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I am having a similar problem - I need to change the company name on outgoing caller ID. I have called the help center 3 times now and they have not been able to get the problem corrected. Is there someone else I can get in touch with? mattstas

Comcast_Ken

commented

6 years ago

to the conversation:

Outgoing Caller ID incorrect after several calls

My outgoing caller id is incorrect after several calls to the main comcast business support number. Any help is appreciated

Question

Hello, I hope that your day and night have been going well. I apologize you have been having trouble with your internet service and equipment. It sounds like a signal issue may be causing T3 or T4 timeouts. I will be happy to take a closer look at yo

Comcast_JosephA

commented

6 years ago

to the conversation:

Recurring connectivity issues

In the past week and a half, I have been having a lot of connectivity problems to/from my Cisco DPC3941B gateway device.. I have a process set up externally to ping the gateway's public ip address and there have been a lot of times where the gateway is not pingable. When this occurs, internet access

Question

Thanks for reaching out to our Comcast Business Support Forums, quickhatch. Are you trying to SSH into one of the usable addresses or the Primary Gateway address? We do not allow remote access into our the Comcast Business Modem but, you should be ab

CCMichaelM

commented

6 years ago

to the conversation:

Static IP Issues

Hello, I have Comcast Router model DPC 3941B, and I have a block of 5 static IPs. I have a Linux server configured with one of my static IPs as per these instructions. I am able to SSH to the server on port 22 via a different interface with a LAN IP address. I cannot SSH to the server from the Inter

Question

Good morning, @user_db75db, and thank you for reaching out through our online Forums page for assistance with your phone concerns! I see how this would have a negative impact on your business needs, to not be able to receive calls directly on your li

CC_Macey

commented

4 years ago

to the conversation:

Calls are going straight to voicemail

DND is not engaged. Turned be anywhere on and off. I get calls part of a hunt group, but calls straight to me go directly to voicemail. Please advise.

Question

Hey, oeelks! Thanks for checking back in with us. I'd be more than happy to assist with your request. Please, send me a private message with your full name, address and, the phone number listed on your account. It is possible to convert your existin

CCMichaelM

commented

6 years ago

to the conversation:

When will existing Comcast business phone numbers be able to sign up for VoiceEdge Select?

I had originally opened the above question in July. I could not reply to it to see if the status has changed. Here's the original question: "We recently called Comcast Business Sales to inquire about upgrading our existing Comcast Business phone service to Comcast Business VoiceEdge Select. We

Question

Accepted Solution

My name is Michael and I am with the Comcast Corporate Social Media Team. We asked for your information to verify your account for your security. If you do not wish to provide this information, we understand. Feel free to reach us at 1800 391 3000 or

CCMichaelM

commented

6 years ago

to the conversation:

People replying asking for your info - NOT Comcast

Someone replied to my post on this forum (in which I was complaining about ROBO Calls) requesting that I private message them my full name, address and phone number so they could help my situation- claiming they were a comcast employee. DON'T FALL FOR THAT- THIS SAME PERSON -USER ID:26509 has been

Question

AT&T Phones Can't Connect to Comcast Business line - intermittently

Hi! I had an issue earlier today that has happened in the past. The problem has been fixed, but not before it cost us at least one phone to go order. AT&T land and mobile based phones, from time to time, can't connect to my Comcast business line at my restaurant. As stated before, the problem is

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Business Voice

1.2K

Today, while trying to work, my account was downgraded to "Comcast Business Assistance" which means my speed has been cut to 10% of normal. I'm trying to work. I'm having to use cellular in order to get the speed I need, increasing my costs. So now,

AllenMuellerDesign

commented

5 years ago

to the conversation:

Issues with account out of contract and securing new contract.

A couple months ago, my monthly payment doubled. No warning of any kind - no mail, no email, no texts, no communications at all. Overnight, my internet costs went from over $200/month to over $400/month. This is for a connection that averages 160mbps down and about 20mbps upload, under a plan that a

Question

tracking specific numbers

My business charges specific numbers when they call. My employees dont always write down the call. the volume of calls i get is very lagre and not all of the calls are the ones i specifically bill. What Im trying to figure out is how to track specific numbers in a call log without going through all

Question

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Business Voice

884

Hi, user_f31ce5. Thanks for posting! We can help you find out your contract end date. In order to do so, please send us a DM with your name, the business name, the address, and the phone number listed on the account. If you're looking to potentially

CC_Morgan

commented

3 years ago

to the conversation:

contract end date

Hi there. I'm trying to figure out my contract end date. Can somebody please supply a link? I can't seem to find the information anywhere. Thanks

