team of expert specialists that are diligent in resolving all customer issues! It is known that the

Comcast_Gabriel

commented

6 years ago

to the conversation:

Tax Exempt

Good morning, We are a non-profit organization and tax exempt, we do have an account with Comcast, but notice we have been charged taxes. Where can I submit out tax exempt certificate? RAICES TEXAS

Question

Service down but reported as Up

My phones are down, no problem with internet or tv. Sometimes rings and I can't hear anyone when I pick up, sometimes forwards to my cell phone. If I try to call out it just rings and rings. Tried calling the support number from my cell phone and was on hold for over 45 minutes no one ever picked up

Question

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Business Voice

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Hi there! I'm so sorry for the delay. During this time, we are doing our very best to make sure we respond to you as soon as possible. Thanks so much for reaching out. You've absolutely reached the right place, and are in good hands. I will own this

CC_RobertC

commented

6 years ago

to the conversation:

Phone scammers block?

Four calls so far today. Several yesterday. What is Comcast doing to block scammers using spoofed numbers?

Question

Thank you for looking into that for me. Are you able to Invite the user or is this where you get the error message? To invite the user follow these steps: 1. Sign in to My Account and select Users. 2. Select Add new user. 3. Enter the new user'

Comcast_Dena

replied

5 years ago

to the conversation:

unable to re-add user after being deleted

I was attempting to add a pre-existing user to a number in the Manager Dashboard. However, the account that I was looking for was not showing up to be able to do this. In the users section, the account was "unassigned". I deleted the account, to be able to create + add an account to the number throu

Question

Thanks so much for taking the time to reach out to us regarding your PTR records. I very much appreciate your patience and greatly apologize for the delay in our response. I know how important the services are to your business and we want to do all t

CC_Michelle

commented

5 years ago

to the conversation:

Need a PTR record

We would like to have a pointer record added. Thank you.

Question

Hi there! I'm so sorry for the delay. During this time, we are doing our very best to make sure we respond to you as soon as possible. Thanks so much for reaching out regarding your voice question. You've absolutely reached the right place, and are i

CC_RobertC

commented

6 years ago

to the conversation:

Click to dial

is there anyway to click to dial out of excel using voice edge?

Question

Matt thanks so much for taking the time to reach out to us through our business forums. I greatly appreciate your patience and apologize for the delay in our response. I can not even imagine what you are going through right now as an It professional

CC_Michelle

commented

6 years ago

to the conversation:

Daily Outages

Hello, For the last 2+ weeks we have had outages almost every day around noon. Can anyone tell me why these are happening? With our business internet, VOIP, and everything connected it's a daily terror for me as the "IT Guy". Info please! -Matt

Question

Thanks so much for taking the time to reach out to us regarding your hotspot issues. I very much appreciate your patience and greatly apologize for the delay in our response. I know how important the services are to your business and we want to do al

CC_Michelle

commented

6 years ago

to the conversation:

xfinity wifi hotspot access no longer working

I am a comcast business customer. In the past, I have used the same login credentials to access the xfinity wifi hotspots as I do for my comcast business account. When last I traveled (early September) things were working fine. This week, I repeatedly get a "username not found" error, and it tells m

Question

Thanks so much for taking the time to reach out to us through our business forums regarding your modem settings. I very much appreciate your patience and greatly apologize for the delay in our response. I know how important the services are to your b

CC_Michelle

commented

6 years ago

to the conversation:

Comcast Business Gateway password for cusadmin

Hello, I take care of IT here and I forgot our Comcast Business Gateway password for cusadmin user and need to do some port forwarding. I'd rather not factory-reset and lose our settings. Can you reset the password to default "highspeed" ? I can PM our details.. Thank you!

Question

user_597715 I completely understand your perspective, and we will always do our best to communicate what to expect while supporting you on this platform. Your post describes how services are billed after a promotional offer expires. Our team on

Comcast_JosephA

replied

2 months ago

to the conversation:

I have been a customer for 6+ years. Not anymore unless something is done to fix the system

I have been a customer for 6+ years. New contract 2021. Ended 2023. I had autopay on, thinking everything is going great. Price is close to where we started. Checked my Feb 2026 statement, price is up 250%. No notification, no call, no text message. For 3+ years my payment has kept going up (promoti

Question

CC_Michelle

commented

6 years ago

to the conversation:

Billing Covid-19- payment deferment, penalty removal for canceled services

We are a small business in Pennsylvania and my location is not allowed to be open until we are in the green phase. Whcih at this rate could be weeks or months away. There is no revenue stream for the business at the moment becasue we are in the service industry. How can comcast assist with deferring

Question

Thanks so much for taking the time to reach out to us through our business forums. I very much appreciate your patience and greatly apologize for the delay in our response. I know how important the services are to your business and we want to do all

CC_Michelle

commented

6 years ago

to the conversation:

How to transfer calls between team members when using the Business Voice Edge My Phone App

We have recently set up the My Phone app for our employees so that they can receive calls in their home offices. However, we would like to be able to transfer calls directly to another team member's phone number when we answer the phone and it is for them vs. having to take down the information, con

Question

Thanks so much for taking the time to reach out to us regarding your internet connection issues. I very much appreciate your patience and greatly apologize for the delay in our response. I know how important the services are to your business and we w

CC_Michelle

commented

6 years ago

to the conversation:

How well does the Comcast business modem work with the UniFi network?

I upgraded ISPs recently and I am having trouble staying connected to both the LAN and WiFi.

Question

CC_RobertC

commented

6 years ago

to the conversation:

Disable Security Edge

Hello, I need help disabling Security Edge on my account. It hijacks DNS requests, no matter what DNS server you are using. nslookup google.com 4.3.8.5Server: 4.3.8.5Address: 4.3.8.5#53Non-authoritative answer:Name: google.comAddress: 172.217.6.46As you can see, 4.3.8.5 is NOT a real DNS server, but

Question

Thanks so much for taking the time to reach out to us through our business forums regarding disabling the hotspot. You most certainly are able to disable this feature from your end of things. Here is a link that will walk you through accessing these

CC_Michelle

commented

6 years ago

to the conversation:

Don't have option to disable Xfinity public hotspot

According to this post: https://forums.businesshelp.comcast.com/t5/Business-WiFi/Xfinity-Public-WiFi-Hotspot-Enable-Disable/m-p/24316#M172 I should be able to disable the public hotspot on my comcast business router but I don't see the option or tab listed in that post.

Question

Thanks so much for taking the time to reach out to us regarding converting your services to residential. I very much appreciate your patience and greatly apologize for the delay in our response. I know how important the services are to your business

CC_Michelle

commented

5 years ago

to the conversation:

Convert Business Internet to Residential

Hello, I was hoping a Comcast rep on here could help me with converting from Business Internet to Residential. I have tried calling several times and have been, frustratingly, unable to reach someone to help with this. Thank you, TC

Question

Hello, I hope that your day is going well. Thank you for taking the time to reach out to us on Forums. I will be happy to take a closer look at your account and these two bills. If you can send a private message I will be happy to investigate this bi

Comcast_JosephA

commented

7 years ago

to the conversation:

Possible billing fraud

We received two comcast bills this month. Same date, same account number, pay bill address in different states. The odd thing is, this account debits to a credit card automatically.

Question