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1 Message

Monday, November 2nd, 2020 11:00 AM

Need rDNS Records Configured on a couple of our static IPs...

Good afternoon.


We need to have rDNS records changed on a couple of our static IPs here. Who would we contact for that?


Thank you.


Phil Malmstrom

President, Diamond Computer Incorporated

Official Employee


290 Messages

4 years ago

Hi! Thanks for reaching out to Comcast for help with the rDNS request! You have reached the perfect place for a solution! We are doing our best to respond as quickly as possible during these challenging times. It is known that there may be delayed responses. However, the great thing about reaching out to us is when one specialist becomes unavailable another one can pick up right from where we left off at any time of the day! This is to ensure that we provide you the best experience! To get this addressed, please click on our handle (Comcast_Gabe) and send a private message confirming if I am speaking with Phil, the business name, the complete service address (including city, state, ZIP, suite number, etc), your account number or a phone number linked to the account to verify each account we'll be modifying the PTRs on, as well as the IPs and the respective domains they need to point to. Thank you so kindly.