Question

@TechUser4242 Thank you for letting me know the steps you've tried so far. I will troubleshoot with you today and help you schedule an appointment with a technician if the issue can't be resolved remotely. Please send a direct message by clicking t

Comcast_EmilyB

replied

1 month ago

to the conversation:

Dropped packets / multiple support calls since Hurricane Beryl

I am having problems with a site with massive packet loss. This has happened before since Hurrican Beryl. I'm told it was your modem so tech replaced (no change), configuration (change made no difference), etc. The poles and lines were replaced after the hurricane, so that seems to be w

Question

@Comcast_Nick Thanks very much for the tip. I think I have now figured out the design behind the Comcast Business App. First, the app isn't used to receive calls at all. Instead, incoming calls are accommodated by the use of the Be Anywhere feat

user_7bc0a4

replied

2 years ago

to the conversation:

Comcast Business App BV/E trouble

We have BV/E but the mobile app either isn't working right or has design shortcomings. When we install the app on the mobile phone and sign in, it seems to show everything the user can do through their portal account. They can see their seat's settings for thing such as call forwarding, name on t

Question

Thanks so much for taking the time to reach out to us regarding your softphone concerns. I very much appreciate your patience and greatly apologize for the delay in our response. I know how important the services are to your business and we want to d

CC_Michelle

commented

5 years ago

to the conversation:

Softphone distinctive ring

I have users working from home using the softphone. They need to be able to distinguish between calls directly to them and calls that are going to the hunt group they are part of. I setup distinctive ring and that works great if you have a regular phone. But my users are at home with a softphone.

Question

Business to Residential for home based business no longer needed.

I am wanting to switch from Business to Residential, as my home based business is no longer doing business. One of the issues I am having is that my phone is not currently working well, so calling the number will do no good as they could not hear me. I tried the chat option only to get the constant

Question

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Customer Service

107

Service down but reported as Up

My phones are down, no problem with internet or tv. Sometimes rings and I can't hear anyone when I pick up, sometimes forwards to my cell phone. If I try to call out it just rings and rings. Tried calling the support number from my cell phone and was on hold for over 45 minutes no one ever picke

Question

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Business Voice

689

Thanks so much for taking the time to reach out to us regarding your billing concerns. I very much appreciate your patience and greatly apologize for the delay in our response. I know how important the services are to your business and we want to do

CC_Michelle

commented

5 years ago

to the conversation:

Temporary Business Closure

My normal bill is $157 a month. My business was closed temporarily in mid March and I contacted Comcast, who helped me with a Covid plan and reduced the monthly fee to $29.95. I was unaware that this was a 'temporary' reduction, and yesterday received a bill for $277.16! A representative was kind en

Question

Thanks so much for taking the time to reach out to us regarding your equipment and connection concerns. I very much appreciate your patience and greatly apologize for the delay in our response. I know how important the services are to your business a

CC_Michelle

commented

5 years ago

to the conversation:

Motorola MB8600 connecting two routers with DHCP/DHCP6

Can I connect two routers to the two ports on the Motorola MB8600, both with DHCP/DHCP6 configured? I don't have any static IPs available. I don't see it working, unfortunately especially on the 2nd port of the MB8600.

Question

CC_Michelle

commented

5 years ago

to the conversation:

Billing during Covid-19

How will COMCAST be helping businesses with billing/payments during covid 19 pandemic? Can payments be deffered? Will you be giving discounts? Will any portion of our bill be forgiven? Besides calling in, and staying on the line for 2 hours, is there another avenue to receive a response to requests?

Question

Hi! Thank you so much for reaching out to the Comcast Digital Care team. We are very grateful for your time and patience! Over social media, we are a team of expert specialists that are diligent in resolving all customer issues! It is known that the

Comcast_Gabriel

commented

5 years ago

to the conversation:

Tax Exempt

Good morning,We are a non-profit organization and tax exempt, we do have an account with Comcast, but notice we have been charged taxes.Where can I submit out tax exempt certificate?RAICES TEXAS

Question

Hi! Thanks for reaching out to Comcast for help with the rDNS request! You have reached the perfect place for a solution! We are doing our best to respond as quickly as possible during these challenging times. It is known that there may be delayed re

Comcast_Gabriel

commented

4 years ago

to the conversation:

Need rDNS Records Configured on a couple of our static IPs...

Good afternoon. We need to have rDNS records changed on a couple of our static IPs here. Who would we contact for that? Thank you. Phil MalmstromPresident, Diamond Computer Incorporated

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