People replying asking for your info - NOT Comcast

My name is Michael and I am with the Comcast Corporate Social Media Team. We asked for your information to verify your account for your security. If you do not wish to provide this information, we understand. Feel free to reach us at 1800 391 3000 or, you can reach chat support when you visit  https://business.comcast.com/myaccount/  If you change your mind, shoot me a private message with your name as it's listed on the account and the phone number to get started. Otherwise, enjoy the rest of your day!

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@kecon wrote:

Someone replied to my post on this forum (in which I was complaining about ROBO Calls) requesting that I private message them my full name, address and phone number so they could help my situation- claiming they were a comcast employee. 

 

DON'T FALL FOR THAT- THIS SAME PERSON -USER ID:26509 has been busy asking others for their details -

 

 

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@kecon,

Thank you for posting your concerns in the Comcast Business Forum. After reviewing your forum posts it looks as thought the only people who replied to your post were @Comcast_Michael (USER ID: 26420) & @Comcast_Anisa (USER ID: 26509). I am Comcast Community Administrator and can verify that both of these people do indeed work directly for Comcast.

If they are requesting personal information in a private message it is because they are wanting to be able to assist you further.You can easily tell who works for Comast directly as only Official Employees have Comcast in their username and they have the Comcast Business logo as their forum avatar. These indicators are exclusive to Official Employees and cannot be added by a regular user.

As mentioned by Comcast_Michael above, you do not have to reply to anyone that you believe is misrepresenting themselves in the Comcast Business Forum. Feel free to call (1-800-391-3000), chat (https://business.comcast.com/help-and-support/accounts-billing/comcast-business-accounts-online-chat/), or contact us via Social Media (Facebook: https://www.facebook.com/ComcastBusiness/ & Twitter: https://twitter.com/comcastbusiness) for additional support if needed.

If you have any other comments, questions, or concerns about users or about the Comcast Business Forum in general please don't hesitate to let me know directly.